Application to Director for Dispute Resolution (NL Tenant Guide)

If you’re a tenant in Newfoundland and Labrador facing issues such as rent increases, eviction, or disputes with your landlord, the province has a clear, structured way to resolve your concerns through an Application to Director for Dispute Resolution. This process helps you formally address tenancy problems, including unpaid rent, repairs, or disagreements over deposits, with guidance from the province’s official tribunal.

What Is the Application to Director for Dispute Resolution?

The Application to Director for Dispute Resolution is the official form tenants and landlords use to escalate unresolved issues to the Residential Tenancies Office, Newfoundland and Labrador’s main body for handling rental disputes. The Director will review your application and can issue binding decisions under the Residential Tenancies Act, 2018¹.

When Should Tenants Use This Application?

Consider submitting an Application to Director for Dispute Resolution if:

• Your landlord won’t return your security deposit after moving out
• There are unresolved repair or maintenance issues
• You’ve received a notice of eviction or rent increase you believe is unfair
• There are alleged breaches of the rental agreement

If common issues like late repairs, pest concerns, or improper notice continue after you’ve tried to resolve them directly, the dispute resolution process offers an official means for help. For context, check Common Issues Tenants Face and How to Resolve Them if you’re unsure whether your situation qualifies.

Which Tribunal Handles Tenancy Disputes?

All tenancy disputes in Newfoundland and Labrador are managed by the Residential Tenancies Office, which operates under the Department of Digital Government and Service NL. This office oversees rental laws, dispute applications, and decisions affecting tenants and landlords. Learn more about the legal basics and tenant-landlord rights at Tenant Rights and Landlord Rights in Newfoundland and Labrador.

The Dispute Resolution Application Form (NL)

Official Form Name: Application to Director for Dispute Resolution
Download Form: Application to Director for Dispute Resolution (PDF)

This form is used by tenants or landlords to apply for a formal hearing and decision about issues related to a rental agreement. It is available through Service NL offices or their official website.

How Is This Form Used? A Tenant-Focused Example

Suppose you have moved out and your landlord refuses to return your damage deposit. After first trying to resolve the issue with your landlord, you can fill out and submit this application along with supporting evidence (such as a copy of your rental agreement and proof of communication). The Director will then review your case and schedule a hearing. If the decision is in your favour, the landlord will be ordered to repay your deposit.

How to Complete and Submit Your Application

It’s important to follow each step to ensure your application is processed efficiently. Here’s a summary of the process:

• Download or pick up the official Application to Director for Dispute Resolution form.
• Complete every section, providing clear details of the issue you want resolved.
• Attach any relevant documents, such as leases, notices, receipts, and correspondence.
• Submit the finished form and documents to any Service NL Residential Tenancies office (in person, by mail, or electronically—see the government website for accepted delivery methods).
• Pay the application fee (as of 2024, usually $20 for tenants; fee waivers may be available for low-income applicants).
• Wait for instructions: Service NL will review your submission and schedule a hearing if needed.

Once your dispute is heard, the Director will make a written decision. Both sides must then comply with this order unless a further review or appeal is requested (within the legally allowed timeframe).

What Happens at a Dispute Resolution Hearing?

Hearings may take place in-person, by phone, or by videoconference. Both you and your landlord can present evidence and explain your case. Direct decisions are binding and enforceable under provincial law.

Tips for a Successful Application

• Be clear, concise, and factual in your application
• Include all relevant supporting evidence (photos, receipts, inspection reports)
• Read the application instructions carefully and comply fully
• If your concern is about repairs or safety, read Health and Safety Issues Every Tenant Should Know When Renting for best practices

For a broader search for rentals or as your housing needs change, you can Find rental homes across Canada on Houseme.

FAQ: Applications to Director for Dispute Resolution (NL)

1. What types of issues can I resolve with this application?
   Disputes over deposit returns, rent increases, evictions, repairs, notice to end tenancy, and non-payment of rent.
2. How long does it take to get a hearing?
   After you file, most hearings are scheduled within several weeks, but urgent matters (like illegal lockouts) may be faster.
3. Do I have to pay a fee to apply?
   Yes, as of 2024, tenants pay a $20 application fee (subject to change). Fee waivers may be available for those in financial need.
4. What happens if I disagree with the Director’s decision?
   You have a short window to request a review or appeal. Follow instructions in your decision letter for appeal options.
5. Can I have someone help me at a hearing?
   Yes. You may bring a support person or get tenant advocacy help for your hearing.

Need Help? Resources for Tenants

• Residential Tenancies Office – Service NL: Forms, contact details, and dispute resolution info
• Phone: 709-729-2608 (St. John’s); for other regions, numbers are provided on the Service NL site
• Find local tenant support organizations through provincial legal aid offices
• Review your legal rights at Tenant Rights and Landlord Rights in Newfoundland and Labrador
• Additional tips for dealing with repairs or complaints: How to Handle Complaints in Your Rental: A Tenant’s Guide

---

6. ¹ Residential Tenancies Act, 2018 (Newfoundland and Labrador)

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy