Top 50 Questions: Utilities & Services for Tenants in Northwest Territories

Utilities & Services Northwest Territories published June 26, 2025 Flag of Northwest Territories
Who is responsible for paying utilities in my rental?
Check your lease; either the tenant or landlord can pay. If unclear, ask before signing.
Can my landlord include utilities in the rent?
Yes, if the lease states so. Confirm which utilities are included.
What utilities are usually included in rent in Northwest Territories?
It varies. Often heat and water are included, but electricity or internet may not be. Check your lease.
Can a landlord cut off my utilities if I owe rent?
No, landlords cannot disconnect essential services even if rent is unpaid.
What can I do if my landlord shuts off utilities illegally?
Apply to the Residential Tenancies Office (RTO) for an order to restore services and possible compensation. Residential Tenancies Office
Can my landlord charge me separate utility fees?
Yes, if specified in your lease. Fees must be reasonable and disclosed before you move in.
Who sets up utility accounts—the landlord or the tenant?
Usually the responsible party, as stated in your lease. Tenants generally set up accounts if they pay directly.
Does the landlord have to provide heat?
Yes, landlords must provide adequate heat if it is included in your lease or required under local standards.
What is considered an essential service?
Essential services include water, heat, electricity, fuel, and in some cases, gas. These must not be cut off.
Can my landlord change utility providers without my consent?
Not if you pay utilities directly. If utilities are included in rent, landlords may choose the provider.
What if my landlord fails to repair essential utility services?
You can apply to the RTO for an order to require the landlord to make repairs. Tenant Application Form
What temperature must a landlord maintain in the winter?
The law requires adequate heat, usually about 20°C, but check your local standards for exact requirements.
Do I have to pay utilities after moving out?
You only pay for the period you occupy the unit. Notify utility providers of your move date.
Can utility charges be deducted from my damage deposit?
Yes, if you owe utility payments under the lease and did not pay them, it can be deducted at the end of tenancy.
Is the landlord responsible for internet or cable?
Only if your lease specifies. Usually, tenants pay for these optional services.
What utility forms do I need for disputes?
Use the Tenant Application Form to file with the RTO. Tenant Application Form
What is the Residential Tenancies Office (RTO)?
It’s the government tribunal handling rental disputes in the Northwest Territories. Residential Tenancies Office
What law covers utilities in NWT rentals?
The Residential Tenancies Act (NWT) governs utility and service rights for tenants.
Can I refuse to pay for a utility I didn’t use?
Only if you can prove you did not have access or the lease states you are not responsible.
Who fixes broken appliances provided with the rental?
Landlords must repair or replace appliances included in your lease unless you caused the damage.
Can a landlord enter my unit to fix utilities without notice?
Landlords must give 24 hours’ written notice unless it’s an emergency.
Who pays for water if there is a leak?
Usually the landlord, unless you caused the leak. Promptly notify your landlord of leaks.
What if my utility bill is in my landlord's name?
You may still need to pay it as agreed in your lease, but keep proof of all payments.
Can my landlord charge me for utilities months after I move out?
Only for usage during your tenancy and only if you agreed to pay in your lease.
What do I do if utility bills are unclear or higher than expected?
Ask your landlord to clarify, and contact the utility provider for detailed billing records.
Can I make a complaint if my landlord won't fix a utility issue?
Yes, you can apply to the RTO using the Tenant Application Form.
Are landlords ever required to pay for garbage collection?
Only if your lease or municipal rules require it; otherwise, the tenant may be responsible.
What if other tenants in the building don't pay their utilities?
You are only responsible for your own utilities as per your lease. Service to your unit shouldn’t be affected.
Does the landlord have to provide hot water?
Yes, providing hot water is typically the landlord’s responsibility unless your lease says otherwise.
Who is responsible for power outages?
Utility companies. Landlords only if the outage is from lack of maintenance or unpaid bills on their part.
Can I withhold rent if utilities are not provided?
No, but you can apply to the RTO for an order to restore services or claim for a rent reduction.
What happens if my landlord does not pay for included utilities?
Apply to the RTO for compensation or an order to have utilities restored immediately.
Do I need to notify my landlord about transferring utility accounts?
Yes, always inform your landlord before changing or terminating any utility account.
Are there rules for sub-metering utilities?
Your lease must state if utilities are individually metered. Rates must be fair and transparent.
Can I access the utility meters for my unit?
Yes, if you are responsible for the bills, you can access meters or request meter readings.
What if I suspect faulty utility meters?
Contact the utility provider to request an inspection or calibration of the meter.
Does my landlord have to provide snow removal for driveways?
Only if the lease or local bylaw requires it. Otherwise, it may be the tenant’s duty.
Can my landlord charge me for repairs to utilities?
Only if you caused the damage by negligence or intent. Otherwise, landlords are responsible.
How do I prove I paid utility bills?
Keep receipts, invoices, or payment confirmations for all utilities you pay directly.
Does my landlord have to tell me in advance about utility interruptions for maintenance?
Yes, landlords should provide reasonable notice for planned outages, except in emergencies.
Are there any official forms to request utility repair?
Use the Tenant Application Form for repair requests through the RTO. Tenant Application Form
What should I do if I can’t afford rising utility costs?
Discuss with your landlord or apply for local assistance programs if available.
Can my landlord change my utility rates during my lease?
No, unless your lease allows. Otherwise, rates remain as agreed until renewal.
Is there a form to dispute a utility deduction from my deposit?
Yes, use the Tenant Application Form to dispute deductions at the RTO. Tenant Application Form
Where can I find the Residential Tenancies Act for NWT?
View the legislation here: Residential Tenancies Act (NWT)

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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