Step-by-Step Help for Utilities and Services Issues in Northwest Territories Rentals

Finding solutions to utilities and services problems in a Northwest Territories rental can be challenging. Whether you’re unsure who is responsible for bills, facing a sudden disconnection, or struggling with inadequate heating in winter, knowing your rights is essential. This guide provides Northwest Territories tenants with clear, step-by-step help, explains which forms to use, and shows you how to resolve common issues—so you can feel confident and safe in your home.

Understanding Utilities & Services in Northwest Territories Rentals

Tenants often wonder who is responsible for the cost and maintenance of utilities and services such as heat, water, electricity, oil, or internet. In the Northwest Territories, these responsibilities should be outlined in your written rental agreement. If they are not, or if disputes arise, you are protected under the Residential Tenancies Act (Northwest Territories)^[1].

• Utilities may include heat, water, sewage, electricity, fuel, and garbage collection.
• Services can cover snow removal, lawn care, or internet access.

If your landlord agreed to provide a utility or service in your rental agreement, they are legally required to do so. Problems often occur when responsibilities are unclear or if a landlord tries to change the terms mid-tenancy.

Common Utilities & Services Problems Tenants Face

Here are some of the most frequent issues tenants report across the Northwest Territories:

• Inadequate or unreliable heating, especially during cold winters
• Unexpected utility cutoffs or service interruptions
• Disputes over payment or high utility costs
• Landlord refusing agreed-upon services (like snow removal)

Tenants have the right to safe and reasonable access to these basics. Learn more about related issues in the Common Issues Tenants Face and How to Resolve Them guide.

Step-by-Step: What To Do If Utilities or Services Aren’t Provided

If you experience a problem, the following action steps can help resolve it:

1. Check Your Rental Agreement
   Review your written lease (or verbal agreement, if no lease exists) to confirm which utilities and services your landlord promised to provide.
2. Notify Your Landlord in Writing
   If something isn’t working or has been disconnected, provide written notice to your landlord—email, text, or a dated letter works. Clearly describe the issue and request prompt repair or reconnection.
3. Allow Reasonable Time for Repairs
   Under the Act, landlords must respond to essential service interruptions (like heat or water) promptly. In emergencies, quick action is required—see more in Emergency Situations and Repairs: Tenant Rights and Responsibilities.
4. Gather Evidence
   Keep copies of all written communication and document the problem with photos or logs if appropriate.
5. Apply to the Rental Office if the Problem Isn’t Fixed
   If the landlord does not act, you can file a claim with the Northwest Territories Rental Office to request an order for repairs or compensation.

Key Forms and How to Use Them

• Application Form (Form 1 – Application)
  This is used to apply to the Rental Office if your landlord fails to provide agreed utilities or services. For example, if the heat hasn’t worked for several days despite your requests, complete Form 1 – Application and submit it to the Rental Office.
• Notice to Remedy (Form 2)
  If you want to officially request that your landlord fix a problem with utilities/services, you may use Notice to Remedy (Form 2). Detail the problem and what repair or restoration you expect. This helps if you have to escalate to the Rental Office later.

For full instructions, visit the Rental Office Official Forms Page.^[2]

What Does the Law Say?

Residential tenancies in the Northwest Territories are governed by the Residential Tenancies Act. This law protects tenants and describes landlords’ obligations to provide and maintain essential services.^[1]

It also gives tenants the right to challenge problems at the Rental Office if the landlord does not fix the issue within a reasonable time. For more about your regional rights, see Tenant Rights and Landlord Rights in Northwest Territories.

Related Topics

• Moving into a new unit? Check out Essential Tips for Tenants When Moving Into a New Rental Home.
• Understand your rights after signing a lease: What Tenants Need to Know After Signing the Rental Agreement.

To explore or change homes if you’re seeking better living conditions, Find rental homes across Canada on Houseme.

Frequently Asked Questions

1. Can my landlord disconnect utilities if I’m late with rent?
   No, under the Residential Tenancies Act, landlords cannot cut off heat, electricity, or water—even if the tenant is behind on rent. Only the Rental Office may issue an order for eviction or service disconnection in accordance with the law.^[1]
2. Who pays utility bills in Northwest Territories—tenant or landlord?
   This depends on your written rental agreement. If utilities are not included, tenants are usually responsible for their own bills. Always review your lease carefully.
3. What should I do if the heat isn’t working in winter?
   Immediately notify your landlord in writing. If they don’t act quickly, use Form 2 – Notice to Remedy. If the problem still isn’t fixed, apply to the Rental Office for urgent help.
4. How can I make a formal complaint about utilities or services?
   Start by notifying your landlord in writing. If the issue remains unresolved, complete Form 1 – Application and submit it to the Rental Office with supporting evidence.

How To: Steps for Resolving Utilities & Services Problems

1. How do I request repairs or restoration of services?
   Notify your landlord in writing with details of the issue (date, what’s wrong, your request).
2. How do I apply to the Rental Office for help?
   Fill in Form 1 – Application, attach your written notices and any proof, and submit to the Rental Office by mail or in person.
3. How can I prove a utility problem?
   Save all correspondence, take photos, and keep records of outages/calls.

Key Takeaways

• Know which utilities and services are your landlord’s responsibility and keep everything in writing.
• Use official forms (like Form 2 and Form 1) and submit them through the Rental Office if the issue isn’t fixed quickly.
• You are protected by the Residential Tenancies Act and can’t legally have essential services cut off by your landlord.

Need Help? Resources for Tenants

• Northwest Territories Rental Office – Forms, information, and dispute resolution
• Residential Tenancies Act (Northwest Territories)
• Tenant support and legal information: NWT Housing Corporation – Rental Policies

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1. [1] Residential Tenancies Act (Northwest Territories) – Official Source
2. [2] Northwest Territories Rental Office – Official Forms and Applications

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