NWT Tenant Rights for Utilities and Essential Services

If you’re renting in the Northwest Territories, understanding who is responsible for utilities and essential services can help you protect your rights and avoid disputes. This article provides tenants with plain-language guidance on water, heat, electricity, and other necessary services under NWT tenancy law.

Who Is Responsible for Utilities?

When signing a lease in the Northwest Territories, the rental agreement should clearly state which utilities (like electricity, water, oil, or heat) are included in your rent and which you must pay for separately. If the agreement is silent or unclear, the Residential Tenancies Act (NWT)¹ comes into play, requiring landlords to provide essential services unless the tenant agrees in writing to take on those costs.

• Included in rent: If your lease states utilities are included, your landlord must ensure these services are consistently provided.
• Tenant responsibility: If your lease says you are responsible, you must set up and pay utility accounts in your name.

What Counts as Essential Services?

Essential services usually include:

• Heat (especially vital during NWT winters)
• Electricity
• Running water (hot and cold)
• Fuel or oil for heating systems (if applicable)

Without these, a rental may be considered uninhabitable or unsafe. Health and Safety Issues Every Tenant Should Know When Renting has more on why these services matter and what laws require for a safe home.

What If Utilities or Services Are Interrupted?

If your power, water, or heat is unexpectedly cut off, you have rights under the Residential Tenancies Act. The landlord cannot deliberately interrupt essential services, even if you’re behind on rent. Only the utility provider can cut off services for non-payment—and only if you are responsible for payment as per your lease.

If the landlord fails to provide required services (such as not delivering fuel oil for heating), you may have several options:

• Contact your landlord immediately in writing and keep proof of correspondence.
• If not fixed quickly, you can file a complaint or application to the Office of the Rental Officer (the tribunal for NWT tenancy matters). See NWT Rental Officer.

Relevant Forms for NWT Tenants

• Application to Rental Officer (Form 1): Use this if your landlord does not resolve essential service issues—like no heat in winter.
  Find the form and instructions here: Application Form 1 – NWT Government.
  Example: A tenant experiencing no heat in January might use Form 1 to request an order for the landlord to restore heating.
• Notice of Repair or Service Request: While there is no standard form, it’s best to keep written records when you ask your landlord to restore or repair services.

Maintenance and Service Breakdown

Your landlord is required by law to keep the rental property in a good state of repair, including ensuring essential services. If something breaks—such as a furnace or water heater—it’s their responsibility to fix it unless you caused the damage intentionally or through neglect. Learn more about landlord and tenant responsibilities in Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

• Report issues as soon as possible, preferably in writing (email or letter).
• If not fixed promptly, you may have the right to apply for a rent reduction or repairs through the Rental Officer.

For recurring or serious issues, see official guidance on dispute resolution processes.

Moving In: Checking Utilities and Services

Upon moving into a new unit, inspect all services to ensure they are working correctly. Record the meter readings if you’re responsible for payment, and clarify with your landlord who pays for each utility. For additional tips on moving in and avoiding common utility pitfalls, see Essential Tips for Tenants When Moving Into a New Rental Home.

Looking for a new home in the North or elsewhere? Find rental homes across Canada on Houseme and compare utilities included by different landlords.

For province-by-province details—including NWT—visit Tenant Rights and Landlord Rights in Northwest Territories.

FAQ: Utilities & Services in the Northwest Territories

1. Can my landlord cut off power or heat if I owe rent?
   No. Only the utility provider—never your landlord—can disconnect services for non-payment. The landlord cannot deliberately cut essential utilities as a way to collect rent.
2. Is my landlord responsible for fixing the furnace or water heater?
   Yes. Your landlord must keep heating and water systems working unless your lease states otherwise and you caused the issue through damage or neglect.
3. What should I do if my rental does not have heat in winter?
   Contact your landlord first. If not resolved quickly, file an Application to Rental Officer (Form 1) for urgent repairs or remedy.
4. Do I need to set up utility accounts in my own name?
   Only if your lease says you’re responsible. Always check and record the agreement’s breakdown of utilities before moving in.
5. Can I get a rent reduction if my unit is missing services?
   Possibly. Apply to the NWT Rental Officer for a rent reduction if your landlord fails to restore essential services required under your agreement.

How To: Steps for Addressing Utility Interruptions

1. How do I apply to the NWT Rental Officer if utilities are interrupted?
   Gather proof of the outage (emails, texts, photos, meter readings), fill out Application Form 1, and submit it to the Rental Officer’s office as soon as possible. Include documentation and your written requests to the landlord.
2. How do I find out which utilities I’m responsible for?
   Review your rental agreement. If unsure, ask your landlord directly and keep the answer in writing.
3. What documents should I keep in case of a dispute?
   Save all correspondence, repair requests, and photos of utility meters or outages to support your claim if problems escalate.

Key Takeaways: Utilities & Services in NWT Rentals

• Landlords must provide essential services unless your lease says you are responsible.
• Landlords cannot cut essential utilities as a form of punishment or rent collection.
• Use Form 1 to apply for help from the Rental Officer if services aren’t restored quickly.

Need Help? Resources for Tenants

• NWT Office of the Rental Officer – Tenancy applications, resources, and contact for tenant-landlord disputes
• Residential Tenancies Act (NWT) – Official tenancy legislation
• Guides for Tenants from the Government of NWT – Fact sheets and plain-language guides for renters
• For advocacy and support, local legal aid offices can help with tenancy matters.

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1. Residential Tenancies Act (NWT) – Full PDF
2. NWT Office of the Rental Officer
3. NWT Rental Officer Forms & Applications

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