Filing a Tenant Complaint in Newfoundland and Labrador: Step-by-Step Guide

As a tenant in Newfoundland and Labrador, understanding how to file a complaint can help protect your rights and resolve issues with your landlord efficiently. Whether you’re dealing with unpaid repairs, safety hazards, unfair rent changes, or lease disputes, knowing the proper process ensures your concerns are addressed according to provincial law.

Understanding Your Rights as a Tenant

The Residential Tenancies Act (Newfoundland and Labrador) is the main law that governs tenant and landlord relationships in the province.^[1] It covers important areas such as rent payments, maintenance, security deposits, and more. The provincial authority that handles disputes and complaints is the Residential Tenancies Section of Service NL.^[2] For more on your rights, visit Tenant Rights and Landlord Rights in Newfoundland and Labrador.

Common Reasons Tenants File Complaints

Common tenant complaints in Newfoundland and Labrador include:

• Landlord failure to make repairs or maintain the rental property
• Unlawful entry or privacy violations
• Disputes over security deposits
• Issues with pest infestations
• Improper notice of rent increases or eviction
• Health and safety code violations

Sometimes, it may be useful to review Common Issues Tenants Face and How to Resolve Them for practical tips and common resolutions.

The Complaint Process: Filing with the Residential Tenancies Section

If you and your landlord cannot resolve the problem directly, you can officially file a complaint. A formal complaint is called an "Application for Dispute Resolution." This is handled by the Residential Tenancies Section, which acts as a tribunal for landlord-tenant matters.

Official Form: Application for Dispute Resolution (Form 12)

• Form Name: Application for Dispute Resolution
• Form Number: Form 12
• When to use: If negotiations with your landlord fail, submit this form to formally request intervention. Examples include unresolved repairs or disputes over your security deposit.
• Where to find it: Download Form 12 from Service NL

You will need to provide details about the issue, supporting documents (like photos, emails, or texts), and your contact information.

Step-by-Step: How to File a Tenant Complaint

• Step 1: Try to resolve the dispute directly with your landlord. Communicate in writing and keep records.
• Step 2: If unsolved, complete the Application for Dispute Resolution (Form 12).
• Step 3: Email, mail, or deliver the form to your nearest Regional Office of Service NL. Check current contact details on the official contact page.
• Step 4: Pay the application fee (or apply for a fee waiver if you qualify). As of 2024, the standard fee is $20.
• Step 5: Attend the hearing when notified. Bring all supporting documents and be ready to explain your case clearly.

For general guidance, check out How to Handle Complaints in Your Rental: A Tenant’s Guide.

What Happens After You File?

Once Service NL receives your application, they will:

• Schedule a hearing date (usually within a few weeks)
• Notify both you and your landlord
• Listen to both sides during the hearing
• Issue a written decision (Order), legally binding on both parties

Most disputes are settled at the hearing, but either party can appeal under certain conditions.

Relevant Legislation in Newfoundland and Labrador

All complaints and residential tenancy matters are governed by the Residential Tenancies Act. This law outlines timelines, tenant protections, rent rules, eviction procedures, and maintenance standards.

Additional Tips and Common Scenarios

• For deposit disputes, review inspection reports and provide receipts or photos.
• In urgent cases (like serious health or safety risks), indicate this on your application for priority handling.
• Always check your lease and the Act for specific notice periods and requirements.

To learn more about safe and healthy rentals, read Health and Safety Issues Every Tenant Should Know When Renting.

FAQ: Tenant Complaints in Newfoundland and Labrador

1. What issues can I file a complaint about? Almost any issue covered by the Residential Tenancies Act, including rent disputes, maintenance, deposit return, entry rights, or health and safety matters.
2. Is there a deadline to apply for dispute resolution? Yes, most disputes must be filed within one year of the incident or issue, but act quickly for urgent problems.
3. Will filing a complaint affect my tenancy? Landlords cannot evict or intimidate you simply for exercising your legal rights, but maintain respectful communication throughout the process.
4. What happens at the tribunal hearing? Both tenant and landlord present evidence and arguments before a Residential Tenancies Officer, who will issue an enforceable decision.
5. Can I get my application fee waived? Fee waivers are available for those experiencing financial hardship; contact Service NL for details.

Need Help? Resources for Tenants

• Residential Tenancies Section (Service NL) – Guidance, forms, and dispute resolution
• Service NL Contact Directory
• Tenant Advocacy Programs
• All-in-one rental site for Canadian cities
• For a full summary of your rights: Tenant Rights and Landlord Rights in Newfoundland and Labrador

---

1. Residential Tenancies Act (NL)
2. Residential Tenancies Section – Service NL

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy