In New Brunswick many renters need accessible features to safely and independently use their home. This guide explains tenant rights when requesting accessible rental units, how to make a clear written request, what reasonable modifications and accommodations mean, and practical steps if a landlord says no. The language and examples are written for tenants and renters, avoiding legal jargon while pointing to official provincial resources and required forms so you can act with confidence and record requests correctly in New Brunswick.
Who can request an accessible rental unit?
Any tenant or prospective tenant in New Brunswick who requires changes to a unit because of a disability or mobility need can request accessible features or reasonable modifications. Requests can be for added grab bars, a ramp, widened doorways, or altered bathrooms. Landlords and managers must consider accommodation requests under provincial obligations and the Residential Tenancies Act; if a request is refused you have options to escalate.
How to make an effective accessibility request
Use a short, dated written request and keep copies. Be specific about the change you need, why you need it, and whether you can arrange or pay for a particular modification. Offer to discuss reasonable alternatives with the landlord and to provide supporting information, such as a note from a health professional. Keep a clear timeline for responses so you can track next steps.
- Document requests with dated written copies and keep receipts for any related expenses.
- Include a short written explanation or supporting note when possible to clarify the accommodation needed.
- Set a reasonable timeline for a response, such as asking for a reply within 14 days.
When can a landlord refuse?
A landlord may refuse a request only when it is unreasonable, would cause undue hardship, or is unrelated to the tenant’s needs. Examples of factors considered include the cost, structural constraints, and safety or code requirements. Landlords should propose reasonable alternatives where a requested change is not feasible.
Paying for modifications and security concerns
Parties can agree on who pays for modifications. If you pay for a permanent change, document agreement about whether the modification stays at move-out or must be removed. Security and safety rules still apply: any alterations should meet building codes and be installed by qualified trades when required.
- Discuss whether you or the landlord will pay, and get the arrangement in writing.
- Use qualified installers for structural or electrical changes to avoid safety or code violations.
Evidence and record-keeping
Good records make disputes easier to resolve. Keep dated copies of your request, landlord replies, photos of the unit, invoices, and any health documentation you volunteered. If you later file with the tribunal, these items form the evidence you will rely on.
What to do if your request is refused
If informal negotiations fail, you can file an application with the Residential Tenancies Tribunal in New Brunswick. The tribunal considers whether the requested modification or accommodation was reasonable and whether the landlord met their obligations under provincial rules. Before filing, confirm deadlines and required forms so your application is complete. For official application details and filing requirements consult the provincial tribunal guidance.[1]
- Gather your written requests, landlord responses, photos, receipts, and any supporting medical notes.
- Fill out the application form and attach copies of your evidence and a clear statement of desired outcomes.
- File within the timeframe required by the tribunal; check the tribunal page for current deadlines.[1]
Official forms you may need
The primary form tenants use is the Application to the Residential Tenancies Tribunal (application form). Use it when a landlord refuses an accessibility request and you want a formal decision. For example, if you asked for a ramp and the landlord denied the request without proposing reasonable alternatives, file the application with copies of your written request and any supporting documentation to explain the harm and proposed remedy.[1]
Example form use
- Application to the Residential Tenancies Tribunal: used to ask the tribunal to order a landlord to allow or pay for a reasonable modification.
Related tenant resources
Learn about general tenant rights in New Brunswick and inspection expectations when preparing a request.
- Tenant Rights and Landlord Rights in New Brunswick
- Guide to the Initial Rental Property Inspection for Tenants
You can also search for accessible rental listings when looking for a new home. Find rental homes across Canada on Houseme.
FAQ
- Can my landlord charge me for a modification I need for accessibility?
- Yes, parties can agree who pays. If you pay, get the agreement in writing and clarify responsibilities at move-out.
- What if the landlord says accessibility changes violate building code?
- Ask the landlord to provide the specific code citation in writing. If still disputed, the tribunal can review whether the code concern is valid and whether reasonable alternatives exist.
- How long will a tribunal decision take?
- Timelines vary. The tribunal posts current processing estimates on its website and will schedule hearings or decisions based on caseload and complexity.
How-To
- Write a dated request that describes the accessible change you need and why.
- Send it to your landlord by email and by mail or registered delivery, keeping copies of both.
- Follow up within a set timeframe, for example 14 days, and ask for a written response.
- If refused, gather evidence and submit an application to the Residential Tenancies Tribunal as instructed on the official site.[1]
Key Takeaways
- Make all accommodation requests in writing and keep dated copies.
- Ask for clear reasons in writing if a landlord refuses and request alternatives.
- Use the Residential Tenancies Tribunal if you cannot resolve the issue directly with your landlord.[1]
Help and Support / Resources
- [1] Residential Tenancies Tribunal - Government of New Brunswick
- [2] Residential Tenancies Act - New Brunswick Statutes
