Filing a Tenant Complaint in New Brunswick: Step-by-Step Guide

As a tenant in New Brunswick, you have the right to a safe, well-maintained home and fair treatment under provincial law. While most landlord-tenant relationships go smoothly, sometimes problems like unresolved repairs, withheld deposits, or unfair notices arise. If you can't resolve these issues directly with your landlord, you may need to file a formal complaint. This guide walks you through the process, your rights, and helpful resources.

Your Rights and the New Brunswick Tenancies Tribunal

Residential tenancies in New Brunswick are overseen by the Residential Tenancies Tribunal. This independent body helps tenants and landlords resolve disputes under the Residential Tenancies Act¹. You can file complaints here if discussions with your landlord haven't resolved your issue.

Common Reasons for Filing a Complaint

Tenants commonly file complaints for situations such as:

• Outstanding repairs or health and safety concerns
• Improper rent increases or application of fees
• Issues with security deposit returns
• Notice disputes or unlawful eviction threats

If you're unsure whether your problem qualifies, see our guide on Common Issues Tenants Face and How to Resolve Them for practical examples.

Trying to Resolve Issues First

Before you file a formal complaint, the Tribunal encourages tenants to:

• Communicate concerns clearly and in writing to your landlord
• Document the problem (photos, dates, copies of messages or letters)
• Allow reasonable time for the landlord to address the issue

Keeping good records supports your complaint if you need to escalate the matter.

How to File a Tenant Complaint in New Brunswick

The Residential Tenancies Tribunal makes filing a complaint straightforward:

• All formal complaints are managed electronically through the Rental Office online system.
• Complaints are submitted as an 'Application' to the Tribunal, which then contacts both you and your landlord for further information.
• If you do not have computer access, you may contact the local Tribunal office for assistance.

Key Forms You May Use

• Residential Tenancies Tribunal Application Form (Form 6):
  • What it’s for: Used to initiate any official complaint or application, such as disputes over maintenance, deposits, eviction, or rent increases.
  • Example: If your landlord refuses to make urgent repairs or does not return your deposit, you’d submit this form.
  • Find it here: Residential Tenancies Tribunal Application (Form 6)
• Notice of Complaint (Online Submission):
  • What it’s for: For starting general complaints about your tenancy. The online platform guides you to the correct application type.
  • Example: If you believe your rent increase is not valid under the law.
  • Find it here: Rental Office Online System

When completing these forms, provide all relevant details, attach evidence (such as emails or photos), and be as clear and concise as possible. Once submitted, the Tribunal will notify all parties and guide you through the next steps, which could include informal resolution or a formal hearing. For more about your responsibilities as a tenant, review Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

After You File: What to Expect

The Tribunal considers both sides of the complaint fairly. You may be asked for additional details or documents, and, if necessary, a hearing will be scheduled (often by phone or video). Decisions made by the Tribunal are legally binding.

Throughout the process, stay organized and respond promptly to Tribunal requests.

Relevant Legislation

All tenant complaints are assessed under the Residential Tenancies Act of New Brunswick¹ and applicable regulations.

Additional Tenant Resources and Information

If you want to learn more about your overall rights and responsibilities in the province, check out Tenant Rights and Landlord Rights in New Brunswick. This page provides a comprehensive overview of relevant rules, typical issues, and where to get help.

For those searching for a new home, Canada's best rental listings platform offers a wide selection of rental properties across the country, including in New Brunswick.

Frequently Asked Questions

1. Who can file a tenant complaint in New Brunswick?
   Any tenant or landlord involved in a residential tenancy covered by the Residential Tenancies Act can file a complaint with the Tribunal. Co-tenants or roommates may also file if the issue directly affects them.
2. Is there a fee to file a complaint with the Tribunal?
   There is no fee for most tenant complaints in New Brunswick. Some applications may have small administrative fees, but basic complaint forms are usually free for tenants.
3. How long does it take for the Tribunal to resolve a complaint?
   Processing times vary by complaint type and volume, but you will typically receive acknowledgment within a few days, and many cases are resolved within a few weeks.
4. Can I get help filling out forms or understanding the process?
   Yes. Tenants without internet access or who need assistance can contact the Tribunal by phone or visit a Service New Brunswick office for in-person help. See resources below for contact details.

Need Help? Resources for Tenants

• New Brunswick Residential Tenancies Tribunal: Official complaints, forms, and advice
• Rental Office Online Services: Submit and manage your complaint online
• Public Legal Education and Information Service of New Brunswick: Tenant guides and legal information (available in English and French)
• For phone assistance: 1-888-762-8600 (Service New Brunswick general inquiries)

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1. New Brunswick Residential Tenancies Act
2. Residential Tenancies Tribunal Official Website
3. Tribunal Application Forms and Online Portal

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