When rental disputes arise in Alberta, many can be resolved before reaching a formal hearing. Case conferences at the Residential Tenancy Dispute Resolution Service (RTDRS) offer a structured but less formal way for tenants and landlords to reach agreements.

What Is a Case Conference at the RTDRS?

Case conferences, sometimes called settlement conferences, are meetings where a neutral officer helps tenants and landlords discuss their issues and potentially settle them early. In Alberta, this process often occurs before a full RTDRS hearing. It focuses on finding collaborative solutions, such as payment plans, repair commitments, or mutually agreed move-out dates.

When Are Case Conferences Used?

Typically, case conferences are scheduled:

• After a tenant or landlord files an application with the RTDRS
• When it appears that the dispute could be resolved through discussion
• For issues like non-payment of rent, repair disputes, or early termination

For information on tenants’ and landlords’ roles in such disputes, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Key Steps in Reaching Settlements at Case Conferences

• Preparation: Bring all relevant documentation, such as notices, receipts, communications, and repair requests.
• Attendance: Both parties attend (usually by phone or video) and can bring a support person if needed.
• Discussion: The facilitator helps clarify each party’s concerns, possible solutions, and encourages compromise.
• Agreement: If a settlement is reached, it is confirmed in writing and made binding by the RTDRS.
• No Agreement: If no deal can be made, the matter proceeds to a formal hearing.

This collaborative approach can resolve many Common Issues Tenants Face and How to Resolve Them without costly, time-consuming processes.

Important Forms for Alberta Tenants

Filing or responding to a case with the RTDRS involves specific forms:

• Application Submission (Form 18): Used to start a tenancy dispute with the RTDRS.
  Example: A tenant files this if the landlord refuses necessary repairs despite requests.
  Official RTDRS Application Information and Form
• Affidavit of Service: Confirms that all parties have received copies of the application and supporting documents.
  Example: The tenant completes this once they've served the landlord the required paperwork.
  Affidavit of Service Form (PDF)
• Settlement Agreement Form: Completed if a resolution is reached – usually provided by the RTDRS officer.
  Example: Both parties sign if they agree on a payment plan at the case conference.

Relevant Legislation

The entire RTDRS process, including case conference settlements, is governed by the Residential Tenancies Act (Alberta)^[1].

Advantages of Settling at a Case Conference

• Faster dispute resolution
• Lower stress and cost compared to formal hearings
• Greater control over outcomes
• Agreements are legally binding once signed and approved

While not all conflicts can be settled, case conferences offer a practical starting point and can help maintain a positive rental relationship.

FAQs About Case Conference Settlements in Alberta

1. What happens if an agreement is not reached at the case conference?
   The dispute will move to a formal hearing with an RTDRS adjudicator. Both parties will present their evidence and the RTDRS will make a binding decision.
2. Are the agreements made at case conferences legally binding?
   Yes, once both parties approve and sign the agreement, and the RTDRS confirms it, the settlement is enforceable as a legal order.
3. Can I bring someone with me to a case conference?
   Yes, you may bring a support person, such as an advocate, friend, or interpreter, but inform the RTDRS in advance.
4. Do I need a lawyer to participate in a case conference?
   No. Most tenants represent themselves. Legal advice is optional but can help in complex cases.
5. Where can I find more information about my rights as a tenant in Alberta?
   For a comprehensive overview, see Tenant Rights and Landlord Rights in Alberta.

Key Takeaways for Tenants

• Case conferences at the RTDRS provide a fair, informal way to settle disputes quickly in Alberta.
• Bring documentation and be ready to compromise for the best chance at early resolution.
• If you cannot settle, your dispute will still be heard formally by the RTDRS.

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Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS) Official Page
• Service Alberta – Renters’ Helpline: 1-877-427-4088
• Centre for Public Legal Education Alberta (CPLEA)
• Tenant Rights and Landlord Rights in Alberta

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1. Residential Tenancies Act (Alberta)

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