What is the RTDRS and when should I use it?

The Residential Tenancy Dispute Resolution Service (RTDRS) is Alberta’s official body for resolving most rental disputes between tenants and landlords. Use it for issues like deposit returns, rent arrears, or to dispute eviction notices.

Can I apply to RTDRS if my landlord won’t do repairs?

Yes. Always request repairs in writing first. If there is no response, file an application with the RTDRS and submit all relevant evidence.

Do I need legal representation at an RTDRS hearing?

No, but you may bring a friend, advocate, or lawyer. Most tenants represent themselves using written and oral evidence.

How do I challenge a security deposit deduction?

File an A1 Application with RTDRS and attach evidence, such as move-out photos and cleaning receipts. See the RTDRS website for details and forms.

Are RTDRS decisions final?

A decision can be appealed to the Alberta Court of King’s Bench only on a question of law. In most cases, parties must follow the order as written.

Dispute Resolution and LTB Facts for Alberta Renters

Dispute Resolution & LTB Alberta published July 01, 2025

If you’re renting in Alberta and a dispute arises with your landlord—whether about rent, repairs, deposits, or eviction—it’s important to understand your rights and how the provincial dispute resolution system works. Alberta’s rules differ from other provinces, so tenants need practical, province-specific guidance.

Understanding Dispute Resolution in Alberta Rentals

Alberta does not have a Landlord and Tenant Board (LTB), but it does provide a streamlined dispute resolution process through the Residential Tenancy Dispute Resolution Service (RTDRS). Here are 10 essential facts every tenant should know about resolving tenancy issues in Alberta:

1. The RTDRS Is Alberta’s Official Dispute Tribunal

The Residential Tenancy Dispute Resolution Service (RTDRS) handles most landlord-tenant disputes, including unpaid rent, security deposits, and eviction notices. RTDRS offers a less formal, faster, and less expensive alternative to court in most rental cases.^[1]

2. Alberta’s Residential Tenancies Act Protects You

All tenancies in Alberta are governed by the Residential Tenancies Act (RTA). This law sets out the rights and responsibilities of both tenants and landlords.^[2]

3. Typical Disputes RTDRS Can Decide

Return of security deposits
Unpaid rent or rent increases
Eviction notices or lease termination
Repairs or maintenance issues

The RTDRS can not handle all disputes—certain complex or constitutional matters must go to court.

4. RTDRS Filing Forms: Main Documents Tenants Use

Application for Residential Tenancy Dispute Resolution (Form A1): Use this to begin most RTDRS proceedings.
Example: If your landlord won’t return your deposit, you file Form A1.
Download the A1 Application Form
Notice of Hearing and Related Documents: After filing, tenants receive a Notice of Hearing with instructions. You must attend the hearing (in person, by phone, or virtually), presenting your evidence clearly and on time. Full details are provided on Alberta’s official RTDRS resource page.

5. Step-by-Step: How RTDRS Works for Tenants

Fill out Form A1 as soon as you realize there’s a disagreement and no informal solution.
Submit the form online, by mail, or in person. Pay the filing fee, which might be waived for eligible low-income tenants.
Receive your hearing date and instructions. Prepare all evidence, including photos, communications, or copies of your lease.
Attend your hearing and answer questions clearly and calmly.
After the decision, both landlord and tenant must follow the RTDRS order. Orders can be enforced through Alberta courts, if necessary.

6. Rental Deposits and Damage Claims

Your landlord can only deduct money from your security deposit (“damage deposit”) for lawful reasons, such as unpaid rent or property damage beyond normal wear and tear. If you believe deductions are unfair, you can apply to RTDRS. To understand your rights around security deposits before or after moving, see Understanding Rental Deposits: What Tenants Need to Know.

7. Common Disputes: Repairs and Maintenance

Tenants often bring disputes about repairs or maintenance. Landlords must keep properties safe and livable. If repeated requests for repair go unanswered, document your efforts and use the RTDRS if needed. For more info on routine repairs and your rights, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

8. Timelines Matter: Act Quickly!

Dispute deadlines may apply—don’t delay if you need to challenge an eviction notice or unresolved repair.
Example: A tenant given a 14-day eviction notice for unpaid rent should apply to RTDRS as soon as possible if disputing the notice.

9. The Role of Written Evidence

Tip: Always put requests and complaints in writing—emails, texts, or signed letters. Track all communications. The RTDRS will ask for clear evidence if there’s a dispute.

10. Formal Orders Are Legally Binding

RTDRS orders have the same legal force as a court judgment. Non-compliance can be enforced by the Alberta Courts.

More Tenant Resources for Alberta

For a full overview of rights and responsibilities, including eviction, rent increases, and more, see Tenant Rights and Landlord Rights in Alberta.
Browse apartments for rent in Canada using Canada's best rental listings platform.

If you’re unsure of your next step, get free information and support from Alberta’s tenancy services or consult legal clinics that help tenants.

What is the RTDRS and when should I use it?
The Residential Tenancy Dispute Resolution Service (RTDRS) is Alberta’s official body for resolving most rental disputes between tenants and landlords. Use it for issues like deposit returns, rent arrears, or to dispute eviction notices.
Can I apply to RTDRS if my landlord won’t do repairs?
Yes. Always request repairs in writing first. If there is no response, file an application with the RTDRS and submit all relevant evidence.
Do I need legal representation at an RTDRS hearing?
No, but you may bring a friend, advocate, or lawyer. Most tenants represent themselves with written and oral evidence.
How do I challenge a security deposit deduction?
File an A1 Application with RTDRS and attach evidence, such as move-out photos and cleaning receipts. See the RTDRS website for details and forms.
Are RTDRS decisions final?
A decision can be appealed to the Alberta Court of King’s Bench only on a question of law. In most cases, parties must follow the order as written.

How do I apply to the RTDRS for a dispute?
Fill out and submit Form A1, include all evidence, and pay the filing fee. Follow the notice and instructions for your hearing date.
How do I prepare my evidence for an RTDRS hearing?
Gather written communication, photos, your lease, and any receipts or records that support your case. Organize them in the order you’ll present them.
How do I respond if I receive an eviction notice?
Review the notice carefully. If you think it’s not valid or fair, act quickly: document your situation and file an RTDRS application if appropriate.

Key Takeaways

Tenants in Alberta can resolve most rental disputes using the RTDRS, guided by the Residential Tenancies Act.
Timely written communication and well-organized evidence are crucial for a successful dispute resolution.
Understanding your rights about deposits, repairs, and eviction protects you in any situation—get help early if in doubt.

Need Help? Resources for Tenants

Residential Tenancy Dispute Resolution Service (RTDRS): Apply, check forms, or find dispute information.
Alberta Government Rental Housing: General tenancy guides and contact info.
Tenants can also seek help from local legal clinics or tenant advisory services in Alberta.

RTDRS, Alberta Government. "Residential Tenancy Dispute Resolution Service". Government of Alberta, 2024.
"Residential Tenancies Act", Revised Statutes of Alberta, 2024.