Dispute Resolution and LTB: Tenant’s Guide for Alberta

As a tenant in Alberta, facing disagreements with your landlord about repairs, rent increases, or possible eviction can feel overwhelming. Understanding how the dispute resolution process works and knowing your rights under Alberta law is essential to protect yourself. This guide explains how disputes are resolved, which forms to use, where to get help, and what steps to take—so you can approach challenges with confidence.

Who Handles Disputes in Alberta?

Alberta does not have a Landlord and Tenant Board (LTB) like some provinces. Instead, the Residential Tenancy Dispute Resolution Service (RTDRS) provides an easier, faster, and less expensive way than court to settle common landlord and tenant disputes.

The RTDRS can help with issues such as:

• Failure to return a security deposit
• Unresolved maintenance and repair requests
• Disagreements about rent increases or payment
• Arguments over notice to terminate a tenancy
• Other breaches of a lease agreement or the law

For an overview of tenant and landlord rights—including security deposits and maintenance obligations—see Tenant Rights and Landlord Rights in Alberta.

Your Rights and the Law in Alberta

The law governing Alberta tenancies is the Residential Tenancies Act. It sets out rights and responsibilities for both tenants and landlords. If you have a dispute, the RTDRS will explain and apply the Act to resolve your issue1.

Common Disputes Tenants Face

• Landlord not returning a security deposit within ten days after move-out
• Repairs not being completed in a reasonable timeframe
• Receiving a notice to end your tenancy you believe is unfair
• Concerns about rent increases that do not follow legal requirements

For practical guidance on these situations, visit Common Issues Tenants Face and How to Resolve Them.

How the Dispute Resolution Process Works

Here's what to expect if you need to bring a dispute before the RTDRS:

• Prepare your evidence: Collect relevant documents such as emails, photos, and your lease agreement.
• Complete the application: Fill out the correct RTDRS form (see below).
• Submit your application: Pay the fee and provide your paperwork online, in person, or by mail.
  RTDRS staff can help answer general questions but cannot give legal advice.
• Attend your hearing: Both sides will present evidence via a virtual, phone, or in-person hearing.
• Receive a decision: The RTDRS officer will issue a legally binding Order, which both parties must follow.

Important Forms for Tenants

• RTDRS Application Form (RTDRS01): Use when you have a dispute (e.g., deposit return, eviction, rent) you want the RTDRS to resolve.
  Example: If your landlord will not return your security deposit within 10 days, submit this form with evidence to RTDRS.
  Download the Tenant Application Form – RTDRS01
• Landlord and Tenant Notice Forms: If you want to give notice to end your tenancy or respond to a landlord’s notice, use the correct form outlined by Service Alberta.
  Example: If you receive a notice to vacate, you may file an application to dispute it.
  Learn about Alberta Notice Forms

Always read all instructions on the forms and ensure you meet all deadlines.

When Should Alberta Tenants Use the RTDRS?

The RTDRS is designed to handle most landlord-tenant disputes. However, serious cases (such as claims over $100,000 or complicated legal questions) may need to go before the Alberta Court of King's Bench. For most everyday rental issues, RTDRS is the preferred option.

To learn about health and safety responsibilities, see Health and Safety Issues Every Tenant Should Know When Renting.

Steps for Tenants Filing a Dispute

1. Check if your issue falls under the RTDRS (most rent, repair, or deposit issues do).
2. Gather supporting evidence, such as photos, receipts, or written communication.
3. Download and complete the RTDRS Application Form.
4. Submit your application and pay the fee.
5. Attend your scheduled hearing and present your case.
6. Follow the RTDRS Order issued after your hearing.

Some tenancy issues may also relate to your rights after you’ve signed your rental agreement. Visit What Tenants Need to Know After Signing the Rental Agreement for tips on handling problems after your lease has started.

For Alberta tenants seeking a new place, Explore Houseme for nationwide rental listings.

Frequently Asked Questions about Dispute Resolution in Alberta

1. What types of rental disputes can the RTDRS resolve?
   The RTDRS resolves deposit disputes, eviction disagreements, repair issues, and breaches of either party’s rights under the Residential Tenancies Act. Very complex or high-value cases may go to court.
2. Do I need to hire a lawyer to file with the RTDRS?
   No, most tenants file on their own. The process is designed to be accessible, but you may consult a legal clinic if you need help preparing your evidence.
3. How much does it cost to file an application with the RTDRS?
   The application fee is currently $75. Tenants facing financial hardship may request a fee waiver by contacting RTDRS directly.
4. What should I do if my landlord does not follow an RTDRS Order?
   If your landlord fails to comply, you can file the Order with the Court of King’s Bench of Alberta to enforce it. The RTDRS can guide you on enforcement options.
5. How quickly are disputes resolved by the RTDRS?
   Hearings are usually scheduled within a few weeks of filing. The process is generally much faster than regular court.

How To: Steps for Tenants to File a Dispute with RTDRS

1. Step 1: Identify your dispute type.
   Decide whether your issue relates to deposit, repairs, eviction, or other aspects covered under Alberta's law.
2. Step 2: Gather documentation.
   Collect photos, emails, your lease, receipts, and any notices received.
3. Step 3: Complete the right RTDRS application form.
   Fill out the Tenant Application Form (RTDRS01), following all instructions.
4. Step 4: Submit to RTDRS and pay the required fee.
   Apply online, by mail, or in person to start the process.
5. Step 5: Attend the hearing and present your side.
   Be ready to clearly explain your situation and show your evidence.
6. Step 6: Follow the RTDRS Order.
   Ensure you comply with any directions, and keep copies for your records.

Key Takeaways

• Alberta’s RTDRS offers a simpler process than court for most tenancy disputes.
• Gather thorough documentation and fill out all forms carefully.
• Understand your rights and responsibilities under the Residential Tenancies Act.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS) – Official info, forms, and support
• Service Alberta: Residential Tenancies – Provincial laws, rights, and guides
• Contact local tenant advocacy groups in your city for free advice or clinics
• For legal help, check Alberta’s Legal Aid or community legal clinics

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1. The Residential Tenancies Act (Alberta) is the primary law regulating rental housing in Alberta. It outlines rights, responsibilities, and dispute processes for both landlords and tenants.

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