LTB Hearing Day in Alberta: A Tenant’s Guide

Appearing before the Alberta Residential Tenancy Dispute Resolution Service (RTDRS) or Provincial Court can be stressful if you're a tenant facing a dispute with your landlord. Knowing what to expect on the hearing day can help reduce anxiety and ensure you're well-prepared. This guide covers the hearing process, forms, official resources, your rights as a tenant under Alberta law, and practical steps to confidently present your case.

Understanding Tenant Dispute Hearings in Alberta

In Alberta, most tenancy disputes between landlords and tenants are resolved through the Residential Tenancy Dispute Resolution Service (RTDRS).[1] The RTDRS functions as Alberta's administrative tribunal for rental disagreement cases, including issues such as evictions, rent increases, repairs, and security deposit returns. More complex cases or those outside RTDRS scope may go to the Provincial Court of Alberta (Civil Division).

What Happens at the Hearing?

Your RTDRS hearing may be held in-person, by telephone, or virtually. Here’s a typical outline of what occurs:

  • Sign In/Check-In: Arrive or log in at least 15-20 minutes early. You’ll confirm your attendance.
  • The Hearing Officer: An impartial officer oversees the hearing, explains the rules, and ensures both sides have a fair chance to speak.
  • Opening Statements: Both tenant and landlord briefly summarize their position.
  • Presenting Evidence: You’ll be given a chance to share documents, photos, or witness statements. The officer may ask questions for clarity.
  • Questions: Both parties may ask each other questions, directed through the officer.
  • Closing Statements: Each side can summarize their arguments one last time.
  • Decision: The officer can give an oral decision at the end or send a written one later (often within 10 days).

The session is usually less formal than court, designed to be accessible so you don’t need a lawyer to participate. However, preparation is key.

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Preparing for Your Tenancy Hearing

Advance planning helps you present your case clearly and confidently. Here’s what to do:

  • Organize Documents: Put together your lease, text messages, maintenance requests, receipts, photos, and any relevant correspondence.
  • Outline Your Case: Make a bullet-point list of your main arguments, and refer to evidence supporting each claim.
  • Serve Documents: You must provide copies to both the RTDRS and your landlord (or their representative) by the deadline listed in your notice of hearing.
  • Prepare Witnesses: Arrange for anyone who supports your case to be available during the hearing.
Tip: If your dispute involves rent payment, review the Tenant's Guide to Paying Rent: Rights, Responsibilities, and Tips to clarify your obligations and rights in Alberta.

You have the right to represent yourself or bring someone to help you, such as a friend, family member, or advocate.

Official Forms and How to Use Them

  • Application for Residential Tenancy Dispute Resolution (RTDRS Form): Used to start a dispute for issues like eviction, security deposit return, or repairs. Submit it online or at an RTDRS office with your supporting documents. View and complete the RTDRS Application.
  • Notice of Hearing: Sent to you after filing/being named in an application. It lists the hearing date, time, location, and submission deadlines. Always read this notice carefully and follow its instructions.
  • Affidavit of Service (RTDRS): Confirms you have served documents to the landlord. This is critical—hearings can be delayed if service is not proven. Learn about serving documents.

For tenants, an example: If you’re disputing the return of your security deposit, you would file an RTDRS Application, submit copies of the move-out inspection report and communications showing you met requirements, and serve these documents as instructed.

What to Expect During the Hearing

The tone is respectful and focused on facts. Landlords and tenants present their cases, answer questions, and refer to evidence. The hearing officer ensures fairness. If technological issues arise (in a remote hearing), contact RTDRS right away.

  • Stay calm and polite even if you disagree.
  • Address the officer, not the other party.
  • Follow the officer's instructions on when and how to speak.

After the hearing, carefully read the decision once it is issued. It will include any next steps, such as payment orders or timelines for action.

Your Rights and Responsibilities at the Hearing

Alberta tenants have protections under the Residential Tenancies Act.[2] Both parties are entitled to an impartial process and the right to present evidence. Understanding your obligations and those of your landlord is crucial—review the Obligations of Landlords and Tenants: Rights and Responsibilities Explained for a thorough overview.

For other common challenges, see Common Issues Tenants Face and How to Resolve Them.

After the Hearing: What Comes Next?

If you win your case, follow the officer’s instructions, which may include timelines for repair completion, security deposit return, or payment. If you disagree with the decision, there are limited rights to appeal, usually to the Court of King’s Bench and within strict deadlines.

Tip: Always keep copies of decision documents and all correspondence for future needs.

FAQs: Alberta Tenant Hearings

  1. Do I need a lawyer to attend my RTDRS hearing?
    No, you don’t need legal representation—hearings are designed to be accessible for tenants and landlords without lawyers, but you may bring a support person or representative if you wish.
  2. What if I can’t attend my scheduled hearing?
    You must contact RTDRS as soon as possible and submit a request to reschedule. Missing your hearing without notice may result in a decision being made in your absence.
  3. How should I prepare my evidence?
    Organize documents in order, label them clearly, and ensure they are shared with both the RTDRS and your landlord. Late or missing documents may not be considered.
  4. Can I appeal the RTDRS decision?
    Appeals can be made in limited circumstances. You must apply within 30 days to the Court of King’s Bench if you believe there was a significant legal error.
  5. What types of disputes can the RTDRS hear?
    Most common tenancy disputes (like eviction, rent owed, repairs, or deposit returns) can be handled by the RTDRS. Some cases, such as those involving personal injury, must go to court.

Key Takeaways for Alberta Tenants

  • Come to your hearing well-prepared with all documents and evidence
  • Understand and follow all deadlines for submitting materials
  • RTDRS offers a fair, accessible way to resolve most tenant-landlord issues
  • Know your Tenant Rights and Landlord Rights in Alberta

Need Help? Resources for Tenants

  1. Residential Tenancy Dispute Resolution Service (RTDRS), Government of Alberta
  2. Residential Tenancies Act, RSA 2000 c.R-17.1

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