When many tenants in Alberta face the same rental problem—like faulty heat, persistent pests, or ignored repairs—filing a group complaint can be a strong and effective way to get landlords or property managers to take action. This guide explains what group complaints are, how tenants can organize, and the legal steps involved under Alberta’s laws.

What Is a Group Tenant Complaint?

A group tenant complaint is when several tenants band together to raise the same issue against their landlord. Common issues might include heating problems in the winter, lack of repairs, or unresolved health and safety concerns. By uniting, tenants show the seriousness of the problem, sometimes leading to faster and fairer resolutions.

Who Handles Rental Disputes in Alberta?

In Alberta, rental disputes—whether individual or group—are managed by the Residential Tenancy Dispute Resolution Service (RTDRS). This specialized tribunal offers tenants (and landlords) an alternative to court, aiming for faster, cost-effective dispute outcomes.

Legal Framework: Alberta’s Residential Tenancies Act

The Residential Tenancies Act (Alberta) governs most landlord-tenant relationships in the province, including how complaints are addressed and resolved.^[1] Knowing your rights and responsibilities is key before filing any formal group complaint.

When Might Tenants File a Group Complaint?

Group complaints are most effective for widespread issues affecting multiple renters, such as:

• Heat, water, or electricity outages
• Prolonged pest infestations
• Widespread failure to complete vital repairs or maintenance
• Violations of health or safety codes

If you’re not sure whether your issue applies, see Common Issues Tenants Face and How to Resolve Them for more examples.

Key Steps to Filing a Group Complaint in Alberta

Before turning to the RTDRS, tenants should try resolving the problem directly with their landlord. If this does not bring results, tenants may move forward with a formal complaint.

Step 1: Start with Written Communication

• Gather a group of affected tenants (keep records of names, units, and issues).
• Write a joint letter or email to your landlord outlining the problem and requesting resolution by a specific date.
• Keep copies of all correspondence.

Step 2: Consider Mediation

• Alberta’s RTDRS may suggest mediation or negotiation before a hearing. This can sometimes resolve disputes faster.

Step 3: File a Group Application with the RTDRS

If mediation fails or isn’t possible, file a joint application. Tenants may choose one or two representatives to speak at the hearing for the group.

• RTDRS Application Form (L1): This is the core form for launching a dispute. Download it from the official RTDRS forms page.
• Indicate all participating tenants, the specific nature of the problem, and type of resolution sought.
• Attach evidence (photos, letters, a list of affected tenants, and prior communication).
• Pay the filing fee (as of 2024, $75 per application; fee waivers available for those with financial hardship).

If your issue is related to safety or health, the group may also submit complaints to Alberta Health Services or local bylaw offices. See Health and Safety Issues Every Tenant Should Know When Renting for more information on these types of complaints.

Step 4: Attend the Hearing

• Tenants or chosen representatives present evidence to the RTDRS adjudicator.
• Landlord also presents their side.
• The adjudicator makes a binding decision.

Group complaints are more effective when tenants prepare strong evidence, stay organized, and designate clear spokespersons to avoid confusion during hearings.

Forms for Alberta Group Tenant Complaints

• RTDRS Application Form (L1): Used to formally initiate a dispute.
  Example: A group of tenants uses this form to demand repairs after months of ignored heating complaints. View and download Application Form (L1)
• Fee Waiver Request: Available for tenants experiencing financial hardship. Apply for a fee waiver

All forms must be submitted according to RTDRS rules. Attach all required evidence and contact information for participating tenants.

What Happens After Filing?

Once the application is submitted, RTDRS schedules a hearing. The landlord and tenants will both be notified. An adjudicator hears evidence and issues a decision, which is legally binding for all parties.

Benefits and Risks of Filing a Group Complaint

• Benefits: Shows strength in numbers, increases pressure for resolution, can lead to systemic improvements.
• Risks: Coordination challenges among tenants, potential for landlord retaliation (illegal), complicated communications. Alberta law prohibits retaliation if tenants act in good faith.

Always review Tenant Rights and Landlord Rights in Alberta to understand the full protections and obligations applicable to your case.

For more tips on dealing with difficult situations, see How to Handle Complaints in Your Rental: A Tenant’s Guide.

Explore rental homes in your area—find supportive communities, new homes, and resources for Alberta tenants.

FAQ: Alberta Group Tenant Complaints

1. Can one tenant file a complaint for a group?
   Yes, but all tenants should authorize the representative in writing and be listed on the application to ensure the complaint is heard on behalf of everyone affected.
2. Does filing a group complaint cost more?
   No, a single RTDRS application fee applies per complaint, not per tenant, as long as issues and parties are related.
3. What if the landlord retaliates after a group complaint?
   Retaliation (e.g., threats, illegal eviction) is prohibited by law. Tenants may file additional complaints with RTDRS if this happens.
4. Can group complaints address past problems (not ongoing)?
   Yes, as long as the issue occurred within two years (limitations period) of filing the complaint.
5. Where can tenants find official RTDRS information?
   Visit the RTDRS website for all official forms, fees, and guides.

Key Takeaways

• Group complaints are a legal and practical way for Alberta tenants to address shared rental concerns.
• Careful organization, good documentation, and using the right RTDRS forms strengthen your case.
• Knowing your rights protects you from unlawful retaliation and helps you find solutions faster.

Filing a group complaint can be effective when your rental issue affects multiple tenants and standard communication hasn't worked. Stay organized and informed throughout the process.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS): Applications, forms, and fee waivers
• Service Alberta Tenant Support: Resources and support for rental issues
• Local tenant advocacy organizations (search your city or region for support options)

---

1. Residential Tenancies Act (Alberta)
2. Residential Tenancy Dispute Resolution Service (RTDRS)

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy