When a case with Alberta’s landlord-tenant tribunal is closed, tenants sometimes wonder if they have any options left to address injustice or correct a mistake. Whether your application was dismissed, a decision went against you, or you missed a hearing, Alberta law provides ways for tenants to request a review or reopening of their case.

Understanding Dispute Resolution in Alberta

In Alberta, landlord and tenant disputes are handled by the Residential Tenancy Dispute Resolution Service (RTDRS), a tribunal empowered to resolve many residential tenancy conflicts. The governing law is the Residential Tenancies Act (RTA)^[1]. Unlike the "LTB" in Ontario, Alberta tenants use the RTDRS or the provincial courts to resolve rental disagreements.

Can a Closed RTDRS Case Be Reopened?

Yes, in certain circumstances, tenants can apply to have a closed RTDRS case reconsidered. The most common reasons include:

• Missing a hearing due to circumstances beyond your control.
• New evidence not available at the original hearing.
• A clear error in the original decision or procedural unfairness.

If you believe a mistake has been made or you were not given a fair chance to present your case, it's important to act quickly, as there are short deadlines to submit a review request.

Key Forms and How to Use Them

Alberta provides specific forms for tenants to challenge, appeal, or request a rehearing of a closed RTDRS case. Here are the main options:

1. Request to Set Aside or Vary an Order (Form 25)

• What it's for: Asking the RTDRS to cancel or change an order due to circumstances like not being served properly, not attending the hearing due to exceptional reasons, or evidence of mistake.
• How to use it: Complete Form 25 – Request to Set Aside or Vary an Order within 5 days (for possession orders) or 20 days (other orders) after becoming aware of the order.
• Example: If you missed your hearing because you were hospitalized and only learned of the decision after, submit Form 25 right away with supporting documentation.

2. Notice of Appeal (Provincial Court)

• What it's for: If you believe the RTDRS made a legal or jurisdictional error, you may appeal to the Court of King's Bench.
• How to use it: File a written "Notice of Appeal" with the court within 30 days of the RTDRS order being given. Details are on the RTDRS official appeals page.
• Example: If your landlord’s evidence was accepted but yours was not heard, and you suspect a serious error, consider this step (often with legal advice).

Eligibility and Deadlines

It’s critical to take prompt action. Key deadlines include:

• Form 25 (to set aside/vary an order): 5 days for possession orders, 20 days for other types.
• Appeal to court: Within 30 days of the date of the original RTDRS order.

Attach any evidence explaining why you missed the deadline or why the original outcome should be reconsidered. Be clear, concise, and honest in any statements you provide.

Practical Steps for Tenants

Reopening a case can seem intimidating, but it is meant to protect your right to fair treatment. Steps commonly include:

• Carefully read the RTDRS decision notice for details on deadlines and next steps.
• Gather all documents, evidence, and any new information not available at the original hearing.
• Download and fill out the appropriate form (usually Form 25) from the RTDRS Forms page.
• Contact RTDRS at 1-780-644-3000 (Edmonton) or 1-855-738-7837 (toll free) if you have questions.
• Submit the form and evidence before the deadline, as late submissions are rarely accepted.

How This Relates to Tenant and Landlord Rights

Understanding your right to seek a re-hearing safeguards your ability to address Common Issues Tenants Face and How to Resolve Them, such as maintenance problems, rent disputes, and eviction cases. For a complete overview of tenant rights in Alberta, see Tenant Rights and Landlord Rights in Alberta.

For tenants who also have questions on other key steps in their tenancy journey, consider reading Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

If You Need to Move or Seek New Accommodations

Should the outcome of your tenancy dispute mean you need to find new housing, you can Browse apartments for rent in Canada quickly and easily online—helping you get settled sooner.

FAQs: Reopening a Closed Rental Dispute in Alberta

1. Can I reopen my RTDRS case if I missed the hearing?
   If you missed the hearing due to reasons beyond your control, you may request to set aside or vary the order by filing Form 25 within strict deadlines.
2. What if the deadline to reopen has passed?
   It’s very difficult to reopen a case after the deadline, but you can contact the RTDRS and explain any extraordinary circumstances. Exceptions are rare.
3. Is legal help required to reopen a case?
   While not mandatory, it’s helpful, especially if appealing to court. Free and low-cost tenant support services are available (see Resources below).
4. Can a landlord also request to reopen a case?
   Yes, both tenants and landlords have the right to request a review or appeal under the same process, provided they meet eligibility criteria.
5. What should I include with my application to reopen?
   Attach all relevant evidence (notices, medical records, written explanations) and explain why you missed the original hearing or believe a mistake occurred.

Key Takeaways for Alberta Tenants

• You can seek to reopen a closed RTDRS case if you act quickly and have strong reasons.
• Use Form 25 or appeal to the court depending on your situation.
• Missing deadlines often ends your rights, so act as soon as possible.

Need Help? Resources for Tenants

• RTDRS Official Website – Info, forms, and contact details.
• RTDRS Phone: 1-780-644-3000 (Edmonton) / 1-855-738-7837 (toll free within Alberta)
• LegalAve Alberta (Tenancy section) – Tenant legal information and resources.
• Centre for Public Legal Education Alberta (CPLEA) – Guides and forms for tenants in Alberta.

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1. Read the Residential Tenancies Act (Alberta)
2. RTDRS – Residential Tenancy Dispute Resolution Service (Alberta)
3. RTDRS Form 25 – Request to Set Aside or Vary an Order

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