What returning keys and fobs means for Yukon tenants
When you move out, returning all keys and electronic access devices keeps the property secure and completes a tenant's basic obligations. "Keys and fobs" includes unit keys, mailbox keys, building entry fobs, elevator or parking remotes, and any access cards provided at move-in. If a landlord charges for replacements, they must follow Yukon rules on reasonable costs and deposit deductions; contact the Residential Tenancies Office for help if you disagree[1] and consult the governing legislation for your rights and timelines[2].
Common scenarios and how they are handled
- If you return keys and fobs in person at move-out, request a dated receipt or short note signed by the landlord or manager.
- If you mail keys or drop them off, use tracked delivery or photograph the drop-off location and timestamp the communication.
- If items are missing, landlords may charge replacement costs but must provide an itemized explanation and receipts for significant expenses.
- If you believe a charge is unfair, collect evidence (photos, messages, receipts) and ask for an itemized bill in writing before disputing the deduction.
Timing: when to hand over access devices
- Return keys and fobs on the final day of your tenancy or earlier if your lease or written notice requires a specific time.
- If you leave earlier than the end of a fixed lease, confirm in writing whether the landlord wants devices returned on vacate or at a later inspected handover.
- Arrange a mutually agreed time for a final inspection so both parties can confirm condition and returned items, and keep a copy of the inspection note for your records. See The Final Inspection: What Tenants Need to Know Before Moving Out for tips on that meeting.
How to return keys and avoid disputes
Follow clear steps to reduce the chance of disagreement: communicate in writing, set a time for handover, ask for a dated receipt, and photograph returned items when possible. If you paid a key or fob fee at move-in, reference receipts and the lease when discussing deductions. If a dispute arises over charges or deposit deductions, you can file a complaint or request dispute resolution with the Yukon office listed in the Help and Support section below[1].
Practical examples of forms and when to use them
- Standard move-out notice or termination form: used when you give formal notice to end a tenancy; keep a copy to show the official vacate date.
- Request for dispute or resolution form: use this if you and your landlord cannot agree on deposits or charges related to missing keys or fobs, and you want the Residential Tenancies Office to review the case.
- Itemized deduction request: if the landlord deducts from your deposit, ask for a written, itemized list with receipts as proof of costs.
Examples: If a landlord charges $75 for a lost entry fob, ask for a receipt showing the replacement device and programming fee. If you returned the fob and the landlord still charges you, produce photos of the handover or a signed receipt and file a dispute if necessary.
Links for tenants
- Moving Out Tips: A Tenant''s Guide to a Smooth Rental Exit
- How to Get Your Security Deposit Back with Interest When Moving Out
- Find practical listings when searching a new place on Find rental homes across Canada on Houseme.
FAQ
- Do I have to return all keys and fobs?
- Yes. Tenants are expected to return all keys and electronic access devices provided for the tenancy unless the leasing agreement states otherwise; document the return to avoid later disputes.
- Can a landlord charge me for missing keys or fobs?
- Yes. Landlords can charge reasonable replacement or rekeying costs and may deduct them from a security deposit, but they should provide an itemized explanation and receipts for larger expenses.
- What if my landlord keeps my deposit because of a missing fob?
- Request a written itemized deduction and receipts, gather your evidence of return, and if unresolved, file a dispute with the Residential Tenancies Office for review.
How-To
- Arrange a move-out time and confirm whether the landlord wants keys and fobs handed over at the inspection or earlier.
- When returning devices, get a dated receipt or a brief signed note from the landlord that lists the items returned.
- Photograph the keys or fobs with a timestamp or show the tracking proof if mailing, and store all messages and receipts.
- If charged, ask for an itemized bill and receipts; if you disagree, submit a dispute request with the Residential Tenancies Office.
Key Takeaways
- Always document handovers with a dated receipt or signed note to prevent disputes.
- Landlords may deduct reasonable replacement costs but must justify and document them.
- Keep photos, messages, and delivery tracking as evidence if you cannot return devices in person.
Help and Support / Resources
- Residential Tenancies Office contact and renting information[1]
- Residential Landlord and Tenant Act (Yukon) - legislation and forms[2]
