Before you move in: initial inspection
Start by walking every room with the landlord or property manager and note any scratches, stains, broken fixtures, or other issues. Take time-stamped photos and short videos showing the date and location. Save copies of the move-in condition report and give the landlord a signed copy on the same day; if the landlord does not provide a report, create your own and deliver it by email or registered mail. You can read more about the inspection process in the Guide to the Initial Rental Property Inspection for Tenants.[1]
Document evidence to protect your deposit
Good evidence makes disputes simpler to resolve. Keep organized files of photos, videos, dated emails, text messages, receipts for repairs or cleaning you paid for, and any condition reports. When possible, use file names or metadata that include the date and location.
- Take time-stamped photos and short videos of each room and any problem areas.
- Save written records: signed move-in reports, emails confirming issues, and repair receipts.
- Note key dates: move-in, when you reported issues, and move-out deadlines.
When damage is disputed at move-out
If a landlord deducts from your security deposit for damage you say was pre-existing, request an itemized list of deductions and photographed evidence. Respond in writing and offer your documented evidence. If you have paid for repairs that were the landlord’s responsibility, keep receipts and include them in your reply. For guidance on deposit return and interest, see How to Get Your Security Deposit Back with Interest When Moving Out.
How to file a dispute in Yukon
Most rental disputes in Yukon are handled by the Residential Tenancies Office. You can file an application asking for a decision about a disputed deposit, repairs, or cleaning. Typical required materials are your completed application form, copies of photos and videos, the move-in report, receipts, and any email or text exchange with the landlord. Contact the Residential Tenancies Office for the current application name and fee schedule.[1] The main legislation governing these matters is Yukon tenancy law as administered by the Residential Tenancies Office.[2]
FAQ
- What counts as pre-existing damage?
- Pre-existing damage is any wear or defect present when you moved in that is not caused by you during the tenancy, such as old stains, worn carpets, or existing cracks in walls.
- How should I document problems to protect myself?
- Do a detailed move-in inspection with photos and video, keep signed reports, and send written notice of problems to the landlord by email or registered mail so you have a dated record.
- Can a landlord deduct from my deposit for pre-existing damage?
- A landlord should not deduct for damage that was present before your tenancy; if they do, you can dispute the deduction with evidence and, if necessary, apply to the Residential Tenancies Office.
How-To
- Document the issue: take time-stamped photos, short videos, and keep copies of the move-in report.
- Notify the landlord in writing and attach your evidence; request an itemized statement if deductions are proposed.
- Arrange reasonable repairs only after confirming responsibility; keep all receipts if you pay for fixing problems.
- If negotiation fails, file an application with the Residential Tenancies Office within the timelines they set and include all supporting documents.
- Attend any hearing or settlement meeting prepared with organized evidence and a clear chronology of events.
Key Takeaways
- Document move-in condition with photos, video, and a signed report to avoid disputes.
- Respond quickly to notices and respect filing deadlines set by the Residential Tenancies Office.
- Keep receipts for any payments or repairs you make so you can claim reimbursement if appropriate.
Help and Support / Resources
- Residential Tenancies Office, Government of Yukon
- Renting and tenant rights on Yukon.ca
- Find rental homes across Canada on Houseme
