Can Quebec Landlords Refuse Emotional Support Animals?

In Quebec, emotional support animals have become increasingly common, providing essential comfort and aid for people with disabilities or mental health conditions. Many tenants wonder if landlords can legally deny emotional support animals in rental units. Navigating these rights and obligations can seem overwhelming, but understanding your legal protections in Quebec can help ensure you are treated fairly and respectfully as a tenant.

What Is an Emotional Support Animal (ESA)?

An emotional support animal is an animal that provides therapeutic benefits to its owner through companionship, especially for those struggling with a mental health condition, psychological disability, or specific medical needs. Unlike service animals—such as guide dogs—ESAs are not trained to perform specific tasks but still play an important role in supporting their owners’ well-being.

Federal and Quebec Laws Protecting Emotional Support Animals

In Quebec, tenant rights are governed by the Civil Code of Québec and Canadian human rights law regarding discrimination and accommodation. Refusing a tenant’s reasonable accommodation related to a disability, such as keeping an ESA, could be considered discrimination unless the landlord can prove that allowing the animal would cause undue hardship (e.g., severe allergies in other tenants, safety concerns, or building infrastructure restrictions).

The Quebec Tribunal administratif du logement (TAL)—formerly called Régie du logement—handles disputes between landlords and tenants, including issues related to discrimination and reasonable accommodation.^[1]

Can Landlords Legally Refuse Emotional Support Animals?

Generally, landlords in Quebec cannot refuse an emotional support animal if:

• You have a documented medical need, supported by a note from a qualified healthcare professional.
• The animal is necessary for your health or safety, in relation to a disability.
• The presence of the animal does not create undue hardship for the landlord or other tenants (e.g., severe allergies, safety risks, or property damage beyond normal wear and tear).

While standard pet clauses in leases may prohibit animals, they cannot be used to deny a person’s rights under discrimination law if the animal is required as a medical accommodation. The landlord must carefully consider your request before making a decision.

Reasonable Accommodation vs. Undue Hardship

"Reasonable accommodation" requires landlords to alter certain rules or practices (such as “no pets allowed” policies) for tenants with disabilities, unless it creates an undue hardship. Examples of undue hardship might include substantial property damage or health and safety threats to others in the building.

Providing documentation from a medical or mental health professional is usually necessary to support your accommodation request.

How to Request an Emotional Support Animal Accommodation

If you need an emotional support animal, follow these steps to request accommodation from your landlord:

• Obtain a letter or form from a licensed healthcare professional stating your need for the ESA. There is no specific government form, but a clear, signed document is essential.
• Write a formal request to your landlord, attaching your doctor’s note, and specify that the request is for a reasonable accommodation under Quebec’s human rights and lease laws.
• Allow your landlord a reasonable timeframe to reply. If denied, ask for a written explanation.
• If your request is refused and you believe your rights are violated, you may file a complaint with the Quebec Commission des droits de la personne et des droits de la jeunesse (CDPDJ) or submit an application to the Tribunal administratif du logement.

Example: Filing a Discrimination Complaint

If your landlord refuses your ESA despite proper documentation, you can:

• File a complaint with the CDPDJ online or by mail using their official forms (Request for Intervention in Discrimination or Harassment (Form available here)).
• Apply to the Tribunal administratif du logement to contest the landlord’s decision (official forms available here).

Important Forms and Resources

• Medical Note or Letter: Drafted by your healthcare provider explaining your need for an ESA. No official government form, but must clearly state your requirement.
• CDPDJ Discrimination Complaint Form: Request for Intervention in Discrimination or Harassment. Use if you believe your landlord has discriminated against you.
• Tribunal administratif du logement Application Forms: View all forms here (choose the form for "Lease Modification" if you need approval for an ESA after signing your rental agreement).

This information is based on the Civil Code of Québec and human rights laws, current as of this year.

What About Lease Agreements With ‘No Pets’ Clauses?

Even if your lease agreement says "no pets allowed," landlords must still consider reasonable accommodation requests for an ESA. The law recognizes a distinction between ordinary pets and animals essential for medical or psychological support. For more on landlord and tenant obligations in Quebec, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Quebec’s rules for emotional support animals are part of a broader set of Tenant Rights and Landlord Rights in Quebec.

For a wide selection of pet-friendly rentals and accessible homes, Search pet-friendly rentals on Houseme.ca today.

Frequently Asked Questions

1. Can my landlord evict me for having an emotional support animal?
   Generally, landlords cannot evict you solely for having an ESA if you can prove medical need and there’s no undue hardship. Ensure all documentation is in place before bringing an ESA into your rental.
2. Does my emotional support animal need special certification in Quebec?
   No. For ESAs, a letter from your doctor or qualified healthcare provider stating your need is what matters—not registration or special certification.
3. What if another tenant has severe allergies?
   The landlord must balance the needs of all tenants. If an ESA would create a serious health risk for someone else, the landlord could potentially refuse your request under “undue hardship.”
4. Are there animal types that are not considered ESAs?
   The law does not specify particular animal types, but an ESA must be reasonable and appropriate for accommodation. Exotic or dangerous animals may not be accepted.
5. How can I prove discrimination if my landlord refuses my ESA?
   Keep all correspondence, your doctor’s note, and written responses. You can use these to file a complaint with the CDPDJ or the Tribunal administratif du logement.

Key Takeaways for Tenants in Quebec

• Landlords must reasonably accommodate emotional support animals if you provide valid medical documentation, unless they can demonstrate undue hardship.
• “No pets” clauses do not automatically override a tenant’s right to keep an ESA for disability-related reasons.
• Use the appropriate forms and keep clear records if you experience discrimination or need to escalate a complaint.

Need Help? Resources for Tenants

• Tribunal administratif du logement: Governing body for rental disputes in Quebec
• Quebec Commission des droits de la personne et des droits de la jeunesse (CDPDJ): File discrimination complaints
• Ministère de la Justice du Québec – Civil Rights Overview
• Tenant Rights and Landlord Rights in Quebec

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1. Tribunal administratif du logement: Official website
2. Civil Code of Québec: Complete text of the Civil Code
3. CDPDJ Discrimination Complaint: File a discrimination or harassment complaint

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