Can a landlord refuse to rent to me because I use social assistance or have children?

No. Refusing to rent or imposing extra conditions based on social condition or family status is discrimination and is not allowed under the Quebec Charter of Human Rights and Freedoms.

Must I pay for accessibility modifications?

Responsibility for costs depends on the modification. The landlord may share or assume costs only if the modification is reasonable and does not cause undue hardship.

Where do I find official complaint forms?

You can access the official CDPDJ housing discrimination complaint form on their website and TAL application forms on the Tribunal administratif du logement website.

Does my landlord have to give me information about accessibility?

Yes. Landlords are legally required to respond to reasonable accessibility or accommodation requests and to provide information related to your accessible housing rights.

Quebec Tenant Rights: Discrimination & Accessibility Guide

Q: What should I do if my landlord refuses a wheelchair ramp or grab bars?

You should make a written request, and if refused, file a complaint with the Commission des droits de la personne et des droits de la jeunesse (CDPDJ) or apply to the Tribunal administratif du logement (TAL) for assistance.

Discrimination & Accessibility Quebec published July 01, 2025

If you're a tenant in Quebec, understanding your rights regarding discrimination and accessibility is crucial. Landlords in Quebec must follow the Quebec Charter of Human Rights and Freedoms and the Civil Code of Québec to provide equal access to housing and reasonable accommodation for all tenants. This article explains your rights, the protections available, and the key steps to address discrimination or request accommodations in your rental home.

What Is Discrimination in Quebec Rental Housing?

Discrimination means being treated unfairly or denied a rental on grounds listed in the Quebec Charter of Human Rights and Freedoms, such as:

Race or colour
Ethnic origin
Sex, gender identity, or sexual orientation
Religion or age
Marital or family status
Disability or use of a guide dog
Social condition (including being on government assistance)

For example, a landlord cannot refuse to rent to you because you have children, are a newcomer, or have a disability. They also cannot impose higher rents, ask for extra deposits or require conditions not asked of other tenants because of a protected characteristic.

What Are Accessibility Rights for Tenants?

Quebec tenants have the right to reasonable accommodations to allow people with disabilities equal enjoyment of rental housing. This might involve modifications such as an accessible entrance or installing grab bars in bathrooms—provided these changes are reasonable and do not cause undue hardship to the landlord.

Tenants needing accommodation should make a clear written request to their landlord, including the specific changes or supports required.

Landlords generally must consider these requests and work with tenants to find practical solutions.

What Is a Reasonable Accommodation?

A "reasonable accommodation" means a change to the rules, policies, or structure of the rental property so that a tenant with a disability can live there equally. Usually, tenants share the responsibility for costs, especially if the change is unique to them and not a general improvement. Undue hardship is a legal concept; the landlord does not have to approve an accommodation that is extremely expensive or creates a major health or safety risk for others.

Requesting Accessibility Upgrades

Make your request in writing, clearly describing what you need and why.
Provide supporting documents, such as a letter from a healthcare provider if needed.
If your landlord refuses your request, you can file a discrimination complaint.

For more about repairs and property requirements, see Health and Safety Issues Every Tenant Should Know When Renting.

What If You Face Discrimination?

If you believe a landlord is treating you unfairly or denying reasonable accommodation, you have options. Discrimination is prohibited under Quebec law both before and after you rent a home. The Tribunal administratif du logement (TAL) handles residential tenancy matters, and the Commission des droits de la personne et des droits de la jeunesse (CDPDJ) processes discrimination complaints.

How to File a Complaint About Discrimination

Keep records: Save emails, texts, or written notes with your landlord.
File a complaint with the CDPDJ: Use their online complaint form for discrimination in housing.
You may also bring your case to the TAL if your complaint concerns accessibility obligations in your lease.

Official Forms for Tenants

CDPDJ Housing Discrimination Complaint Form: Used to start a complaint with the Commission if you experience discrimination in seeking or living in a rental. Access the form here. For example, use this if you are refused an apartment due to your family status or disability.
TAL Application to the Tribunal (Form): Allows tenants to file a dispute regarding their lease—such as failure to accommodate a disability. See rental forms and processes from TAL. Use this if your landlord does not allow reasonable accessibility modifications.

The Tribunal will review your claim and may order the landlord to stop the discrimination or make reasonable accommodations. For a broader look at your rights as a tenant in Quebec, visit Tenant Rights and Landlord Rights in Quebec.

Other Common Issues and Protections

It's illegal for landlords to use eviction, retaliation, or sudden rent hikes as a reaction to a tenant asserting their rights.
You are protected from discrimination when applying for a new rental, as well as throughout your tenancy.
For general duties, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.
You can Browse apartments for rent in Canada on leading national rental platforms.

For help with moving, check out Essential Tips for Tenants When Moving Into a New Rental Home.

FAQ: Discrimination & Accessibility in Quebec Rentals

Can a landlord refuse to rent to me because I use social assistance or have children? No, this is discrimination based on social condition or family status and is forbidden under the Quebec Charter of Human Rights and Freedoms.
What should I do if my landlord refuses a wheelchair ramp or grab bars? Request the change in writing. If the landlord refuses, you can file a complaint with the CDPDJ or apply to the TAL for assistance.
Must I pay for accessibility modifications? Cost-sharing depends on the complexity and impact of the modification. The landlord may only refuse if the cost causes them undue hardship.
Where do I find official complaint forms? The official CDPDJ housing discrimination complaint form and TAL application forms are available online from their respective government websites.
Does my landlord have to give me information about accessibility? Yes. Landlords must respond to reasonable accessibility queries and ensure your rights are respected throughout your tenancy.

How To: File a Discrimination or Accessibility Complaint in Quebec

How to recognize discrimination by a landlord? Identify if you've been treated unfairly because of a protected characteristic, such as disability, family status, or social assistance income.
How to request a reasonable accommodation: Make a written request to your landlord, describing your needs and, if possible, attach supporting documents like a note from a health professional.
How to file a discrimination complaint: Complete the CDPDJ complaint form and submit it online or by mail. Attach supporting documents and communications with your landlord.
How to bring a case to the TAL: Fill out the appropriate application form from the TAL forms page and follow their filing instructions.

Key Takeaways

Discrimination and denial of reasonable accessibility in Quebec rental housing is illegal.
You have the right to request changes for accessibility and to live free from discrimination.
Official forms and government agencies are available to help you assert your rights.

Need Help? Resources for Tenants

Commission des droits de la personne et des droits de la jeunesse (CDPDJ) — File discrimination complaints, get information, and access forms.
Tribunal administratif du logement (TAL) — For rental disputes, accessibility accommodations, and lease issues.
Tenant Rights and Landlord Rights in Quebec — Overview of provincial rights, resources, and support.
Info-logis helpline: 1-800-683-2245 (Government of Quebec)