Top 50 Questions: Utilities & Services for PEI Tenants

Utilities & Services Prince Edward Island published June 26, 2025 Flag of Prince Edward Island
Who is responsible for paying utilities in a PEI rental?
It depends on your lease. If the lease says you pay, you’re responsible; otherwise, the landlord must pay.
Should utility responsibilities be stated in my lease?
Yes, your lease should clearly list which utilities are included or excluded.
Can my landlord charge me for utilities if it’s not in the lease?
No. You are only responsible for utilities mentioned in your lease agreement.
What if a landlord tries to change utility responsibilities mid-tenancy?
Changes require your written agreement or an order from the Director of Residential Rental Property.
What should I do if my landlord shuts off utilities?
It’s illegal for landlords to shut off vital services. You may file a complaint with the Office of the Director. You can use Form 6: Application by a Tenant (link).
Can my landlord enter my home to read meters?
Yes, but only with proper notice (24 hours written notice) unless there’s an emergency.
What utilities are considered essential in PEI?
Heat, electricity, water, fuel, and hot water are essential services.
Can my landlord increase rent because utility costs went up?
Not unless your lease is all-inclusive and meets legal guidelines for rent increases under the Rental of Residential Property Act.
Is my landlord required to provide heat in winter?
Yes, if your lease includes heat or it’s required under local bylaws.
What if utilities aren’t working, and it’s not my fault?
Notify your landlord in writing right away. If not resolved, you may file Form 6: Application by a Tenant (link).
Who fixes utility problems like broken furnaces or water heaters?
Landlords must repair or replace essential utility equipment unless the tenant caused the damage.
Can I withhold rent if utilities are not provided?
No, you must pay rent. Instead, apply to the Director for an order to restore services or possibly reduce rent.
Am I allowed to set up my own utility accounts?
Usually, yes—if your lease says you are responsible for that utility.
Can utility companies disconnect my utilities without notice?
Utility providers must follow their own notice rules, usually after non-payment. If a landlord is responsible, report it to them.
If I move out, who pays the final utility bill?
The person named on the account pays the final bill, unless the tenancy agreement says otherwise.
Can my landlord charge me a flat rate for utilities?
Yes, if the lease states a fixed utility fee, you must pay it.
What if the flat rate doesn’t cover actual usage?
You are only responsible for the amount agreed to in your lease.
Do I have to pay for water if the landlord doesn’t mention it?
Only if your lease says you are responsible. Otherwise, the landlord pays.
Are Wi-Fi or internet considered essential utilities?
No, unless included in your lease, the landlord does not have to provide internet.
Can a landlord access my unit to fix utilities?
Yes, with 24 hours’ written notice, unless it’s an urgent repair.
My landlord included utilities, but now says I must pay. Is that allowed?
No, changes to utility responsibilities require your written consent or an order from the Director.
Can my landlord limit my use of utilities?
Your landlord cannot limit essential services but may set reasonable conditions for non-essential utilities if in the lease.
What if my landlord promises new appliances but never installs them?
Contact your landlord in writing. If unresolved, use Form 6 to file a dispute (link).
Who handles pest control as part of services?
Generally the landlord’s responsibility, unless otherwise stated in your lease.
Am I responsible for phone, cable, or optional services?
Yes, unless your lease states the landlord will provide and pay for these services.
My landlord refuses to repair a utility issue. What can I do?
You can file Form 6: Application by a Tenant with the Director (link).
Is sub-metering allowed for multi-unit buildings?
Yes, if the arrangement is clear in your lease and complies with tenancy laws.
Can I request proof that utility bills were paid?
Yes, if utilities are included in rent, you may request receipts from your landlord.
Can my landlord raise my rent if I want to add an air conditioner?
Only if it’s a change to your agreement and both parties consent or a legal rent increase is filed.
My utility is disconnected due to building issues—who fixes this?
Your landlord must repair building-related problems to restore utilities.
Can a landlord stop utilities during renovations?
No. Essential services must be maintained during your tenancy unless it’s a brief, necessary interruption with notice.
Do I need renters' insurance for utilities?
Renters’ insurance is not required by law but may protect you in case of damage or loss involving utilities.
If there’s a leak or flood due to plumbing, who pays?
The landlord pays unless caused by tenant negligence. Renters’ insurance may help with personal loss.
Can a landlord shut off utilities as punishment?
No. It’s illegal to withhold vital services for any reason.
What if I share utilities with another unit?
Your lease should explain how costs are shared. Disputes can be brought before the Director’s Office.
Can I switch utility providers?
Only if your lease makes you responsible for utilities and allows choice of provider.
What if my landlord charges more for utilities than my actual usage?
You only pay what your lease states. Disputes can be filed with the Director using Form 6 (link).
Can I get reimbursed for utility bills I had to pay because the landlord didn’t?
You may apply to the Director using Form 6 to recover costs from your landlord (link).
Do I need my landlord’s permission to install new services (like internet)?
Yes, if installation requires altering the property. Otherwise, check your lease for conditions.
What happens if I don’t pay a utility bill in my name?
The utility can disconnect the service, and you may be liable; your landlord is not responsible.
Are garbage and recycling collection considered utilities?
They are services; your lease should clarify who is responsible for paying.
Is snow removal my landlord’s responsibility?
Yes, unless your lease specifically says you are responsible for it.
Do I need to be present for utility shut-off or repair?
Generally not if you provide access and have arranged it with the landlord or service provider.
What if the lease is unclear about utilities?
If in doubt, the landlord is presumed responsible unless you agreed otherwise in writing.
Where can I file a utilities dispute in PEI?
File with the Office of the Director of Residential Rental Property (link).
What is the main PEI rental law for utilities & services?
The Rental of Residential Property Act (link).
What form do I use for a utilities-related dispute?
Use Form 6: Application by a Tenant (link).
Where do I find official forms for PEI tenants?
Visit the Director’s Forms page (link).

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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