What to Do After a Break-In in Ontario Rental Units

After a break-in, tenants often feel unsettled and unsure what to do next. In Ontario rental units it is important to prioritise your safety, report the incident to police, and document damage for insurance and tenancy purposes. This guide explains clear, practical steps renters can take right away: securing the unit, notifying your landlord, gathering evidence, and starting claims with police and insurers. It also covers when to contact the Landlord and Tenant Board, how to request repairs if locks or doors were damaged, and what records tenants should keep to protect their rights. The information is written for tenants and renters who need straightforward, step-by-step actions during a stressful time.

Immediate steps to take

• Call 9-1-1 if anyone is in danger; otherwise contact your local non-emergency police to file a report and get a file number.
• Secure the unit if it is unsafe: avoid touching evidence, lock damaged doors if possible, and ask the police when it is safe to re-enter.
• Document everything with photos, videos and a written log of what was taken or damaged; include timestamps and locations for each item of evidence.
• Notify your landlord in writing right away, describe the damage, request repairs (for example lock or door replacement), and keep a copy of the notice for your records.
• Contact your insurance company as soon as you can to start a claim and ask what proof they require for losses.

After the police report

Get the police file number and request a copy or summary of the occurrence for insurers and for your own record. If the police identify suspects or left evidence, ask how you will be contacted about the investigation and follow their safety guidance.

If locks, doors, or windows were damaged, request prompt repairs from your landlord in writing and include photos and the police file number. If the landlord delays repairs that affect habitability or safety, you may be able to ask for help from the Landlord and Tenant Board ^[1] or follow the emergency repair guidance in provincial resources ^[3]. For tenant-focused safety advice see Health and Safety Issues Every Tenant Should Know When Renting.

Repairs, insurance and records

Keep a clear file that includes:

• Photos and videos of damage and loss, labeled with dates.
• Copies of police reports and any written correspondence with the landlord or building manager.
• Insurance claim numbers, receipts for emergency purchases (like a replacement lock), and a list of missing items with approximate values.

When to involve the Landlord and Tenant Board

Under the Residential Tenancies Act, 2006 tenants have a right to a safe and secure home. If your landlord refuses to repair entry points, replace locks, or address safety problems, you can apply to the Landlord and Tenant Board for orders or compensation ^[1]. For tenant steps on repairs and emergencies also see Emergency Situations and Repairs: Tenant Rights and Responsibilities.

FAQ

Should I call the police after a break-in in my rental unit?

Yes. Call 9-1-1 if someone is inside or you are in immediate danger. Otherwise call the local non-emergency police line to report the break-in and obtain a file number for insurance and records.

Am I responsible for repairing locks or doors damaged in a break-in?

Generally the landlord is responsible for maintaining locks and doors under the Residential Tenancies Act, 2006 in Ontario. Notify the landlord in writing and keep photos and receipts; if repairs are refused you can seek help from the Landlord and Tenant Board ^[1] and consult the legislation ^[2].

Can I withhold rent or change locks without permission?

Do not withhold rent. You may change personal locks if necessary for safety, but tell your landlord and provide a replacement key unless your lease forbids it; if the landlord will not cooperate, apply to the Landlord and Tenant Board rather than withholding rent.

How-To

1. Ensure personal safety and call emergency services if needed.
2. Report the incident to police and get the file number.
3. Document damage with photos, videos and a dated list of missing items.
4. Notify your landlord in writing, request repairs, and keep copies of all communication.
5. Contact your insurer to start a claim and keep receipts for emergency expenses.
6. If repairs or compensation are refused, prepare your records and apply to the Landlord and Tenant Board for resolution.

Help and Support / Resources

• Landlord and Tenant Board (Tribunals Ontario)
• Residential Tenancies Act, 2006 (Ontario)
• Renting in Ontario: official guide

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1. [1] Tribunals Ontario: Landlord and Tenant Board
2. [2] Government of Ontario: Residential Tenancies Act, 2006
3. [3] Government of Ontario: Renting in Ontario