What to Do If Packages Are Frequently Stolen at Your Apartment

Package theft can leave an Ontario renter out of pocket and unsure who should respond. Start by documenting each missing delivery, checking tracking information, and reporting suspected theft to police or the delivery company. Then notify your landlord or property manager in writing about repeated incidents, especially when they involve a shared mailroom, lobby, parcel room, entrance, lighting, locks, or building access. Ontario tenants generally remain responsible for arranging deliveries and protecting valuable items, but landlords must meet legal standards for maintenance and safety in rental buildings. This guide explains practical steps, possible tenant remedies, relevant forms, and ways to reduce future losses without assuming that the landlord or tenant is automatically responsible.