Support Services for Tenants with Mental Health Needs in Ontario

Mental Health & Tenancy Ontario published: June 20, 2025 Flag of Ontario

If you're a tenant in Ontario and living with mental health challenges, it's important to know your rights and the support that's available to help you maintain safe, stable housing. In Ontario, tenants are protected by law, and there are numerous organizations and services working to assist those who need accommodations or support due to mental health needs.

Understanding Tenant Rights and Mental Health in Ontario

Ontario's Residential Tenancies Act, 2006 governs the relationship between tenants and landlords. Under this law, all tenants—including those with mental health needs—are entitled to equal treatment and protection from discrimination. Mental health is also covered under the Ontario Human Rights Code, which means landlords must accommodate tenants with mental health conditions up to the point of undue hardship.

  • Landlords cannot evict, harass, or refuse reasonable accommodation based on a tenant's mental health.
  • Tenants have the right to request repairs and a safe, secure living environment.
  • Support is available if you face issues like rent arrears or risk of eviction due to your mental health.

To better understand your housing rights, check out Tenant Rights in Ontario.

Accessing Support Services for Mental Health in Ontario

Many organizations and agencies are dedicated to helping tenants with mental health needs. These services offer support in areas such as finding housing, crisis intervention, advocacy, and connecting you with other health resources.

Key Mental Health and Housing Supports

  • CMHA Ontario (Canadian Mental Health Association): Offers housing help, crisis support, and tenant advocacy. Find local CMHA branches.
  • AOHC (Association of Ontario Health Centres): Connects tenants to community health centres providing housing support and mental health services. Find a health centre.
  • Housing Help Centres: Provide free advice and practical help with housing applications, utilities, and rental issues. See Housing Help Centres.
  • Tenant Advocacy Groups: Organizations such as the Advocacy Centre for Tenants Ontario (ACTO) offer legal information and support for tenants facing discrimination or eviction. Visit ACTO.

These resources can help you advocate for your needs, especially if you're experiencing discrimination or difficulties getting your landlord to make accommodations.

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Common Issues and Official Forms for Tenants with Mental Health Needs

Tenants with mental health needs may face unique challenges, such as coping with rental arrears, threats of eviction, or barriers to requesting repairs. Knowing how to use the right forms and navigate the system can make a significant difference.

  • N11: Agreement to End the Tenancy (LTB Official Form): Used when both tenant and landlord agree to end the tenancy on a specific date. This may be helpful if you're moving to a new supportive environment. Complete the form together and submit a copy to both parties.
    Example: You and your landlord agree it's best for your mental health to relocate; you fill out Form N11 and set a move-out date.
  • N12: Notice to End your Tenancy Because the Landlord, a Purchaser, or a Family Member Requires the Rental Unit (LTB Official Form): Used if you're asked to leave because the landlord or their family is moving in. You can dispute this notice at the Landlord and Tenant Board if you need more time or believe the notice is not valid.
  • Tenant Application about Maintenance (Form T6) (LTB Official Form): Use this if your landlord is not making needed repairs that affect your health and safety. For example, if your mental health condition is impacted by mold or lack of heat, file a T6 with evidence.

If you're unsure which form to use, you can get practical advice from tenant organizations listed above or directly from the Landlord and Tenant Board.

The Landlord and Tenant Board of Ontario (LTB)

All tenancy disputes in Ontario are handled by the Landlord and Tenant Board (LTB). It's the official decision-maker for evictions, maintenance, and accommodation claims in rental housing. The LTB provides helpful guides and resources for tenants with mental health needs.

Your Rights Around Repairs and Safe Housing

As a tenant, you are entitled to a safe and healthy living environment. If your mental health is affected by poor living conditions (like pests, mold, or lack of essential repairs), your landlord must address these issues promptly. For more, see Health and Safety Issues Every Tenant Should Know When Renting.

You can also take the following steps if you need support with repairs:

  • Request repairs in writing from your landlord, clearly stating how the problem affects your health.
  • If unresolved, submit Form T6 to the LTB for an order to fix the issues or compensate you.
  • Keep records and seek help from a tenant advocacy group if you are unsure how to proceed.

Tips for Maintaining Tenancy with Mental Health Needs

Staying housed is important for your well-being. Here are a few supportive strategies:

  • Communicate openly with your landlord about accommodation needs (e.g., flexible payment plans, accessibility modifications).
  • Connect with peer support programs, counseling, or local tenant groups for added help.
  • Utilize rental assistance programs if you're struggling with payments—ask your Housing Help Centre for options.
  • Remember you are not alone; many support networks exist to help you maintain your housing and health.
If you're facing eviction or urgent repairs, contact local tenant advocates or the LTB quickly to get help before deadlines pass.

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Frequently Asked Questions (FAQ)

  1. What should I do if my mental health makes it hard to pay rent on time?
    Speak with your landlord about a payment plan or rental assistance. Contact your local Housing Help Centre or CMHA for support. You have the right to request reasonable accommodation.
  2. Can my landlord evict me because of my mental health?
    No, eviction because of mental health is considered discrimination under the Ontario Human Rights Code. Contact the LTB or ACTO if you feel your rights are violated.
  3. Where can I get urgent help if I face eviction?
    Contact your local Housing Help Centre, reach out to CMHA Ontario for crisis housing intervention, or apply to the LTB to dispute the eviction.
  4. How do I request repairs if my living conditions harm my mental health?
    Request repairs in writing. If there's no response, file Form T6 (Tenant Application about Maintenance) with the LTB. Gather evidence (photos, emails) to support your claim.
  5. Are there resources specifically for tenants with mental health needs?
    Yes. Organizations like CMHA and ACTO provide targeted support, advocacy, and information, plus help with navigating the rental process and legal forms.

Key Takeaways

  • Ontario law protects tenants with mental health needs from discrimination and ensures the right to reasonable accommodation.
  • Multiple organizations—like CMHA, ACTO, and Housing Help Centres—offer free support, advocacy, and crisis intervention for tenants.
  • If your housing situation affects your mental health or vice-versa, know your rights and use available forms and resources to seek help.

Need Help? Resources for Tenants


  1. Residential Tenancies Act, 2006 (Ontario)
  2. Landlord and Tenant Board of Ontario
  3. Ontario Human Rights Code – Discrimination Protections
  4. Canadian Mental Health Association, Ontario – Find Help
  5. Advocacy Centre for Tenants Ontario
  6. Housing Help Centres, Ontario
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for renters everywhere.