Feeling safe in your home is essential. For renters in Ontario, it’s not just about comfort — it’s a right protected by law. If your windows or doors don’t lock properly, you may be worried about your safety or your landlord’s responsibilities. This article explains your rights, what steps you can take, and the official process for getting these vital repairs done.

Why Secure Locks Matter for Ontario Tenants

Your home must be safe and secure. The Residential Tenancies Act, 2006 requires landlords to keep rental units in a good state of repair, including the safety and security of doors and windows¹. If a lock doesn't work — on a main door, balcony, or window that opens to the outside — you have the right to have it repaired.

What Are Your Landlord’s Legal Responsibilities?

• Landlords must provide and maintain locking mechanisms that function properly on all entry doors and accessible windows.
• Locks cannot be changed or removed without both tenant and landlord agreement (except in certain emergencies).
• Repairs must be completed promptly once a problem is reported.

If you’ve just moved in or are preparing for your first days in a new place, be sure to review these points. For more, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

How to Request Repairs for Broken Locks

First, inform your landlord in writing about the issue. This creates a record of your request and starts the official timeline for repairs. Clearly describe which locks aren’t working and why it impacts your safety. Attach photos if possible.

If Your Landlord Doesn’t Respond or Delays Repairs

If the landlord does not address your written request, you can escalate by applying to the Landlord and Tenant Board (LTB) — Ontario's official tribunal for rental disputes.

• The T2: Application about Tenant Rights form is used for issues like security and safety (including locks).
  - When to use: If reasonable repair time has passed or your landlord refuses to fix the locks.
  - Where to find it: LTB Tenant Application Forms
  - How to use: Complete the T2 form, detail the issue clearly, and include evidence (copies of requests, photos, correspondence).

Health, Safety, and Emergency Concerns

Broken locks are more than an inconvenience; they can pose health and safety risks. In urgent situations, such as when you feel your security is at immediate risk or there are issues alongside other safety concerns (such as broken latches and fire hazards), treat it as an emergency repair. The Emergency Situations and Repairs: Tenant Rights and Responsibilities guide has more information on what to do in such situations.

If your landlord won’t act, you may be able to arrange the repair yourself and then seek reimbursement, but it’s critical to follow the right process. Always try written requests and official channels first.

What the Law Says and Where to Learn More

Your right to working locks is protected by the Residential Tenancies Act. For a full overview of your entitlements, visit Tenant Rights in Ontario.

For common maintenance problems, see the Common Issues Tenants Face and How to Resolve Them page.

Need to search for a safer unit? Find rental homes across Canada on Houseme.

Frequently Asked Questions

1. What should I do if my door or window lock won’t work and my landlord ignores my repair request?
   First, always send your request in writing. If there is no timely response, you can apply to the Landlord and Tenant Board using a T2 Application.
2. Can I change the locks myself if I feel unsafe?
   No, you cannot change locks without your landlord’s consent except in emergencies. If you must act urgently, notify the landlord and provide new keys as soon as possible.
3. How quickly does my landlord have to fix a broken lock?
   Ontario law requires prompt repairs. Reasonable time depends on the urgency, but locks affecting safety are typically considered urgent.
4. What evidence should I keep if I escalate my complaint?
   Keep records of written requests, emails, texts, photos of the faulty lock, and any responses from your landlord.
5. Who enforces tenant safety rights in Ontario?
   The Landlord and Tenant Board is the official body overseeing rental disputes, including safety and repair issues.

Key Takeaways for Tenants

• Ontario law gives you the right to secure locks on windows and doors in your rental home.
• Report all issues in writing, escalate properly if your landlord doesn’t fix the problem, and consider your safety first.
• Use the Landlord and Tenant Board and official forms if your requests are ignored or delayed.

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB) – Official tribunal for residential tenancy disputes
• Ontario Government: Renting and Your Rights – Key information and tenant rights
• Advocacy Centre for Tenants Ontario (ACTO) – Support for vulnerable tenants
• For a full overview, visit Tenant Rights in Ontario

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1. Residential Tenancies Act, 2006 – See Sections 20, 22, and 24
2. Landlord and Tenant Board (LTB)

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