Ontario Tenant Rights When Landlord Shows the Unit

As a tenant in Ontario, you have the right to enjoy your home in privacy and peace—even when your landlord needs to show the unit to prospective renters or buyers. The Residential Tenancies Act, 2006 sets out clear guidelines for when and how landlords can access your rental for showings. Understanding these rules will help you know what to expect and how to respond if something doesn’t feel right.

When Can a Landlord Show Your Unit in Ontario?

Landlords in Ontario are allowed to show your rental to potential new tenants or buyers, but there are specific rules governing such visits:

• Your landlord must give you at least 24 hours’ written notice before entering the unit to show it.
• Showings can only take place between 8 a.m. and 8 p.m.
• The notice must state the reason for entry, the date, and the time (or time range) the landlord will enter.
• The landlord or their agent (such as a realtor) must accompany visitors during the showing.

These rules ensure you have proper notice to prepare and maintain your right to privacy.

Your Privacy Rights: What You Can Expect

Even during showings, your right to privacy is protected by Ontario law. You do not have to leave the property during a showing, and belongings should not be disturbed. If you feel your privacy is being violated, you have options to address the issue. You can learn more about your legal protections at Tenant Rights in Ontario.

What is Considered 'Proper Notice'?

A written notice from your landlord must include:

• The specific reason for entry (e.g., to show to a new tenant or buyer)
• The date and approximate time range (between 8 a.m. and 8 p.m.)
• At least 24 hours’ advance delivery

Notice can be delivered in person, left in your mailbox or under your door, or sent by another method specified in your lease.

Exceptions: When a Landlord Might Not Need Notice

Your landlord does not require notice to enter only in urgent situations (like emergencies or suspected damage) or if you consent at the time of entry. For routine showings, the 24-hour notice always applies.

If You’re Ending Your Tenancy

Many showings happen when you’ve given notice to move out. Your landlord still must follow all notice requirements. If you’re planning to move, you may also want to review How to Properly End Your Rental Agreement as a Tenant for information about notices and moving timelines.

Disputes and Your Right to Object

If your landlord is not following proper procedures, you can:

• Politely remind them of the notice requirements
• Document any incidents or concerns
• Contact the Landlord and Tenant Board of Ontario if issues persist

The Landlord and Tenant Board is Ontario’s official tribunal for residential tenancy disputes. You can find forms, guidance, and support directly on their website.

Key Forms You Might Use as a Tenant

• Application about Tenant Rights (Form T2): Use this form if your landlord is not following entry rules and you want to file a complaint with the Landlord and Tenant Board. For example, if your landlord enters without permission or notice, a T2 lets you report the violation and seek compensation or an order to stop further violations.
  (Access Form T2 here)
• Tenant's Notice to End the Tenancy (Form N9): If you choose to move because your privacy is repeatedly violated, this is the official notice to end your tenancy.
  (Access Form N9 here)

Both forms are submitted to the Landlord and Tenant Board. You can submit them online, by mail, or in person. Make sure to include all evidence, such as written notices, as part of your application.

Other Tenant and Landlord Responsibilities

For more details on the roles and duties of both sides, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

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FAQ: Showing Units and Tenant Rights in Ontario

1. Can my landlord show my unit at any time?
   No. Your landlord must give you 24 hours’ written notice and only enter between 8 a.m. and 8 p.m., accompanied by you or a representative unless you consent otherwise.
2. Do I have to leave during the showing?
   No, you are not required to vacate the unit for a showing unless you agree to do so. Your presence is your right.
3. What if my landlord enters without notice?
   Document what happened and speak to your landlord first. If it continues, file a complaint with the Landlord and Tenant Board using Form T2.
4. Can I deny a showing if it's inconvenient?
   You cannot deny access if your landlord has given proper notice. However, you can suggest alternative times or discuss concerns with your landlord.
5. Who do I contact if I need help or want to dispute an entry?
   Contact the Landlord and Tenant Board of Ontario for support and to file complaints using the appropriate forms.

Summary: Your Rights and What to Remember

• Landlords must always provide 24 hours’ written notice for showings.
• You have the right to privacy and to remain in your unit during showings.
• If entry rules are not followed, there are clear steps and forms available to protect your rights.

Knowing these rules helps you maintain control over your living space and respond confidently to any issues with showings or entry by your landlord.

Need Help? Resources for Tenants

• Landlord and Tenant Board of Ontario – Information, forms, and dispute resolution services
• Ontario Ministry of Municipal Affairs and Housing – Phone: 1-416-585-7041
• Local legal clinics and tenant advocacy organizations
• Learn more on your rights here: Tenant Rights in Ontario

1. Residential Tenancies Act, 2006 (Ontario)
2. Landlord and Tenant Board of Ontario