Understanding how Ontario's tenancy laws protect tenants with mental health needs is crucial for safe, stable housing. Landlords must follow specific rules to accommodate and support tenants facing mental health challenges, upholding their rights under the law. This article will explain what tenants can expect, the forms to use, and where to turn for support in Ontario.

Landlords’ Legal Obligations: Human Rights and the Residential Tenancies Act

Ontario landlords must comply with both the Residential Tenancies Act, 2006 and the Ontario Human Rights Code¹. This means they cannot discriminate against tenants or applicants because of mental health disabilities. They also must accommodate mental health needs up to the point of undue hardship.

• Examples of accommodations: flexible payment plans, communication through a support person, or allowing service/support animals.
• Harassment or eviction because of mental health needs is prohibited.
• All regular health and safety standards still apply.

Residential Tenancy Tribunal and Where to Get Help

Residential tenancy disputes in Ontario are handled by the Landlord and Tenant Board (LTB). The Board enforces the Residential Tenancies Act, 2006 and can review cases involving alleged discrimination, improper evictions, or health and safety issues.

Requesting Accommodations: How to Ask Your Landlord

Tenants may request an accommodation in writing or verbally. While there is no prescribed form for this purpose, you should:

• Describe your request clearly (e.g., needing extra time to pay rent).
• Provide enough information for your landlord to understand your needs (you do not have to share a diagnosis).
• If the landlord refuses the request or you experience discrimination, consider applying to the Landlord and Tenant Board.

Relevant Official Forms for Tenants

• Tenant Application about Maintenance (Form T6): Use this form if your landlord is not maintaining the rental unit or is failing to accommodate a mental health-related need that affects your health and safety.
  Download Form T6 from the Landlord and Tenant Board.
  Example: If your landlord refuses to fix a problem that affects your mental health (like ignoring requests to fix a broken lock causing anxiety), submit Form T6.
• Tenant Application about Tenant Rights (Form T2): File this if your landlord is harassing you, or not meeting obligations related to disability accommodations.
  Access Form T2 here.
  Example: If you face unwanted inspections or retaliation after requesting disability-related changes, Form T2 is appropriate.

Maintaining a Safe and Healthy Home

All tenants—inclusive of those with mental health needs—are entitled to a safe and well-maintained living space. Landlords in Ontario must keep rental homes in good repair and meet provincial health standards. Learn more about Health and Safety Issues Every Tenant Should Know When Renting.

Rights and Responsibilities Once You Begin Your Tenancy

As a tenant, you’re responsible for paying rent, respecting neighbours, and following the rules in your lease agreement. Landlords, in turn, must respect your privacy and legal rights—including those related to your mental health. If you need to understand more about these mutual obligations, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

For a broader overview of your rights as a tenant, visit Tenant Rights in Ontario.

Finding a home that meets your needs is easier than ever—Find rental homes across Canada on Houseme and explore options that fit you or your family.

What If You Face Discrimination or Eviction?

If you believe you’ve been treated unfairly due to your mental health, you can:

• Contact the Ontario Human Rights Commission for advice
• File a T2 or T6 application at the Landlord and Tenant Board
• Reach out to a local housing help centre for support

Tenants facing urgent repairs or unsafe conditions can also find guidance through Emergency Situations and Repairs: Tenant Rights and Responsibilities.

Frequently Asked Questions

1. Can my landlord evict me because of my mental health condition?
   Your landlord cannot legally evict you for having a mental health disability. Evictions must follow the law and cannot be based on discrimination.
2. What should I do if my landlord refuses an accommodation request?
   If your landlord refuses to make reasonable accommodations, consider applying to the Landlord and Tenant Board using Form T2 (Tenant Application about Tenant Rights) and contact the Ontario Human Rights Commission for advice.
3. Do I have to provide medical details to get an accommodation?
   No, you only need to give enough information for your landlord to understand your needs. You do not need to share your diagnosis or detailed medical information.
4. What rights do I have regarding health and safety due to mental health concerns?
   You have the right to a safe, well-maintained home. If maintenance issues affect your well-being, your landlord must address them. Use Form T6 if repairs are not made.
5. Where can I get legal help if I face discrimination?
   Legal clinics, housing help centres, and the Ontario Human Rights Commission can all offer support and guidance.

Key Takeaways for Ontario Tenants

• Landlords must accommodate mental health needs under Ontario law.
• You have the right to request accommodations and to live free from discrimination.
• Use LTB forms T2 or T6 if your rights are not respected, and know support is available.

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB): resources, forms, and help with tenancy issues
• Ontario Human Rights Commission: information and support about discrimination and accommodation
• Community Legal Education Ontario (CLEO): plain-language legal help and tenant guides
• Local legal clinics: free advice and support for low-income tenants
• Tenant Rights in Ontario: overview of rights and laws for Ontario renters

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1. Residential Tenancies Act, 2006 (Ontario)
2. Ontario Human Rights Code

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