Landlord Refusing Repairs: Tenant Solutions in Northwest Territories

If your landlord in the Northwest Territories isn’t making needed repairs, you’re not alone. Under territorial law, landlords are required to keep rental homes in good repair and meet all health and safety standards. This article explains your rights, steps you can take if your landlord won’t act, and how to get help from the authorities—all in plain language.

Your Right to a Safe and Repaired Rental in Northwest Territories

Landlords in the Northwest Territories must keep rental units in a good state of repair, fit for habitation, and compliant with health regulations. This means fixing things like broken heating, leaking plumbing, or unsafe wiring.

• Landlords must make repairs promptly, especially for issues that affect your health or safety.
• Tenants must notify their landlord about the problem as soon as possible, preferably in writing.

The Maintenance and Repairs Guide from the Government of the Northwest Territories outlines common issues and your rights as a tenant. The main legislation is the Residential Tenancies Act (Northwest Territories)¹.

Common Repair Issues and What They Mean for You

Some repairs are more urgent than others. Here’s a quick summary:

• Emergency repairs: Issues like broken heat or running water, dangerous electrical faults, or major leaks that make the home unsafe or uninhabitable should be fixed immediately.
• Routine repairs: Problems like minor plumbing leaks, appliance breakdowns, or cosmetic damage should still be addressed, but are less urgent.

For more details on repair duties, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

What Should You Do First?

Start by notifying your landlord in writing about the repair needed. Describe the issue clearly, add photos if possible, and keep a copy for your records. If it’s an emergency (e.g., no heat in winter), mark your message as urgent.

When Landlords Don’t Act: Step-by-Step Solutions

If your landlord ignores your request or refuses to make the repairs, here’s what to do next:

• Document all communication (emails, texts, written notices)
• Take clear photos or videos of the repair problem
• Keep records of your requests and any responses

Apply to the Office of the Rentals Officer

If the landlord still does not address the problem, tenants can apply for help from the Office of the Rentals Officer. This independent body handles disputes between landlords and tenants in the Northwest Territories.

Which forms do you use, and when?

• Form 1A – Application to the Rentals Officer: Use this if you want an official order requiring the landlord to make repairs. Download it from the official website.
• Form 16 – Notice to Enter: If the landlord argues they couldn’t access the unit, you may need to address “right of entry” issues. See Form 16 for reference.

To submit your application:

1. Complete Form 1A fully, describing the repair and past communication.
2. Attach evidence (photos, copies of written repair requests).
3. Deliver the form to the Office of the Rentals Officer by email, fax, mail, or in person.

The Rentals Officer will review your complaint and may hold a hearing. If the officer finds in your favour, they can order the landlord to make the repairs and, in some cases, award compensation if you suffered a loss.

Urgent Health and Safety Repairs

If a repair impacts your health or safety (like no heat in winter or serious water leaks), you may wish to review health regulations and keep detailed records. For broader safety concerns, read Health and Safety Issues Every Tenant Should Know When Renting.

If the matter is dire (e.g., fire hazard), notify local health or building authorities immediately. They may intervene directly, especially in cases of urgent health and safety violations.

What Happens After You File?

The Rentals Officer may schedule a hearing where both parties can explain their side. The Rentals Officer’s decision is legally binding. If the landlord still refuses to comply, further enforcement options are available through court procedures under the Residential Tenancies Act.

Remember, tenants should never withhold rent just because repairs aren’t done. This could put you at risk of eviction. Follow the legal steps instead.

For more about your rights in the territory, see Tenant Rights and Landlord Rights in Northwest Territories. To browse affordable homes and reliable landlords, Find rental homes across Canada on Houseme.

Frequently Asked Questions About Repairs in Northwest Territories

1. What should I do if my landlord won’t fix something?
   Start by notifying them in writing. If there’s no response, gather evidence and complete Form 1A to the Rentals Officer.
2. Can I pay for the repair and deduct it from my rent?
   No, you cannot automatically deduct repair costs from your rent unless you have explicit approval from the Rentals Officer or a legal order. Always follow the official process.
3. How long must a landlord take to begin repairs?
   Urgent repairs should be started as soon as possible. Routine repairs must be done within a reasonable time, depending on the issue. Delays without good reason may be grounds for a formal complaint.
4. Can I be evicted for reporting my landlord to the Rentals Officer?
   No, tenants have the right to seek repairs or complain to the Rentals Officer without retaliation. Any attempt by the landlord to evict you for exercising your rights could be challenged.
5. Where can I find the official application forms?
   The Government of the Northwest Territories provides all rental forms, including Form 1A, on their official forms page.

Key Takeaways for Tenants

• Always document repair requests in writing and keep copies.
• Use Form 1A to apply to the Rentals Officer if your landlord doesn’t act.
• Don’t withhold rent—follow official complaint processes for best protection.

If you’re ever unsure, review the legislation or reach out to tenant support resources.

Need Help? Resources for Tenants

• Office of the Rentals Officer, Northwest Territories (main dispute resolution body)
• Rental Application Forms – Government of the NWT
• Toll-free information line: 1-800-661-0757
• Territorial Legislation: Residential Tenancies Act (Northwest Territories)
• Learn more about Tenant Rights and Landlord Rights in Northwest Territories

---

1. Residential Tenancies Act (Northwest Territories)
2. Office of the Rentals Officer, Government of Northwest Territories

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy