Top 50 Questions: Utilities & Services for Tenants in Newfoundland and Labrador

Utilities & Services Newfoundland and Labrador published June 26, 2025 Flag of Newfoundland and Labrador
Who is responsible for paying for utilities in a rental unit?
It depends on your written lease; check if utilities are included or if you're expected to pay separately.
What utilities must a landlord provide by law?
Landlords must provide the basic services agreed in your lease and ensure the rental meets health and safety standards.
Can a landlord cut off utilities if I’m late with rent?
No, landlords cannot cut off heat, water, or electricity to force payment; it's illegal under the Residential Tenancies Act.
What should I do if utility services stop working?
Contact your landlord to fix the problem; if unresolved, you can apply to the Residential Tenancies Section for help.
Who pays for power or heating oil if not stated in my lease?
If your lease doesn’t specify, the landlord is generally responsible, but always clarify in writing.
Can a landlord change who pays for utilities during my lease?
No, they can’t change this without your agreement until your lease ends or is renewed.
What if my landlord fails to provide heat in winter?
Notify your landlord in writing. If not fixed, you can file an application with the Residential Tenancies Section.
Can my landlord enter to read meters?
Only with proper notice (minimum 24 hours) or as agreed in your lease.
What if my landlord shuts off water or electricity as a penalty?
This is not allowed. Report to the Residential Tenancies Section for enforcement.
Do landlords have to pay for garbage collection?
Landlords are responsible unless your lease clearly says you must pay for it.
Am I allowed to set up my own internet or TV services?
Yes, as long as you don’t damage the property and follow your landlord’s reasonable rules.
Who pays for repairs to broken heating or water systems?
The landlord is responsible for repairs unless you caused the damage.
Can a landlord charge extra for utilities if usage increases?
Only if your lease allows for such a charge or usage cap.
What happens if my landlord includes internet in rent but cancels it?
You can request they restore it or seek a rent reduction via the tenancy board.
Can the landlord ask for a utility deposit?
Only utility companies may ask; landlords are limited to a security deposit (max three-quarters of one month’s rent).
Are landlords required to supply hot water?
Yes, hot water must be supplied if the unit is equipped for it.
What if I receive a utility bill for a former tenant?
Contact the utility company and your landlord right away; you shouldn’t have to pay for a previous tenant’s usage.
Can my landlord switch utility providers during my tenancy?
Only if it doesn't affect your service or costs, and ideally with your agreement.
How do I prove what utilities are included in my rent?
Check your written lease or any written agreements with your landlord.
Do I have a right to air conditioning or cable TV?
Only if your lease includes these services; they are not required by law.
What can I do if my landlord won’t respond to urgent utility issues?
File a complaint with the Residential Tenancies Section for assistance.
Can a landlord limit my use of utilities?
They may set reasonable limits if stated in your lease, but cannot reduce essential services below legal standards.
Are there rules for the minimum temperature in the winter?
Local by-laws may set standards, and landlords must comply so the home is safe and livable.
Who pays for appliance repairs?
If appliances are provided by the landlord, they must repair them unless you caused the damage.
Can I install my own washer or dishwasher?
Only with landlord approval; unauthorized installations may mean you pay for damages or removal.
What is the process to file a utilities-related complaint?
Submit an application to the Residential Tenancies Section and request a hearing.
What form do I use to make a claim against my landlord for utilities?
Use the "Application for Dispute Resolution" form (RT B) from the Residential Tenancies Section for utility issues. View Form.
Is there a deadline to apply for utilities disputes?
Apply as soon as possible after the issue occurs to avoid delays in resolving your case.
Can my landlord enter my unit to check on utility use?
Only with at least 24 hours’ notice and a valid reason, unless there’s an emergency.
My landlord increased my rent due to higher utility costs. Is that allowed?
No, unless your lease specifically allows increases based on utility costs.
What if I’m being charged for shared meters?
Landlords should fairly divide costs or include utilities in the rent; disputes can go to the tenancy board.
Can I deduct utility costs from my rent if the landlord fails to pay?
Don’t deduct on your own—apply to the Residential Tenancies Section for legal permission first.
If my landlord pays utilities, can they set limits on usage?
Only if your lease sets clear, reasonable limits; services cannot be restricted below acceptable living standards.
Are smoke detectors or fire alarms considered a utility?
No, but landlords must provide and maintain them for safety.
If the water or power is off for repairs, is compensation required?
You may be entitled to a rent reduction if the outage is long or serious; apply to the Residential Tenancies Section.
Who is responsible for clearing snow on walkways?
The landlord, unless your lease says you handle snow removal.
Can a landlord install sub-meters during my tenancy?
Only with your consent or when your lease is renewed; they cannot force extra costs during your current lease.
What can I do if my rental is unsafe due to lack of utilities?
Notify your landlord and, if urgent, apply to the Residential Tenancies Section or local authorities.
I need special equipment (e.g. medical). Who pays for extra electricity?
Tenants must pay unless your lease or landlord agrees to cover it.
If I’m away, do I still pay for all utilities?
Yes, you’re responsible as per your lease, even when not living there.
Can I be evicted for not paying utility bills?
Yes, if paying utilities is your responsibility under the lease and you do not pay them.
What do I do if the utility company threatens to disconnect my service?
Notify your landlord if they're responsible, or pay if it’s your bill; seek help from the tenancy board if you face loss of essential services.
Are utility costs regulated by law?
Most utilities are privately billed; landlords and tenants must follow lease terms for payment responsibility.
What is the contact for the Residential Tenancies Section?
Visit the Residential Tenancies Section website or call 1-877-829-2608.
What law covers utilities for tenants in Newfoundland and Labrador?
The Residential Tenancies Act governs utilities in all residential rentals.
Can the landlord set up only one meter for the whole building?
Yes, but then they must pay the bill or fairly divide charges; disputes are handled by the Residential Tenancies Section.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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