Newfoundland Tenant Rights: Utilities & Services Guide

Managing utility bills and essential services is a key concern for many Newfoundland and Labrador renters. Understanding who pays for electricity, heat, water, and how landlord or tenant responsibilities are defined by law will help you feel secure in your rental. This guide explains those rights and obligations under the province's current legislation.

Who Is Responsible for Utilities?

In Newfoundland and Labrador, responsibility for utilities (like electricity, water, heat, oil, and internet) depends on your rental agreement. If utilities are included in your rent, this should be stated clearly in your lease. If the lease does not specify, the law may presume certain obligations fall to the landlord—especially for essential services like heat and water.

• Landlords must: Supply and maintain essential services (like running water and heat) unless your written agreement clearly says you, the tenant, will provide them.
• Tenants must: Pay for any utilities if your lease states you're responsible. Always confirm what you are and aren't paying for before signing.

For a full list of tenant and landlord rights in the province, see Tenant Rights and Landlord Rights in Newfoundland and Labrador.

Essential Services: What Landlords Must Provide

By law, a landlord cannot cut off or deliberately interfere with essential services, which include:

• Heating (especially during cold months)
• Hot and cold running water
• Electricity
• Fuel (for heating systems)
• Other vital utilities necessary to live safely in the rental unit

If you notice unsafe conditions—such as loss of heat in winter or unsafe electrical wiring—learn more in Health and Safety Issues Every Tenant Should Know When Renting.

Temporary Interruptions

Short-term disruptions for maintenance or repairs are sometimes allowed, but your landlord should give you notice and make reasonable efforts to restore service as quickly as possible.

Utilities in Your Lease Agreement

Every rental agreement should explain which utility bills are your responsibility. If you are unsure, ask your landlord before signing. After moving in, keep records of your payments and any communication about utilities.

For practical tips after your lease starts, visit What Tenants Need to Know After Signing the Rental Agreement.

If Utilities Are Cut Off: What To Do

If your landlord fails to provide an essential service, or disconnects it as a form of eviction or punishment, this is against the law. You have the right to file a complaint and may ask the Residential Tenancies Office for help.

Filing a Complaint or Application

To address issues regarding essential services, use the official government form:

• Form: Application for Dispute Resolution (Dispute Resolution Application)
  Use this form to make an official complaint against your landlord for failure to provide utilities or essential services. For example, if the heating goes out in January and not fixed, submit this form to the Residential Tenancies Office.

Where to Get Help

The Residential Tenancies Office is the official body managing rentals and disputes in Newfoundland and Labrador. They handle complaints about utilities, repairs, or other rental disagreements.

What the Law Says

The Residential Tenancies Act, 2018 is the law protecting tenants' rights, including the right to essential services and clear lease terms.¹

Tips for Managing Utilities in Your Rental

• Clarify utility responsibilities with your landlord before signing the lease
• Keep written records of paid bills and any problems reported
• Contact the Residential Tenancies Office if essential services are lost and your landlord does not respond promptly

If you’re looking for new rental options with utilities included or want to compare amenities, Find rental homes across Canada on Houseme.

1. Who pays for heat and electricity in Newfoundland and Labrador rentals?
   It depends on your rental agreement. If your lease states that these utilities are included, your landlord is responsible. If it says you pay, then you are responsible for arranging and paying the bills yourself.
2. Can my landlord turn off water or heat in my rental?
   No. Landlords are not allowed to deliberately interrupt or disconnect essential services such as heat and water, except for temporary maintenance with advance notice.
3. What can I do if my landlord won't fix a vital utility problem?
   You can first notify your landlord in writing. If the issue is not resolved quickly, file an Application for Dispute Resolution with the Residential Tenancies Office.
4. Are there specific forms to use when reporting utility disputes?
   Yes, use the "Dispute Resolution Application" form to bring disputes—including loss of utilities—to the Residential Tenancies Office.
5. Where can I review my full rights as a tenant in Newfoundland and Labrador?
   See Newfoundland and Labrador’s official legislation and helpful guides at Tenant Rights and Landlord Rights in Newfoundland and Labrador.

1. How do I file a complaint if my landlord cuts off my utilities?
   Download the Dispute Resolution Application form, fill it out with all details, and submit it to the Residential Tenancies Office. Attach evidence like emails or photos, and keep a copy for your records.
2. How can I confirm if utilities are included in my rent?
   Review your signed lease agreement. If anything is unclear, ask your landlord for clarification and get their response in writing before you move in.
3. How do I prove a utilities issue to the tribunal?
   Collect documentation: take photos of problems (like no heat), keep copies of utility bills, and maintain a record of written communication with your landlord before filing your complaint.

Key Takeaways for Tenants

• Always confirm and understand who pays for each utility before you sign your rental agreement
• Landlords cannot disconnect essential services; tenants can file a complaint if this happens
• The Residential Tenancies Office provides forms and handles disputes over utilities and other rental concerns

Need Help? Resources for Tenants

• Residential Tenancies Office, Government of Newfoundland and Labrador – Official complaints, dispute forms, and tenant support
• Tenant and Landlord Guides – Newfoundland and Labrador Government
• Tenant Rights and Landlord Rights in Newfoundland and Labrador

---

1. Read the Residential Tenancies Act, 2018 (Newfoundland and Labrador) for the full legislation on utilities, landlord obligations, and dispute resolution.
2. Residential Tenancies Office forms: Official Tenant Forms and Applications

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy