Are landlords required to provide heat and hot water in rental units?

Yes. In Newfoundland and Labrador, landlords must provide heat (usually October–April) and hot and cold water as part of basic rental standards, unless your lease clearly says you are responsible.

Can my landlord charge me extra for utilities?

Your landlord can only charge you for utilities if your rental agreement clearly states which ones are your responsibility. Without this, those costs are typically included in the rent.

What should I do if the power or water is cut off?

Notify your landlord immediately in writing. If the landlord is responsible and does not fix the issue promptly, you can file a complaint with the RTO using Form RTDR-01.

Do I need to set up my own utility accounts?

If your lease says you are responsible (e.g., for electricity or internet), arrange accounts before moving in to prevent service gaps.

Where can I get official help with a utility dispute?

File an application with the Residential Tenancies Office or contact a tenant support service for advice.

Newfoundland and Labrador Tenant FAQ: Utilities & Services

Utilities & Services Newfoundland and Labrador published July 01, 2025

Understanding utilities and essential services is an important part of renting in Newfoundland and Labrador. Whether you’re just moving in or navigating issues with heat, electricity, or internet, knowing your rights and responsibilities helps ensure a safe, comfortable home. This guide answers common questions for tenants in Newfoundland and Labrador and highlights key steps if you face problems with your utilities or services.

Who is Responsible for Paying Utilities?

Responsibility for utilities (such as electricity, heat, and water) depends on your rental agreement. Carefully review your lease to see which utilities are included in your rent, and which ones you must pay directly to service providers. In Newfoundland and Labrador, many landlords include heat and water in the rent, but electricity and internet are often the tenant’s responsibility.

If your lease is silent about utilities: By default, the landlord must provide basic services necessary for habitation, such as heat and water.
If utilities are included in rent: Your landlord must ensure services are maintained, except during necessary repairs or emergencies.
If you pay for utilities separately: Set up accounts promptly so there’s no interruption when you move in.

Reviewing your lease and communicating with your landlord before moving can prevent misunderstandings. For actionable moving tips, see Essential Tips for Tenants When Moving Into a New Rental Home.

What Services Must a Landlord Provide?

By law, landlords must ensure the rental property meets basic health and safety standards. This includes:

Maintaining proper heating (October 15 – April 15, at least 20°C in living rooms/bedrooms)
Supplying hot and cold water
Ensuring electrical systems work safely
Addressing urgent repairs that affect vital services

If required utility services stop working due to the landlord’s actions or neglect, you may have grounds to file a complaint. For information on maintenance obligations, visit Health and Safety Issues Every Tenant Should Know When Renting.

What Forms and Procedures Are Used for Utility or Services Complaints?

If you encounter issues with essential utilities and cannot resolve them directly with your landlord, you can apply to the Residential Tenancies Office (RTO) of Newfoundland and Labrador.^[1]

Form Name: Application for Dispute Resolution (Form RTDR-01)
When to Use: If your landlord fails to provide agreed-upon or legally required utilities/services.
How to Use: Complete the RTDR-01 Application for Dispute Resolution from the government website. Attach supporting evidence (lease agreement, communication records).

Example: If heat is not provided as required in winter and the landlord does not respond after written notice, submit Form RTDR-01 to request an urgent order from the RTO.

Official Legislation and Tribunal Information

The Residential Tenancies Office enforces the Residential Tenancies Act, 2018.^[2] This law sets out landlord and tenant responsibilities for utilities, repairs, and services.

What If My Landlord Shuts Off Utilities or Services?

Landlords cannot legally cut off essential utilities while you are living in the rental unit, even if rent is late. Unlawful shutoffs may be considered an attempt to evict you without proper notice. If this occurs, file a complaint immediately with the Residential Tenancies Office.

Where Can I Learn More About Tenant Rights in Newfoundland and Labrador?

To explore provincial protections, visit Tenant Rights and Landlord Rights in Newfoundland and Labrador.

Finding a New Place or Planning a Move?

If you’re searching for your next home, Affordable homes for rent in Canada are just a few clicks away.

Frequently Asked Questions About Utilities & Services

Are landlords required to provide heat and hot water in rental units?
Yes. In Newfoundland and Labrador, landlords must provide heat (usually October–April) and hot and cold water as part of basic rental standards, unless your lease clearly says you are responsible.
Can my landlord charge me extra for utilities?
Your landlord can only charge you for utilities if your rental agreement clearly states which ones are your responsibility. Without this, those costs are typically included in the rent.
What should I do if the power or water is cut off?
Notify your landlord immediately in writing. If the landlord is responsible and does not fix the issue promptly, you can file a complaint with the RTO using Form RTDR-01.
Do I need to set up my own utility accounts?
If your lease says you are responsible (e.g., for electricity or internet), arrange accounts before moving in to prevent service gaps.
Where can I get official help with a utility dispute?
File an application with the Residential Tenancies Office or contact a tenant support service for advice.

How To Handle Utilities Problems in Your Rental

How do I report a utility outage or problem with heat?
Contact your landlord in writing to describe the problem. If there is no response within a reasonable time, collect records and file Form RTDR-01 with the RTO.
How do I apply for a dispute resolution about utilities?
Download and fill out Form RTDR-01. Include copies of your lease and evidence. Submit to the RTO by email, mail, or in person.
How can I check if utilities are included in my rent?
Review your lease agreement. Ask your landlord for clarification before signing, and keep records of any agreements.
How do I prevent problems with my utility accounts?
When moving in, confirm with your landlord which utilities are included, and set up accounts for any not covered.

Key Takeaways for Tenants

Clarify responsibility for utilities by reviewing your lease and asking questions before signing.
Use official forms—such as RTDR-01—to resolve disputes quickly and protect your rights.
Landlords cannot lawfully cut off essential services during your tenancy; you are protected under the Residential Tenancies Act, 2018.

Need Help? Resources for Tenants

Residential Tenancies Office (RTO) Newfoundland and Labrador – forms, guides, and complaint resolution
Newfoundland and Labrador Housing Corporation – tenant resources and housing support
Public Utilities Board – information on regulated utility services and consumer complaints
Tenant Rights and Landlord Rights in Newfoundland and Labrador – overview of tenant protections and landlord obligations