What should I do if my landlord ignores my repair request?

If your landlord does not respond to your written request for repairs, fill out and send Form 6 (Request for Repairs). If the issue continues, file Form 12 with the Residential Tenancies Office for a formal order.

Are tenants responsible for appliance repairs?

If the appliance is included in your lease, landlords usually handle repairs unless the damage was caused by a tenant's misuse.

What qualifies as an emergency repair?

Urgent repairs include loss of heat in winter, major plumbing leaks, broken locks, or other issues that impact safety or make the unit unlivable. Contact your landlord immediately; if unresolved, reach out to Service NL.

When can a tenant withhold rent over repairs?

Tenants cannot legally withhold rent. Instead, follow the official complaint and application process described above.

How do I prove a repair issue if there's a dispute?

Document everything: take photos, keep written communication, and submit official forms as needed. Written proof will help if the dispute reaches the Residential Tenancies Office.

Maintenance and Repairs Guide for Tenants in Newfoundland and Labrador

Maintenance & Repairs Newfoundland and Labrador published July 01, 2025

Understanding maintenance and repairs in Newfoundland and Labrador rentals is essential for new tenants. A well-maintained home means better safety, health, and peace of mind. This guide explains who handles repairs, what to expect under the Residential Tenancies Act (Newfoundland and Labrador)^[1], and what to do when issues arise.

Who Is Responsible for Maintenance and Repairs?

Both landlords and tenants have clear responsibilities under the law. Generally:

Landlords must keep the rental property in a good state of repair and comply with health, safety, and housing standards.
Tenants are responsible for keeping the premises clean and reporting needed repairs promptly.

For an overview of rights and duties, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Common Examples of Landlord Responsibilities

Fixing broken heating systems
Addressing structural issues, such as roof or plumbing leaks
Dealing with pest infestations
Ensuring appliances provided in the lease are functional

Tenants are typically responsible for minor upkeep, like changing light bulbs or smoke alarm batteries. However, report major or dangerous repairs immediately.

How to Request Repairs in Newfoundland and Labrador

When something breaks or becomes unsafe, here's what to do:

Notify your landlord in writing (email or letter), describing the issue and asking for timely repairs.
Keep copies of all communications for your records.
If the repair is urgent and your landlord doesn't respond quickly, you may use official complaint processes (see steps below).

If a necessary repair affects health or safety, address the issue as soon as possible and keep written proof of all steps taken.

Learn more about common issues tenants face in Common Issues Tenants Face and How to Resolve Them.

Health and Safety Repairs

Some repairs are directly related to health and safety, such as broken locks or unsafe electrical wiring. In these cases, landlords must act without delay. If repairs aren't done, tenants can contact Service NL for inspection. For more, see Health and Safety Issues Every Tenant Should Know When Renting.

Dealing With Emergencies and Major Repairs

In serious situations—like flooding, no heat in winter, or other urgent issues—landlords are expected to respond promptly. If your landlord cannot be reached, consult the Residential Tenancies Office of Newfoundland and Labrador^[2] or call Service NL for advice.

Relevant Forms for Repairs and Disputes

Notice/Request for Repairs/Service (Form 6)
Use this form to officially request repairs from your landlord. For example, if your refrigerator breaks and calls/emails don't result in repair, submit Form 6.
Official Form 6 (PDF)
Application for Order (Form 12)
If your landlord does not make required repairs in a reasonable time after notice, complete Form 12 to apply for an order through the Residential Tenancies Office.
Official Form 12 (PDF)

When to Use:
- Form 6: After written or verbal requests are ignored or not addressed quickly.
- Form 12: When unresolved repair requests affect your living conditions or safety.

Tips for New Tenants

Perform a detailed inspection when moving in. Document existing issues and take photos as needed. See Guide to the Initial Rental Property Inspection for Tenants.
Understand your lease agreement regarding repair obligations.
Keep copies of all correspondence, forms, and receipts.
If the issue is impacting your health or regular use of the property, don't delay—take action using the official channels.
Review your regional legal summary for details on duties. Find more in Tenant Rights and Landlord Rights in Newfoundland and Labrador.

If you're searching for a new rental, Find rental homes across Canada on Houseme for convenient, up-to-date listings.

FAQ: Maintenance and Repairs in Newfoundland and Labrador Rentals

What should I do if my landlord ignores my repair request?
If your landlord does not respond to your written request for repairs, fill out and send Form 6 (Request for Repairs). If the issue continues, file Form 12 with the Residential Tenancies Office for a formal order.
Are tenants responsible for appliance repairs?
If the appliance is included in your lease, landlords usually handle repairs unless the damage was caused by a tenant's misuse.
What qualifies as an emergency repair?
Urgent repairs include loss of heat in winter, major plumbing leaks, broken locks, or other issues that impact safety or make the unit unlivable. Contact your landlord immediately; if unresolved, reach out to Service NL.
When can a tenant withhold rent over repairs?
Tenants cannot legally withhold rent. Instead, follow the official complaint and application process described above.
How do I prove a repair issue if there's a dispute?
Document everything: take photos, keep written communication, and submit official forms as needed. Written proof will help if the dispute reaches the Residential Tenancies Office.

How To: Request Repairs or File a Complaint

How do I submit a repair request officially?
Complete Form 6, attach any supporting evidence (e.g., photos or notes), and deliver it to your landlord. Always keep a copy.
How can I escalate a repair issue if my landlord does not act?
Submit Form 12 (Application for Order) to the Residential Tenancies Office, including all evidence and prior communications.
How do I contact the Residential Tenancies Office?
Visit the official website for contact numbers and office locations or submit forms by mail or email as indicated on their site.

Key Takeaways

Know your rights and obligations regarding repairs—landlords must keep rentals safe and in good repair.
Always make repair requests in writing and use official forms when needed.
For unresolved or urgent repair issues, contact the Residential Tenancies Office for help.

Need Help? Resources for Tenants

Residential Tenancies Office of Newfoundland and Labrador: Official dispute resolution, forms, and process guides.
Contact Consumer Affairs Division – Tenant Info for advice.
For health or safety code issues, contact Service NL.