What should I do if my landlord ignores my maintenance request?

First, put your request in writing and allow your landlord a reasonable time to reply. If nothing happens, consider filing an application with the Residential Tenancies Section for a binding order.

Is my landlord responsible for emergency repairs?

Yes. Landlords must address urgent repairs that affect safety or health without delay. You can escalate emergency issues quickly through the tribunal using the appropriate form.

Can I withhold rent if repairs aren't done?

You should not withhold rent, as this could put you at risk of eviction. Instead, document the issue and use the legal process for repairs.

How do I document a repair issue?

Take clear photos of the problem, keep copies of all emails or texts, and create a written timeline. This evidence will support your case if you need to escalate.

Who pays for regular maintenance versus repairs?

Landlords are generally responsible for major repairs and maintaining the property’s standards, while tenants handle small upkeep tasks spelled out in the lease.

Legal Help for Maintenance Disputes: Newfoundland & Labrador

Maintenance & Repairs Newfoundland and Labrador published July 01, 2025

As a tenant in Newfoundland and Labrador, you have the right to expect your rental home to be maintained in a safe and livable condition. Sometimes, disputes arise with landlords over repairs, routine maintenance, or urgent fixes. Knowing how to get legal support can make all the difference in resolving these issues quickly and fairly.

Tenant and Landlord Responsibilities for Repairs

Both tenants and landlords in Newfoundland and Labrador have legal obligations concerning maintenance and repairs. Landlords must ensure the rental property meets health, safety, and housing standards, while tenants are responsible for reporting problems and not causing damage.

Landlords must act on repair requests in a timely manner, especially when health or safety is affected.
Tenants should communicate repair needs as soon as possible, preferably in writing. Keep copies of all communications.
Some routine minor repairs (like changing light bulbs or smoke detector batteries) may be the tenant’s responsibility. Always check your lease agreement.

For more details on each party's responsibilities, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Common Types of Maintenance Disputes

Unrepaired leaks, broken heating, or electrical problems
Unaddressed health and safety hazards
Disagreements about who should pay for certain repairs

Learn more about Health and Safety Issues Every Tenant Should Know When Renting to understand what situations can be escalated for legal support.

Getting Legal Support: Steps for Tenants

If your landlord does not respond to reasonable requests for repairs, Newfoundland and Labrador’s rental laws provide a clear process for getting help:

Document the issue: Take photos, keep a record of communications, and note how the problem impacts your living conditions.
Submit a request in writing: Clearly outline the repair needed, the date you first reported it, and how it affects your tenancy.
Give reasonable time: Allow your landlord a reasonable period to fix the issue. For urgent matters (like loss of heat in winter), act quickly.
File a formal application if not resolved: If the problem continues, you can apply to the provincial tribunal to resolve the dispute.

The Residential Tenancies Section (Provincial Tribunal)

Maintenance and repair disputes in Newfoundland and Labrador are handled by the Residential Tenancies Section. This government office has the authority to enforce tenancy laws, resolve disputes, and issue legally binding orders.

Filing a Complaint: Forms and Process

If discussions with your landlord do not work, you may file a dispute by submitting an application to the Residential Tenancies Section.

Form 12: Application for Dispute Resolution

When to use: File this form when your landlord has failed to complete needed maintenance or repairs and informal attempts have not worked.

Example: Maria has reported her broken heater multiple times, and there’s been no fix for two weeks during winter. She fills out Form 12: Application for Dispute Resolution (PDF) to request an order for her landlord to repair the heater.

How to submit: Complete the form, include all documentation (letters, photos), and submit to your nearest Service NL office.^[1]

Relevant Legislation

Tenant-landlord repair disputes in Newfoundland and Labrador are governed by the Residential Tenancies Act, 2018. This law outlines both your rights to a well-maintained home and the dispute resolution process.^[2]

Know Your Broader Rights

Understanding maintenance standards is part of your overall rights as a tenant. For more details, visit Tenant Rights and Landlord Rights in Newfoundland and Labrador.

What Can Happen After a Complaint?

Once you file a dispute, a hearing will be scheduled. Both you and your landlord can present evidence. The tribunal can order repairs, compensation, or both. Orders from the Residential Tenancies Section are legally enforceable.

Tip: Always keep records of your requests for repairs and all tribunal applications. Good documentation is key to resolving disputes in your favour!

Other Resources for Finding or Changing Your Rental

If you're facing persistent repair issues and are considering moving to a new home, you can Find rental homes across Canada on Houseme.

FAQ: Maintenance & Legal Support in Newfoundland and Labrador

What should I do if my landlord ignores my maintenance request?
First, put your request in writing and allow your landlord a reasonable time to reply. If nothing happens, consider filing an application with the Residential Tenancies Section for a binding order.
Is my landlord responsible for emergency repairs?
Yes. Landlords must address urgent repairs that affect safety or health without delay. You can escalate emergency issues quickly through the tribunal using the appropriate form.
Can I withhold rent if repairs aren't done?
You should not withhold rent, as this could put you at risk of eviction. Instead, document the issue and use the legal process for repairs.
How do I document a repair issue?
Take clear photos of the problem, keep copies of all emails or texts, and create a written timeline. This evidence will support your case if you need to escalate.
Who pays for regular maintenance versus repairs?
Landlords are generally responsible for major repairs and maintaining the property’s standards, while tenants handle small upkeep tasks spelled out in the lease.

How To: Resolve a Maintenance Dispute in Newfoundland and Labrador

How do I request repairs from my landlord?
Notify your landlord in writing, clearly stating what needs fixing and why it’s urgent or important.
How do I apply to the tribunal if problems continue?
Complete Form 12, attach all supporting evidence, and file it with the Residential Tenancies Section.
What should I expect at the tribunal hearing?
Be ready to explain your situation, present documents and photos, and answer questions. Both parties may be asked to provide further evidence.
How do I follow up after a decision?
If the tribunal orders repairs, give your landlord the set time to comply. If repairs are still not made, you may need to return for enforcement help.

Key Takeaways

Tenants in Newfoundland and Labrador are protected under the Residential Tenancies Act, 2018, which ensures maintenance obligations from landlords.
Use written communication and official forms to pursue repairs that are not addressed informally.
For ongoing issues, the Residential Tenancies Section provides a clear legal path to resolve disputes and enforce tenant rights.

Need Help? Resources for Tenants

Residential Tenancies Section - Government of Newfoundland and Labrador (Information, forms, contact options)
Service NL: Phone 709-729-2600 or email residential.tenancies@gov.nl.ca
Local legal aid clinics: Can help you prepare documents or represent you at hearings
Tenant Rights and Landlord Rights in Newfoundland and Labrador

Government of Newfoundland and Labrador, Service NL, Residential Tenancies Forms: Official Forms
Residential Tenancies Act, 2018: Read the current law