Does my landlord have to do repairs right away?

Landlords are required to address repairs within a reasonable timeframe. Emergency repairs, such as heat loss or major leaks, must be handled much faster than non-urgent issues. If repairs are unreasonably delayed or ignored, tenants can submit an application to the Residential Tenancies Office.

Can I withhold rent if repairs aren't made?

No, tenants in Newfoundland and Labrador cannot withhold rent due to repairs not being done. Instead, tenants should use the official complaint process through the Residential Tenancies Office.

What form do I use to request a repair order from the RTO?

Tenants should complete the Application for Orders (Form A) and submit it to the Residential Tenancies Office along with supporting evidence if their landlord has not responded to repair requests.

Common Maintenance & Repair Mistakes for Tenants in NL

Maintenance & Repairs Newfoundland and Labrador published July 01, 2025

Maintenance and repairs are common sources of stress for tenants in Newfoundland and Labrador. Understanding your rights and responsibilities—and knowing how to avoid common mistakes—can help you preserve your home, protect your deposit, and keep a positive relationship with your landlord.

Understanding Maintenance Responsibilities

In Newfoundland and Labrador, both landlords and tenants have legal duties regarding maintenance and repairs. The Residential Tenancies Act sets out these obligations. Landlords must keep the property in good repair and comply with health, safety, and housing standards. Tenants must keep the rental unit reasonably clean and report damage promptly.

Key Common Mistakes Tenants Make

Not reporting repairs promptly: Waiting too long to tell your landlord about a problem can make it worse and sometimes leave you responsible for the damage.
Doing unauthorized repairs: Tenants cannot perform major repairs without landlord approval. Unauthorized work can mean you pay for the repair twice—or worse.
Not understanding your responsibilities: For example, tenants are typically expected to replace lightbulbs and keep the unit clean, but are not required to fix plumbing or heating issues themselves.
Failing to document the problem: Documenting issues with photos and written notices helps protect you in case of disputes.

Routine vs. Emergency Repairs

It's important to distinguish between routine and emergency repairs. Routine repairs cover everyday wear and tear, like leaky faucets or broken door handles. Emergency repairs are those needed for things that pose a risk to health, safety, or security—such as no heat in winter, broken windows, or major leaks.

For more details, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
Learn what to do in urgent situations with Emergency Situations and Repairs: Tenant Rights and Responsibilities.

Essential Steps to Prevent Maintenance Pitfalls

Communicate issues in writing: Always notify your landlord by email or letter, keeping your own copy.
Review health and safety standards: Make sure you know what standards must be met. Read Health and Safety Issues Every Tenant Should Know When Renting for guidance.
Attend the initial inspection: If possible, complete a move-in inspection checklist with your landlord and keep a signed copy.

For more landlord-tenant obligations, see our guide on Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Reporting and Requesting Repairs: Forms and How-To

If your landlord doesn’t respond to a written repair request within a reasonable time, you can apply to the Residential Tenancies Office (RTO). Use the official Application for Orders (Form A):

When to use: When your landlord has failed to complete necessary repairs that affect your health or safety.
How to use: Complete and submit Form A to the RTO, attaching all supporting evidence (photos, communication records, etc.)
Download Form A from the Government of Newfoundland and Labrador

You can also review the full list of tenant forms on the RTO's forms page.

Summary: Know Your Rights in Newfoundland and Labrador

Tenancy law can be complex, but staying proactive helps. Educate yourself with the latest information on Tenant Rights and Landlord Rights in Newfoundland and Labrador. And if you're looking to move, Explore Houseme for nationwide rental listings.

Does my landlord have to do repairs right away?
Landlords must make repairs in a reasonable timeframe—emergency repairs (like loss of heat or water) should be addressed much faster than routine issues. If repairs take too long or are ignored, you can apply to the RTO.
What if damage was my fault?
If you (or your guests) cause damage, you need to inform the landlord and may have to pay for repairs. Accidental and intentional damages are usually treated differently, so be honest and communicate early.
Can I withhold rent for repairs?
No, tenants are not allowed to withhold rent because repairs aren't done. Instead, use the formal complaint process with the Residential Tenancies Office to resolve repair disputes.
How do I prove that I reported a maintenance issue?
Keep a record of your written requests (email, letter, dated photos). Attach these to your application if you need to involve the RTO.
Who do I contact for major repair or safety code violations?
You can contact your local municipality for issues relating to safety code violations, or apply to the RTO for an official order if your landlord is not complying with their legal duties.

How do I request repairs from my landlord?
Write an email or letter describing the issue and what needs to be fixed; keep a copy for your records. If the problem is urgent, call as well.
How do I file a complaint with the Residential Tenancies Office?
Download and complete Form A, attach your evidence, and submit to the RTO by mail, email, or in-person. Wait for confirmation and further instructions.
What should I include when submitting a maintenance complaint?
Include a clear description of the problem, steps you’ve taken to notify your landlord, all communications, and photos or other evidence.
How to handle emergencies outside business hours?
If the issue threatens your health or safety, make efforts to reach the landlord or property manager right away, document these attempts, and follow up in writing as soon as possible.

Key Takeaways

Prompt, written communication about repairs is vital to avoid problems.
Understand the difference between routine and emergency repairs—and use the right channels for each.
Know how to use official forms and contact the Residential Tenancies Office if repairs are ignored.

Need Help? Resources for Tenants

Residential Tenancies Office (Newfoundland and Labrador) – For forms, information, and support.
Tenant Applications and Forms (Government of NL)
Contact Information for RTO Offices
For more on your rights and processes, see Tenant Rights and Landlord Rights in Newfoundland and Labrador