Is internet considered an essential service that landlords must provide in Newfoundland and Labrador?

No. Internet is not classified as an essential service under NL tenancy law—unless your lease specifically includes it.

What should I do if my lease includes internet, but I’m not receiving it?

Document the issue, contact your landlord in writing, and if unresolved, file Form 6 (Application for Decision) with the Residential Tenancies Office.

Can I arrange my own internet if the landlord doesn’t provide it?

Yes, tenants usually may arrange their own internet, but should confirm installation rules with the landlord and check their lease for restrictions.

Who helps resolve disputes about internet service in rentals?

The Residential Tenancies Office (RTO) handles disputes over rental services, including promised internet not being provided.

Do Tenants Have a Right to Internet in Newfoundland and Labrador?

Utilities & Services Newfoundland and Labrador published June 25, 2025

If you’re renting in Newfoundland and Labrador and wondering whether your landlord must provide internet service, you’re not alone. With remote work, online learning, and daily communication now more reliant than ever on high-speed connections, internet access is considered essential for many tenants in Canada. But what does the law actually say about tenants’ rights to internet here?

Are Landlords Legally Required to Provide Internet?

According to current Newfoundland and Labrador tenancy law, landlords are generally not legally required to provide internet service as a basic necessity to tenants. The Residential Tenancies Act (Newfoundland and Labrador) outlines landlord obligations to provide essential services such as heat, electricity, and water—but internet is not considered an “essential service” under this legislation.^[1]

When Is Internet Included?

Internet may be included in your rental if it is specifically mentioned in your written lease agreement. In some rental situations—such as student housing, furnished apartments, or house shares—landlords offer “all-inclusive” arrangements that cover internet too. Always check your lease:

If your lease states that internet is included, the landlord is required to provide it as promised.
If internet is not mentioned, tenants are generally responsible for arranging and paying for their own service.

For a more detailed overview of landlord and tenant obligations, consult Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Arranging Internet as a Tenant

If internet is not included in your rent, you can usually set up an account with a local service provider after moving in. Be sure to:

Confirm with your landlord or property manager that you’re allowed to install equipment if necessary (like a router or modem).
Check if there are any restrictions in your building or the rental agreement regarding providers or installations.

Many tenants arrange their own internet service outside of their lease. Keep detailed records and receipts—especially if you move frequently or share service costs with housemates. For practical tips when moving into a new rental, see Essential Tips for Tenants When Moving Into a New Rental Home.

What If Internet Service Stops Working?

If your landlord was providing internet as part of the lease and the service is disrupted, you should:

Notify the landlord/property manager in writing (text or email is fine).
Request that they restore the promised service.
Keep records of all your communications.

If internet is not specifically part of your lease, landlords have no legal obligation to address outages or technical issues. In shared accommodations, check with room/housemates to resolve service concerns.

Relevant Forms and Dispute Resolution

If you have an unresolved dispute regarding services promised in your lease (such as included internet), you can file an application with the Residential Tenancies Office (RTO), which handles tenancy matters in the province. Choose the appropriate form for your concern:

Application for Decision – Form 6 (NL): Used by tenants to request a hearing for issues such as services not being provided as stated in the agreement. Access it on the official RTO forms page. For example, if your lease says internet is included but it consistently isn't provided, you could file this form.

Completed forms are submitted online, by mail, or in person to the Residential Tenancies Office.

Key Legislation and Official Channels

The main law governing rentals in Newfoundland and Labrador is the Residential Tenancies Act (NL). The Residential Tenancies Office manages disputes, forms, and tenancy rights for both landlords and tenants.

For a full overview of rental rights in your province, see Tenant Rights and Landlord Rights in Newfoundland and Labrador. You can also Browse apartments for rent in Canada easily and compare available properties with and without included internet.

If internet is important to you in a new rental, always get it in writing in your lease agreement. This helps avoid misunderstandings and gives you clear recourse if service is not delivered as promised.

Frequently Asked Questions

Is internet considered an essential service that landlords must provide?
No. Landlords are not required by Newfoundland and Labrador law to provide internet unless it is part of your written lease agreement.
Can my landlord charge extra for internet services?
Yes, if your lease or rental ad specifies an additional fee for internet, your landlord can charge for this service. Always review your agreement to see what is included.
What if my lease says internet is included, but I’m not getting service?
If your lease includes internet, your landlord must provide it. Document the issue, communicate in writing, and if unresolved, file Form 6 (Application for Decision) with the Residential Tenancies Office.
Can I set up my own internet if my landlord doesn’t provide it?
In most cases, yes. However, check your lease and ask your landlord about installation permissions, especially in multi-unit buildings.
Who handles disputes about internet and other rental services?
The Residential Tenancies Office is responsible for mediation and dispute resolution on rental service issues, including those involving promised internet service.

Key Takeaways for Tenants

Landlords in Newfoundland and Labrador are only required to provide internet if it’s specified in your lease.
Always clarify in writing what utilities and services your rent covers before signing.
Disputes over included services can be addressed through the Residential Tenancies Office using official forms.

In summary, knowing exactly what your agreement covers helps prevent internet access surprises in your rental experience.

Need Help? Resources for Tenants

Residential Tenancies Office (Newfoundland and Labrador) – For disputes, forms, and legal information
Service NL Rental FAQ – Answers to common rental and service questions
Tenant Rights and Landlord Rights in Newfoundland and Labrador – Comprehensive guide to provincial tenant and landlord law