What to Do If Repairs Are Done Poorly in New Brunswick

If you're renting in New Brunswick, you have a right to a safe, well-maintained home. When your landlord arranges repairs, you expect the work to be completed properly. However, sometimes repairs are done poorly or don't solve the original problem. This guide explains your rights as a tenant in New Brunswick, the steps to take if repairs aren't fixed correctly, and where to get help.

Understanding Landlord and Tenant Responsibilities for Repairs

Under New Brunswick's Residential Tenancies Act, landlords must keep rental units in good repair and meet health and safety standards. Tenants should notify landlords when repairs are needed and allow reasonable access for work to be done. When repairs are not done properly, it can affect your comfort, safety, or even your health.

To learn more about roles and duties, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

What Qualifies as "Repairs Done Poorly"?

• Repairs that fail to fix the original problem (e.g., leaking pipes still leak)
• Work that creates a new safety hazard or health issue
• Substandard workmanship (e.g., damaged walls, incorrect installation, loose wiring)
• Temporary or "band-aid" solutions that don't address the underlying issue

If any of these situations applies, you’re not required to accept the results as “good enough.”

What Tenants Should Do When Repairs Are Inadequate

If you've reported a problem, and repairs are made but the issue isn't solved, take the following steps:

• Document everything: Take dated photos or videos of the problem area before and after the repair. Keep records of your communications (emails, texts, letters) with your landlord.
• Notify your landlord in writing: Describe the issue and explain why the repair is unsatisfactory. Ask for a timeline for a proper fix.
• Follow up if needed: If you don't get a satisfactory response, you may need to escalate the issue.

Reporting Ongoing Problems and Making a Formal Complaint

If your landlord doesn't resolve the issue, you can seek help from the Residential Tenancies Tribunal (NB). This government body handles disputes between landlords and tenants in New Brunswick.

Form: Application for Assistance (Form 6)
Use this form to ask the Tribunal to address a repair dispute. You can download the official Application for Assistance (Form 6). Attach copies of your written notices, photographs, and any other evidence to support your claim.

• When to use: If your landlord refuses or fails to properly complete necessary repairs that affect your health, safety, or use of the unit.
• How to submit: Complete and sign the form, then deliver it to the nearest Service New Brunswick location, or submit it by email following instructions on the form.

What the Residential Tenancies Tribunal Can Do

The Tribunal investigates complaints and can order the landlord to complete repairs properly, reduce your rent until the problem is fixed, or authorize you to make the repair and deduct the cost from your rent (in rare cases). Always follow Tribunal directions—do not withhold rent or arrange repairs yourself without official approval, as this can jeopardize your tenancy.

To better understand how common repair and maintenance problems are handled, review Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

Health and Safety Concerns

Poor repairs that create health or safety risks—like mold, electrical hazards, or lack of heat—are especially serious. Document the issue and mention health and safety in all complaints. You may also review Health and Safety Issues Every Tenant Should Know When Renting for further guidance.

Your Rights Under New Brunswick Law

As a tenant, you are protected by the Residential Tenancies Act of New Brunswick. This legislation details minimum standards for repairs, dispute resolution processes, and the types of actions landlords must take. Repairs that aren't completed or are done improperly may also be a violation of Tenant Rights and Landlord Rights in New Brunswick.

If you need a new place while your current rental is being fixed, find rental homes across Canada on Houseme for other options.

1. What counts as a "poorly done repair" under NB tenancy law?
   Poor repairs are those that fail to fix the issue, are unsafe, or do not meet professional standards. If repairs make your unit unsafe, unhealthy, or unlivable, they may violate provincial law.
2. Can I withhold rent if my landlord doesn’t properly fix things?
   No. Tenants cannot withhold rent on their own. Instead, file an Application for Assistance (Form 6) with the Residential Tenancies Tribunal to pursue a legal solution.
3. How long does my landlord have to fix an issue that was repaired poorly?
   The law requires "reasonably prompt" repairs. If the problem persists, notify your landlord right away and set a clear deadline in your written communication.
4. What evidence should I gather?
   Take clear dated photos, save repair invoices, and copy all written correspondence. This documentation will be needed if your case goes to the Tribunal.
5. Who can help me if I'm unsure about my rights?
   You can contact the Residential Tenancies Tribunal for official guidance or connect with local tenant organizations listed below for support.

Conclusion: Key Takeaways for New Brunswick Tenants

• Document repair issues and communications with your landlord
• Use official Tribunal forms to escalate unresolved repair problems
• Never withhold rent without Tribunal approval
• You are protected by the Residential Tenancies Act

Quick action and clear records can help you get proper repairs and protect your tenancy.

Need Help? Resources for Tenants

• Residential Tenancies Tribunal – Main provincial authority for resolving tenant-landlord repair disputes
• Public Legal Education and Information Service of New Brunswick – Legal info, guidance, and tenant rights facts
• Find local advocacy organizations through libraries or Service New Brunswick offices
• To understand your full rights and obligations, see Tenant Rights and Landlord Rights in New Brunswick

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1. New Brunswick Residential Tenancies Act: Read the official Residential Tenancies Act
2. Residential Tenancies Tribunal: Visit the New Brunswick Tribunal website
3. Official Application for Assistance (Form 6): Download Form 6 here

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