Filing a Group Tenant Complaint in New Brunswick: A Step-by-Step Guide

If you're a tenant in New Brunswick experiencing a common issue with your landlord—such as delayed repairs, unresolved safety concerns, or improper rent increases—filing a group complaint with other tenants can be a powerful way to have your concerns heard. In New Brunswick, the Office of Residential Tenancies (commonly known as Rentalsman) provides clear steps to ensure group complaints are handled fairly under the Residential Tenancies Act.^[1]

What Is a Group Tenant Complaint?

A group tenant complaint is when several tenants living in the same building or managed by the same landlord submit a joint application to address a shared problem—such as major repairs, maintenance issues, or improper charges. By uniting, tenants can often strengthen their case and increase the likelihood of a positive outcome.

Who Handles Tenant Complaints in New Brunswick?

All formal tenant complaints in New Brunswick are managed by the Office of Residential Tenancies (Rentalsman). This government office helps resolve disputes between tenants and landlords under the Residential Tenancies Act. Its website provides official forms, dispute resolution guides, and contact information.

When Should You File a Group Complaint?

Common reasons tenants file group complaints include:

• Serious repair or maintenance problems in multiple units
• Health and safety risks affecting everyone, like mold or heating issues
• Building-wide rent increases not following proper notice
• Shared areas (elevators, laundry rooms) not being maintained

For individual disputes—such as a problem with only your unit—an individual complaint may be more appropriate. See Common Issues Tenants Face and How to Resolve Them for more details.

Key Forms for Filing a Group Complaint

In New Brunswick, group complaints usually use the same process and forms as individual complaints, with a cover letter or supplement listing all tenants. The main forms and how to use them are:

1. Application for Determination (Form 6)

• What it is: The standard form to file a dispute about rent, repairs, return of deposit, or other tenancy issues.
• How to use: Print the Application for Determination (Form 6). In the 'Applicant' section, list one lead tenant (spokesperson). Attach a letter with the names, signatures, and contact info of all tenants joining in.
• When to use: If a group is jointly asking for an official decision about repairs, rent, or other shared issues.

2. Group Submission Letter

• What it is: An additional document listing all tenants involved, their units, and contact information. Not an official form, but essential for clarity.
• How to use: Have each tenant sign the letter, confirming participation in the complaint.

Once the forms are complete, deliver them by mail, fax, or in-person to your regional Rentalsman office. Contact details are available on the Rentalsman's official site.

What to Expect After Filing

The Office of Residential Tenancies will review your application and may contact your group for more details. If the complaint is valid, a hearing will be scheduled. All named tenants and your landlord will be notified and given a chance to present their side. A decision is typically issued in writing, and is binding on both parties.

Useful Tips for Tenants Filing Group Complaints

• Keep detailed records of all communications, photos of issues, and repair requests.
• Document which units or tenants are affected and how.
• Submit copies of supporting evidence with your application.
• Communicate regularly with all tenants involved to stay organized.

For more on shared maintenance and safety issues, see Health and Safety Issues Every Tenant Should Know When Renting.

Organizing with neighbours boosts your voice, especially on widespread issues. Group complaints have more impact and can be more efficient for everyone involved.

Before filing, try resolving the matter with your landlord directly—often, issues are fixed more quickly without formal complaints. If this isn't possible, a group complaint is your right under New Brunswick law. For a broader overview of rights and responsibilities, visit Tenant Rights and Landlord Rights in New Brunswick.

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Frequently Asked Questions About Group Tenant Complaints in New Brunswick

1. Can we file a complaint if only some tenants agree?
   Yes, but to be considered a true group complaint, the application should include all affected tenants. Individual tenants can also file separately.
2. How long does it take to get a hearing?
   Processing times vary, but you will usually hear back within a few weeks. Make sure forms are completed fully to avoid delays.
3. Do we need legal representation for a group complaint?
   No, tenants can represent themselves. Legal help is not required, but you can get free information from tenant resources if needed.
4. What if the landlord retaliates?
   Landlords cannot legally retaliate against tenants who file complaints. If you believe your rights are being violated, contact the Rentalsman or local advocacy groups for assistance.

Key Takeaways

• Filing a group complaint strengthens your voice and can result in faster, more effective resolutions.
• Use Form 6 (Application for Determination) and an accompanying group letter; submit together to the Rentalsman's office.
• Stay organized with records and regular communication among tenants.

When tenants know their rights and work together, positive change is possible.

Need Help? Resources for Tenants in New Brunswick

• Office of Residential Tenancies (Rentalsman) – official complaints, forms, and contact details
• Phone: 1-888-762-8600 (toll-free provincial hotline)
• Legal Information Society of New Brunswick – free information and referrals

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1. Residential Tenancies Act (New Brunswick) – full legislation text
2. Office of Residential Tenancies (Rentalsman) – official site

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