What is the Residential Tenancies Branch?
The Residential Tenancies Branch (RTB) is Manitoba's office that resolves disputes between tenants and landlords about deposits, rent, repairs and other tenancy issues.[1] It provides information, forms and dispute resolution services so tenants can seek a formal decision or mediation.
When to file a deposit dispute
- File as soon as you receive a written notice of deductions or within the RTB timelines after move-out.
- File if the landlord keeps your deposit without a valid reason or explanation.
- File if claimed damages or cleaning fees exceed documented condition at move-in.
In Manitoba, both tenants and landlords must keep records of move-in and move-out conditions.
Prepare your application
Gather documents before filing: the lease, move-in inspection report, photos, receipts, emails and any receipts for repairs. If you need background on deposits, read Understanding Rental Deposits: What Tenants Need to Know.
Detailed documentation increases your chances of success in disputes.
Key evidence to include
- Time-stamped photos or videos showing the unit condition at move-in and move-out.
- Receipts and invoices for repairs or professional cleaning you paid for.
- The move-in inspection report, correspondence about the deposit, and any rent receipts.
Official forms and how to use them
- Application for Dispute Resolution — use this form to start a deposit complaint with the RTB; for example, file it after you and your landlord cannot agree on deductions.[2]
- Notice or evidence attachments — include copies of the lease, receipts and photos with your application as supporting documents.[2]
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What to expect at a hearing
After filing, the RTB may offer mediation and, if unresolved, hold a formal hearing where both sides present evidence. Hearings can be by phone or in person; bring originals of your documents and a clear timeline of events.
Respond to legal notices within deadlines to avoid losing rights.
- Hearings: present your photos, receipts and witness statements.
- Deadlines: follow RTB dates for submissions and requests for adjournment.
- Decision: the RTB issues a written order explaining whether the deposit should be returned, partially returned, or retained.
Outcomes and enforcement
- If the RTB orders repayment and the landlord does not pay, you can enforce the order in court or seek collection through provincial enforcement procedures.
- Orders may include repayment, interest, or allocation of costs.
If you plan to move after a dispute, make sure you know your rights and options and where to find rentals: Find rental homes across Canada on Houseme.
FAQ
- How long do I have to file a deposit dispute with the RTB?
- You should file as soon as possible after the landlord keeps or deducts your deposit; check RTB timelines but act without delay.
- What evidence should I include with my application?
- Include the lease, move-in report, time-stamped photos, receipts for repairs or cleaning and copies of all communication with the landlord.
- Will I need to attend a hearing?
- Often yes: mediation may be offered, but hearings are common and you should be prepared to present your evidence in person or by phone.
How-To
- Gather photos, the move-in inspection, receipts and any written communication with your landlord.
- Complete the Application for Dispute Resolution and attach your evidence.[2]
- Submit the application to the RTB as instructed on their site and note any filing deadlines.[1]
- Attend mediation or a hearing, present your documents, and get the RTB's written decision.
Key Takeaways
- Collect and keep clear move-in and move-out evidence to support your claim.
- File the correct RTB application and respect all filing timelines.
Help and Support / Resources
- Contact Residential Tenancies Branch (Manitoba)
- RTB forms and instructions
- Residential Tenancies Act (Manitoba)
