What to do immediately if you are locked out
- Call your landlord or property manager right away and ask for access or instructions.
- Document the situation with photos, time-stamped notes and any messages or calls.
- If you fear for your safety, do not try to force entry; call emergency services or find safe temporary accommodation.
Can a landlord change locks or lock you out?
In British Columbia, a landlord cannot legally lock a tenant out or change locks to prevent access without following the Residential Tenancy Act and proper process. If a landlord changes locks or restricts access without notice or a dispute resolution order, that can be considered an illegal lockout. Contact the Residential Tenancy Branch for guidance and to learn how to apply for remedies.[1][2]
Repairs, emergencies and timelines
A broken lock that affects security or safety is often treated as an urgent repair. Landlords are responsible for maintaining locks and ensuring a rental is secure; tenants should request repairs in writing and allow reasonable time for a response. If the landlord does not act, you can apply to the Residential Tenancy Branch for dispute resolution and use the official RTB forms to support your claim.[3]
How to ask for repairs and keep records
- Submit a written repair request to your landlord by email or text and keep a copy.
- Keep photos, videos and a log of calls or visits that show the problem and any delays.
- Set a reasonable deadline in your request (for example, within 24–72 hours for urgent security issues).
- If the landlord does not fix the lock and the unit is unsafe, apply for dispute resolution with the RTB.
When to seek dispute resolution
Use the RTB dispute process when a landlord refuses access, will not repair a broken lock, or a lockout has already happened. The typical workflow is: make a written request, document evidence, allow a reasonable time to respond, then file an application with supporting documents. See the official forms page for the correct application and guidance.[3]
Key Takeaways
- Act quickly: respond within reasonable deadlines and document all communications.
- Request repairs in writing and keep photos and receipts as evidence.
- Contact the Residential Tenancy Branch for dispute resolution if the landlord does not act.
FAQ
- What should I do if I'm locked out after hours?
- Try to contact your landlord or building manager immediately, find a safe place to wait if necessary, document what happened, and report the situation to the RTB if the landlord refuses access.
- Can my landlord charge me for a locksmith?
- Only if your lease or a signed agreement allows it and the charge is reasonable; keep receipts and dispute unreasonable charges through the RTB.
- Is a broken lock considered an emergency repair?
- Yes, if it affects security or habitability; landlords should address it promptly and tenants should document the issue.
- How long does dispute resolution take?
- Timelines vary; after you file an application the RTB will schedule proceedings and provide instructions — prepare your evidence and follow directions closely.
How-To
- Call or message your landlord or building manager to request immediate access and confirm safety.
- Take photos and time-stamp evidence of the broken lock or denied entry.
- Submit a written repair request by email or text and save the message as proof.
- If the issue is not resolved and affects safety, apply for dispute resolution with the RTB using the official forms.
- Contact the Residential Tenancy Branch or a tenant advisory service for help preparing your application.
Help and Support / Resources
- Residential Tenancy Branch - Government of British Columbia
- Residential Tenancy Act - BC Laws
- RTB forms and application guides
