What to do if a Landlord Refuses Repairs

Tenants in British Columbia can feel powerless when repairs are delayed or ignored. If your rental unit has problems that affect safety, heating, plumbing, mold, or habitability, there are clear steps you can take as a renter to get repairs done or resolve a dispute. This guide explains how to document issues, how and when to give written notice, when to request emergency repairs, and how to apply for dispute resolution with the Residential Tenancy Branch. It covers forms, realistic timelines, and practical examples so you can act with confidence while preserving your rights and relationships with your landlord. Use the steps below to decide the best route for your situation and to keep clear records.

Start by documenting the problem

Write a short description of the issue, note the date you first noticed it, and collect photos or videos showing the condition. Keep copies of any texts, emails, or messages sent to the landlord. Detailed records make repair requests clearer and strengthen your case if you need to apply for dispute resolution.

Give clear written notice

Tell your landlord in writing what needs to be fixed, why it affects habitability or safety, and ask for repairs by a reasonable deadline. Use a polite but firm tone and include dates and copies of evidence. Save a copy of the written notice and proof of delivery (email receipts or registered mail).

• Document the issue with photos, dates, and a short description.
• Send a written repair request and keep proof you sent it.
• Set a clear, reasonable deadline for non-emergency repairs.

When repairs are urgent

If the problem is an emergency (no heat in winter, major water leaks, gas leaks, electrical hazards), tell the landlord immediately and follow up in writing. If an unsafe condition risks health or property, request immediate action and document attempts to contact the landlord.

For more on distinguishing emergency and routine work, see Emergency Situations and Repairs: Tenant Rights and Responsibilities.

What to do if the landlord still refuses

If the landlord does not fix the issue within a reasonable time after written notice, you can escalate. Options include asking for mediation, applying for dispute resolution with the Residential Tenancy Branch ^[1], or seeking an order for repairs and compensation. Before applying, review the Residential Tenancy Act for how habitability and repairs are defined in British Columbia ^[2].

Practical escalation steps

1. Prepare a short timeline of events and attach copies of written notices and photos.
2. Send a final written request that says you will apply for dispute resolution if repairs are not completed by a specific date.
3. Apply for dispute resolution with the Residential Tenancy Branch and pay any required fee or request a fee waiver if eligible ^[1].
4. Allow reasonable access for inspections or repairs once appointments are arranged.
5. Keep attending scheduled hearings and bring copies of all documentation and photos.

Possible outcomes and tenant remedies

A dispute resolution decision can order the landlord to repair the unit, provide compensation for damages or inconvenience, or reduce rent. In some situations the decision can also allow a tenant to hire a professional to make repairs and deduct agreed costs, but always follow the tribunal’s directions rather than acting unilaterally.

When to consider other supports

• Contact tenant advisory services if you need help preparing an application or attending a hearing.
• Seek advice if you suspect retaliation after asking for repairs.
• For routine repair responsibilities, review rights and responsibilities in official guides or consult a tenant help line.

FAQ

Can I withhold rent if my landlord refuses repairs?

Withholding rent is generally not recommended in British Columbia because it can lead to an eviction notice; instead follow written notice procedures and apply for dispute resolution with the Residential Tenancy Branch ^[1].

How long should I wait for a non-emergency repair?

A reasonable timeline depends on the issue, but give the landlord a clear deadline in writing and allow a few business days for scheduling; document all attempts to contact them.

What counts as an emergency repair?

Emergency repairs include risks to health or safety such as major leaks, loss of heat in cold weather, gas leaks, or electrical hazards; report these immediately and follow up in writing.

How-To

1. Document the issue with dated photos, video, and a short written description.
2. Send a written repair request with a clear deadline and keep proof of delivery.
3. Allow access for inspections and repairs when reasonable notice is given.
4. If repairs are refused, apply for dispute resolution with the Residential Tenancy Branch and prepare evidence for the hearing ^[1].
5. Follow the dispute resolution decision and keep records of any ordered repairs or compensation.

Key Takeaways

• Always send written notice and keep receipts and dated photos as evidence.
• The Residential Tenancy Branch can order repairs or compensation when informal steps fail.
• Seek tenant advisory help if you need support preparing forms or attending hearings.

Help and Support / Resources

• Application for dispute resolution (Residential Tenancy Branch)
• Residential Tenancy Act (British Columbia)
• Residential Tenancy Branch — general information

1. [1] Application for dispute resolution (Residential Tenancy Branch)
2. [2] Residential Tenancy Act (British Columbia)
3. [3] Repairs and maintenance guidance (BC government)