How to Request Repairs in Writing in BC (Template)

If something in your rental home needs fixing—like a leaking sink, no heat, or mould—asking for repairs in writing gives you proof and helps protect your tenant rights in British Columbia. This guide explains why a clear written request matters, what to include, how to send it, and when to escalate to the Residential Tenancy Branch or other authorities. Youll also get a short, ready-to-use template you can copy, plus practical tips on documenting damage, scheduling access, and examples of official forms you might use. The language is plain and focused on steps tenants can take to secure timely repairs while keeping a calm, constructive record of communication with their landlord.

What to include in your written repair request

Keep your message clear and factual. Include the items below and send the request to your landlord or property manager.

• Date you first noticed the problem and when you need it fixed by.
• Clear description of the repair needed, where it is and how it affects habitability.
• Photos or videos showing the damage as evidence.
• Any prior communication or receipts for attempted repairs or services.
• Preferred times for access and whether you need a follow-up appointment.

Sample written repair request template

Start with the date, name the landlord, give the address and unit number, and be specific. Example: "Date: [date]. To: [Landlord name]. Address: [rental address]. Hello, I am writing to request repairs to [describe issue]. The problem started on [date]. This affects [health, safety, or use]. Please arrange repairs by [reasonable date]. I have attached photos. Please confirm receipt and proposed repair date. Thank you, [Tenant name] [Phone] [Email]". Send by email or registered mail and keep the delivery record.

When to escalate and official forms

If the landlord does not respond or the repair affects health or safety, escalate by applying for dispute resolution at the Residential Tenancy Branch^[1]. The Residential Tenancy Act sets landlord obligations and timelines for repairs^[2]. If you file, use the official "Apply for dispute resolution" guidance and follow evidence requirements, such as attaching your written request and photos^[3].

Relevant tenant resources and topics

For emergencies and urgent repairs see Emergency Situations and Repairs: Tenant Rights and Responsibilities and for everyday issues see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities. To review provincial rights specifically, read Tenant Rights and Landlord Rights in British Columbia. To browse rental listings in BC, Find Vancouver apartments for rent.

FAQ

How long should I wait for a landlord to make repairs in BC?

Landlords must respond within a reasonable time depending on urgency; minor repairs may take several days while emergencies like no heat or major leaks should be fixed immediately or within 24 hours. If you do not get a timely response, use the written request and consider dispute resolution.^[1]

Can a landlord charge me for repairs I report?

Generally the landlord pays for repairs required to maintain habitability. You could be charged if the damage was caused by intentional or negligent tenant actions, but they must provide evidence and follow proper procedures.

What if the landlord ignores my written repair request?

Keep your records and apply for dispute resolution at the Residential Tenancy Branch; include your written request, photos, and any receipts for emergency repairs you paid for and want reimbursed.^[3]

How-To

1. Check your tenancy agreement and confirm whether the issue is the landlord's responsibility.
2. Contact your landlord by phone to report the problem and note the time and name of the person you spoke with.
3. Prepare a clear written request using the template above and attach photos or video evidence.
4. Send the request by email and, if possible, by registered mail so you have a delivery record.
5. Wait a reasonable time for a response (for example, 314 days depending on urgency) and follow up in writing if needed.
6. If the landlord does not act, apply for dispute resolution with the Residential Tenancy Branch and attach your documentation.^[3]

Key Takeaways

• Write clear, dated repair requests and keep copies.
• Document damage with photos or videos as evidence.
• Use official dispute resolution if the landlord does not respond.

Help and Support / Resources

• Contact the Residential Tenancy Branch (RTB)
• Residential Tenancy Act  B.C. Laws
• Apply for dispute resolution  RTB guidance

---

1. [1] Residential Tenancy Branch  Government of British Columbia
2. [2] Residential Tenancy Act  B.C. Laws
3. [3] Apply for dispute resolution  Residential Tenancy Branch