How do I start a dispute with my landlord?
Fill out the "Application to the Director" form and submit it to the Yukon Residential Tenancies Office.
To get started, gather your lease, rent receipts, any eviction or notice letters, and key emails or texts with your landlord. Submit the Application to the Director to the Yukon Residential Tenancies Office and keep copies of everything you send. Hearings are scheduled in coming weeks.
What is the "Application to the Director" form?
It is the official form to request dispute resolution; download it here.
The form asks for who is involved, the issues, and what outcome you want; attach your lease, notices, and any supporting documents. Do not forget to sign and submit to the office by the method they list (mail, in person, or email). Keep a copy for your records.
Do I pay a fee to file a dispute?
No, tenants do not pay a fee to file an application in Yukon.
There is no filing fee, but you should still gather necessary documents like your lease, notices, and receipts in case you need to support your claim later. If you’re unsure, contact the Residential Tenancies Office before filing.
How long does dispute resolution take?
Most cases are resolved within a few weeks to a few months.
Timelines vary by case complexity and readiness of evidence. If you need faster resolution, consider asking for mediation and prepare your key documents (lease, rent records, repair requests) now.
Can I appeal a decision?
Yes, you can request a review by the Supreme Court of Yukon within 30 days.
What should I do when I get an eviction notice?
Act quickly: Apply to dispute the notice using the Application to the Director form.
How many days’ notice does my landlord have to give for eviction?
Usually 14 days for cause or 60 days for other reasons; check your notice form.
Can my landlord evict me without a reason?
No, your landlord must give a legal reason under the Residential Landlord and Tenant Act.
What if I’m being evicted for non-payment of rent?
Pay the overdue rent or apply for dispute resolution immediately.
What forms do I use to respond to an eviction notice?
Use the "Application to the Director" form to challenge an eviction notice.
Can I be evicted during the winter?
Yes, evictions may occur if proper notice and process are followed.
What happens after I file a dispute?
A hearing is scheduled and both parties can present evidence.
Before the hearing, prepare a short outline of your facts, bring copies of your evidence (receipts, photos, messages, lease), and list any witnesses who will testify.
What evidence should I provide in my dispute?
Gather receipts, emails, photos, your lease and any communications with your landlord.
Where can I find Yukon tenancy forms?
Find all forms on the Yukon Residential Tenancies Office forms page.
Do I need a lawyer to attend a dispute hearing?
No, most tenants represent themselves, but you may have legal representation if you wish.
Can I request an interpreter for my dispute hearing?
Yes, request an interpreter when submitting your application to the Director.
What issues can be resolved by the Tenancies Office?
Disputes over rent, repairs, deposit returns, and eviction can all be resolved.
Can I get my damage deposit back if I move out?
Yes, unless there is proven damage or unpaid rent; disputes can be filed if withheld unfairly.
What if repairs are not done?
Notify your landlord in writing, then file an Application to the Director if not resolved.
How much can my rent increase each year?
Rent increases must follow the rules; there is no cap but 3 months' notice is needed.
How much notice for a rent increase?
Minimum 3 months written notice before the increase can take effect.
Can I dispute a rent increase?
You may dispute if it does not follow proper procedure or notice requirements.
What if my landlord enters my home without notice?
This may be grounds for a dispute; file an Application to the Director.
Can I stop paying rent because of repairs?
No, you must continue to pay rent but can apply for dispute resolution to address repairs.
Are utilities part of my rent dispute?
Yes, disputes regarding utilities included in the tenancy agreement can be addressed.
Can my landlord retaliate because I complained?
No, retaliation is not allowed under Yukon law.
Can I get help filling out forms?
Yes, contact the Residential Tenancies Office for assistance.
What if my landlord ignores a Tenancies Office order?
You can seek enforcement through the courts.
How do I know if my rental unit is covered by the Act?
Most residential rentals are covered, except some employee housing and care facilities.
What if I don’t attend the hearing?
The hearing may proceed without you, and a decision can be made in your absence.
Can I bring a witness to my dispute hearing?
Yes, you may bring witnesses to support your case.
Do I need proof my landlord received my application?
Yes, keep proof of delivery or service for your records.
Is mediation available?
Yes, mediation may be offered by the Tenancies Office as an alternative to a hearing.
How do I withdraw my application?
Inform the Tenancies Office in writing if you wish to withdraw before the hearing.
What if my landlord claims I caused damage but I disagree?
File a dispute and present your evidence at the hearing.
Can I get documents translated for my case?
Translation may be available; request it early through the Tenancies Office.
Where is the Yukon Residential Tenancies Office located?
307 Black Street, Whitehorse, Yukon; see contact info.
Can I file a complaint online?
No, you must submit forms by mail, in person, or email as directed on the application form.
How do I contact the Tenancies Office?
Call 867-667-5944 or email [email protected].
Will a dispute hearing be in-person or virtual?
Hearings are usually in-person but virtual options may be available on request.
Can I be evicted for having guests?
Not usually, unless your lease or conduct violates the tenancy agreement or law.
Can I stay if I appeal an eviction order?
You may ask for a stay of the order, but must apply promptly to the court.
What if I feel unsafe due to landlord behaviour?
Contact local police if urgent and report to the Tenancies Office for resolution.
Can my landlord raise rent to force me out?
Excessive or improper increases can be disputed with the Director.
How do I get a copy of past decisions?
Request copies from the Yukon Residential Tenancies Office.
What if my lease says something different than the Act?
The Act overrides conflicting lease terms.
What happens if my landlord sells the property?
The new owner must respect your lease terms and notice periods.
Can my landlord charge late fees?
Only if your rental agreement allows it and fees are reasonable.
Is there help for low-income tenants in dispute?
Contact Yukon Legal Services Society for possible help.
Can I dispute cleaning charges on move-out?
Yes, file an Application to the Director if you disagree with charges.
