Requesting Repairs in Yukon: Process and Sample Letter

As a tenant in Yukon, ensuring your rental unit is properly maintained is your right under the law. If something in your home needs repair, it’s important to know the correct steps to request repairs so that your concerns are addressed efficiently—and your rights protected. This guide explains the process in Yukon, provides a sample letter, and connects you with official resources.

When Should You Request Repairs?

If you notice something isn’t working as it should—like a faulty heater in winter, plumbing leaks, broken windows, or electrical issues—it’s the landlord’s responsibility to keep the rental unit in a good state of repair. Timely repairs are not just a matter of comfort; they ensure your home is safe and healthy.

• Repairs to essential services (heat, water, power)
• Fixing broken appliances provided by the landlord
• Addressing health or safety risks (like mold or lack of smoke alarms)

For urgent situations that impact your health or safety, repairs must be addressed quickly. Learn more about Health and Safety Issues Every Tenant Should Know When Renting for tips on how to recognize serious repair needs.

Your Rights and the Law in Yukon

Repair requirements for residential tenancies in Yukon are set out in the Residential Landlord and Tenant Act (Yukon)^[1]. This legislation ensures landlords maintain rental properties in good repair and comply with health, safety, and housing standards. The Yukon Landlord and Tenant Office handles disputes and provides guidance for tenants and landlords.

When you formally request repairs, your landlord is required to respond within a reasonable time under Yukon law. If they do not, you may take the issue to the Landlord and Tenant Office for resolution.

How to Request Repairs the Right Way

Communication is key! Here are step-by-step instructions for Yukon tenants needing repairs:

• Document the problem: Take clear photos, write down what’s wrong, and note when the problem started.
• Notify your landlord in writing: While you can tell your landlord verbally about the issue, you should always follow up with a written repair request. This creates a record should you need to escalate.
• Keep copies of all correspondence: Save emails, letters, and texts about the repair request.
• Allow reasonable access: Be flexible about letting your landlord or their contractor into your unit to make the repairs. Yukon law requires advance notice (usually 24 hours, except for emergencies).

Sample Repair Request Letter

You can use the following template when writing to your landlord:

Subject: Request for Repairs to Rental Unit
Dear [Landlord’s Name],

I am writing to request repairs in my rental unit at [your address]. The issue(s) are as follows:
- [Describe the issue: e.g., “The heating system is not working.”]
- [Additional details or problems]

I would appreciate it if these repairs could be completed as soon as possible. Please let me know when you can arrange access.

Thank you for your attention.
Sincerely,
[Your Name]
[Today’s Date]

Send this letter by email or deliver a paper copy, keeping a dated copy for your records.

Official Yukon Forms and Next Steps

If your landlord does not address the repair issue, you may need to file a complaint with the Yukon Landlord and Tenant Office. Common forms include:

• Application for Dispute Resolution Form: Use this if your landlord fails to repair the unit after being properly notified. The form is available on the Yukon government’s official website. Attach a copy of your written request and any supporting documentation.

Example: You reported a leaking faucet two weeks ago and your landlord has not taken action. Submit the Application for Dispute Resolution, providing your original written repair request as evidence.

Timeline: How Long Should Repairs Take?

While there’s no fixed number of days set by law for all repairs, ‘reasonable period’ depends on the problem’s seriousness. Urgent health or safety repairs (like no heat in winter) should be completed as soon as possible. If you’re not seeing progress within a few days for major issues, contact the Landlord and Tenant Office for guidance.

Document Everything: Why Written Requests Matter

Keeping detailed records helps you if you need to file a complaint later. Attach photos, keep copies of emails, and track response dates. This documentation will support your position if you seek help from the Yukon Landlord and Tenant Office.

Related Yukon Rental Information

If you’re new to Yukon or looking for more general insights, see Tenant Rights and Landlord Rights in Yukon. For apartment and housing searches, Canada's best rental listings platform makes it easy to find your next home.

FAQs: Repair Requests in Yukon Rentals

1. What can I do if my landlord ignores my repair request?
   If your landlord does not respond to your written repair request, you can file an Application for Dispute Resolution with the Yukon Landlord and Tenant Office. Provide documentation of your request and any related communication.
2. Are tenants responsible for any repairs?
   Tenants must keep the rental unit clean and not intentionally damage the property. You are responsible for repairing any damage you or your guests cause, but not for normal wear and tear or general maintenance.
3. How much notice does my landlord need to give before entering to make repairs?
   In Yukon, your landlord must provide at least 24 hours’ written notice (except in emergencies) before entering the rental unit to conduct repairs or maintenance.
4. What if repairs are urgent or affect my health and safety?
   If the problem is urgent—such as no heat, a major plumbing leak, or unsafe electrical wiring—your landlord must act quickly. If there’s no prompt response, contact the Landlord and Tenant Office immediately.

Conclusion: Key Takeaways for Yukon Tenants

• Always submit repair requests to your landlord in writing, and keep copies.
• If repairs aren’t made promptly, you have the right to contact the Yukon Landlord and Tenant Office for help.
• Your landlord is responsible for keeping your home safe and in good repair under Yukon law.

Document, communicate clearly, and use official forms when escalating repair issues.

Need Help? Resources for Tenants

• Yukon Landlord and Tenant Office: Guidance, forms, and dispute resolution (Phone: 867-667-5944, Email: landlordtenant@gov.yk.ca)
• Yukon Government: Renting and tenants information
• Local tenant advocacy services can also assist with the repair process and understanding your rights.

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1. Residential Landlord and Tenant Act (Yukon) – Yukon Legislation: Residential Landlord and Tenant Act (PDF)
2. Yukon Landlord and Tenant Office – Official dispute resolution and rental services

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