Locks and security are a top concern for renters. In Yukon, tenants have rights around who can hold keys, when landlords may enter a rental, and when a lock change is reasonable or required. This guide explains how to request a lock change, when a landlord may legally change or rekey locks, and how to document requests and responses so you stay protected. It also covers practical steps to follow if you need immediate lock changes for safety, how to use official forms, and when to contact the Residential Tenancies Office for help[1]. The goal is a safe, lawful resolution that keeps both privacy and habitability in mind.
Who can change locks and when it is allowed
Generally, a landlord cannot change locks or remove a tenant without proper notice and legal reason. Landlords may need to rekey locks for legitimate safety reasons, after tenant turnover, or to comply with building security standards, but any lock change that interferes with a tenant's possession or privacy can be challenged. If a landlord plans to enter the unit to change a lock, they must follow notice and entry rules in Yukon law and provide reasonable notice or obtain your consent. If the action would remove your access, document everything and ask for written justification and a copy of any new keys.
How to ask for a lock change as a tenant
If you feel unsafe or your keys are lost or compromised, request a lock change in writing and include a clear reason and preferred timing. Describe the safety concern, ask for confirmation of when the change will occur, and request a copy of any new key or a means to obtain one. If the landlord refuses or does not respond, keep records of your messages and consider contacting the Residential Tenancies Office for guidance[1]. For routine repair or security requests see the guidance on repairs and landlord responsibilities.
- Send a written request describing the security issue and proposed dates.
- Keep photos, messages and receipts as evidence in case of a dispute.
- Follow up by phone and note the date and person you spoke with.
When a landlord may legally enter to change locks
Landlords in Yukon must follow statutory rules for entry, typically providing notice unless it is an emergency. Entry for lock replacement may be permitted with proper notice or tenant consent, but a landlord cannot change locks to lock you out of your rental without a lawful eviction process. If you are locked out, contact the landlord immediately and document the incident; if unresolved, you can apply for help through the Residential Tenancies Office[1].
Repairs, safety and lock-related costs
Who pays depends on cause: if a lock change is needed because of normal wear or building security requirements, the landlord usually pays. If a tenant loses keys or deliberately damages locks, the tenant may be responsible for reasonable replacement costs. Disagreements about responsibility should be resolved in writing and, if needed, by filing an application with the Residential Tenancies Office. For details about tenant and landlord repair obligations see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
Official forms and when to use them
Use official forms when you need to make a formal complaint or request adjudication. Two common documents are explained below with examples and links to the official sources.
Notice to Enter / Entry Notice (official entry notice)
The entry notice is used when a landlord gives formal notice to enter a unit for repairs, inspections, or to change locks. Example: if your landlord schedules a lock replacement to improve building security, they should provide the entry notice with the date and purpose. If the notice is missing or unclear, reply in writing asking for clarity and keep copies for your records. See the official guidance and forms from the Yukon government[1].
Application to the Residential Tenancies Office (complaint form)
If a lock change removes your access, is unsafe, or your landlord refuses to address a security concern, you can file an application with the Residential Tenancies Office to seek resolution. Example: you were locked out without lawful eviction and the landlord did not restore entry; file the application, attach your evidence, and request an order for access and any expense reimbursement. Find the official application procedures and forms through Yukon government resources[1] and the territorial legislation reference for standards[2].
Practical steps before seeking tribunal help
- Send a clear written request for the lock change or repair and save a copy.
- Gather evidence: dated messages, photos, invoices, and witness names.
- Call the landlord or property manager to attempt an agreed solution.
- If unresolved, file an application with the Residential Tenancies Office and attach your documentation.
FAQ
- Can my landlord change the locks without telling me?
- No. Landlords must follow Yukon entry and notice rules; changing locks that remove your access without lawful eviction is generally not permitted.
- What if I lose my key and need a new lock?
- If you lose your key, tell the landlord in writing and discuss who pays; you may be responsible if loss was due to your actions, but ask for a written cost estimate first.
- Where do I file a complaint about an illegal lock change?
- File an application with the Residential Tenancies Office and include all evidence, such as messages, photos and receipts.
How-To
- Write a dated request to your landlord explaining why you need a lock change and what remedy you want.
- Collect evidence: photos, texts, receipts and witness details showing the safety concern or denied access.
- Try to resolve by phone and follow up with written confirmation of any agreement.
- If unresolved, file an application with the Residential Tenancies Office and request a hearing or order.
Key Takeaways
- Tenants have a right to privacy and lawful access; locks cannot lawfully be used to evict without process.
- Request lock changes in writing and keep dated records of all communications.
- Contact the Residential Tenancies Office for unresolved lock disputes or illegal lockouts.
Help and Support / Resources
- Government of Yukon: Residential Tenancies and tenant information
- Government of Yukon: Renting and tenancy resources
- Find rental homes across Canada on Houseme
