Do Yukon Tenants Have a Right to Internet Service?

For tenants in Yukon, access to modern utilities and services—like electricity, water, and heat—is essential. But with so much of daily life connected online, many renters now wonder whether they also have a legal right to Internet service in their rental home. Here's an up-to-date guide to your internet rights as a tenant in Yukon, what your landlord is obligated to provide, and where to turn for help if you have concerns.

Are Landlords in Yukon Required to Provide Internet?

Yukon's Residential Landlord and Tenant Act governs rental relationships in the territory.^[1] While this law lays out clear rules for essential services—such as heat, water, and electricity—it does not list internet access as a required or essential service. This means:

• Landlords are not legally required to provide or pay for internet unless the tenancy agreement specifically says so.
• If internet is provided in the rental, the agreement should make clear who is responsible for costs, installation, and ongoing service.

In most cases, tenants are responsible for arranging and paying for their own internet bills, unless it's an included amenity or advertised as being covered by the landlord. If having the internet provided is important to you, make sure it's written into the lease or agreement before you sign.

What Counts as an Essential Service?

Essential services typically include heat, water, electricity, and sometimes fuel or hot water. Internet is most often categorized as a non-essential service in Yukon housing law.^[2] However, access to the internet may be important for health, safety, or work from home. If your tenancy depends on a special arrangement (for example, remote work health requirements), discuss this in writing with your landlord during the agreement phase.

What If the Rental Was Advertised With Internet Included?

If your unit was promoted as "internet included" or if internet is listed in your signed lease as an included service, your landlord is required to provide it.

• You can request that the landlord maintain this service as agreed.
• If the service stops or is cut off, keep records of your communications and approach your landlord in writing to ask for restoration.
• If the issue is not resolved, you may ask the Yukon Residential Tenancies Office for advice or to file a complaint.

Remember: For new tenants moving into a unit, having an accurate list of included services is crucial. You can learn more about important steps on move-in in the Essential Tips for Tenants When Moving Into a New Rental Home guide.

Paying for Internet in Your Yukon Rental

Unless your lease or rental agreement says otherwise, tenants are usually responsible for setting up and paying for their internet service. Check your tenancy agreement for clauses about utilities and added services. Questions to ask include:

• Is internet included in the rent?
• What happens if the landlord cancels or changes the service?
• Are there restrictions on what provider or plan you can choose?

In shared accommodations or multi-unit homes, clarify with the landlord which utilities are communal and who splits the bills.

Should Internet Be Considered an Essential Need?

While Yukon law does not recognize internet as an essential service, many tenants—especially those studying, working from home, or caring for children—consider it a basic need. If access to online services is a concern, speak with your landlord about reasonable options for installation or upgrades.

Tip: Always keep a copy of your tenancy agreement and any emails about included services. Written proof helps if issues go to a dispute process.

What to Do If There Are Problems with Internet Access

If your landlord refuses to provide or allow internet when it's in your lease, or you disagree about who should pay:

• Communicate in writing, outlining exactly what you expect and referencing your agreement.
• Try to negotiate a solution—some landlords may allow you to install your own service at your cost.
• If an agreement cannot be reached and it affects your rental enjoyment, you may contact the Yukon Residential Tenancies Office for further steps.

Issues with included amenities may tie into your overall Common Issues Tenants Face and How to Resolve Them experience as a renter.

Relevant Forms and How to Use Them

Below are sample forms tenants may need if disputes escalate:

• Application to the Director (Form 16) – Use this official form to ask the Yukon Residential Tenancies Office to resolve a dispute, such as disagreements over included services. Download Form 16: Application to the Director (Yukon.ca). For example, if your signed lease promised included internet and your landlord removes it, submit this form along with your documentation.

Always follow instructions provided by the Residential Tenancies Office and provide supporting documentation, such as your lease and communication records.

Your Rights, Responsibilities, and Where to Get More Information

The key to smooth renting is clear communication and understanding your rights. For more Yukon-specific details, see Tenant Rights and Landlord Rights in Yukon. If you are seeking a new home or comparing rental options that include internet, Browse apartments for rent in Canada and filter for amenities on trusted rental sites.

1. Do Yukon tenants have a right to landlord-provided internet? No, Yukon law does not require landlords to provide internet unless the tenancy agreement specifically obliges them to do so.
2. What should I do if my lease says internet is included but it's not provided? Contact your landlord in writing, refer to the signed agreement, and if unresolved, submit a dispute using the Application to the Director (Form 16).
3. Can I install my own internet service if it's not offered? Usually yes, with your landlord's permission for any installation or modifications. Always get consent in writing if changes to the property are needed.
4. Is internet classed as an "essential service" in Yukon? No, essential services are generally limited to things like heat, water, and electricity. Internet is not included under current Yukon law.
5. Where can I get support for tenancy problems in Yukon? Contact the Yukon Residential Tenancies Office for guidance on disputes or questions about your rights.

Conclusion: Key Takeaways for Tenants

• Landlords are not required to provide internet by Yukon law unless your lease includes it.
• Clarify all included utilities and services before signing your agreement.
• If there's a dispute about amenities like internet, the Residential Tenancies Office has forms and processes to help.

Be proactive and informed about your agreement—this minimizes surprises and makes resolving issues simpler.

Need Help? Resources for Tenants

• Yukon Residential Tenancies Office – Information, forms, and contacts for disputes.
• Official Yukon Rental Housing Forms – Download applications and guidance for tenants.
• Tenant Rights and Landlord Rights in Yukon

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1. Yukon Residential Landlord and Tenant Act: Read the official legislation
2. Yukon Government – Residential Tenancies Office: Tenancy information for Yukon residents

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