What to do immediately after a sewer backup
Take safety first. Follow these immediate actions to reduce health risk and preserve evidence.
- Contact your landlord or property manager right away and state the problem clearly and when it happened.
- Avoid contact with standing sewage and keep children and pets away until the area is cleaned and declared safe.
- Turn off water or utilities only if you know how and it is safe to do so; follow any emergency instructions from building staff.
- Document the damage with time-stamped photos and video, and keep a log of calls, texts, and visits from repair workers.
- Move small, valuable items to a safe, dry location and keep damaged items for inspection unless they pose a health hazard.
Notifying the landlord: what to include
When you tell your landlord about the backup, put the problem in writing (text or email is fine) and include the time, photos, and a clear request for repairs or cleanup. Refer to any urgent repair or emergency-repair language in your lease, and set a reasonable deadline if the situation is hazardous. If you need to refer the situation to the Office of Residential Tenancies, note that step in your message and keep copies of everything you send.[1]
Landlord responsibilities and provincial rules
In Saskatchewan the Residential Tenancies Act requires landlords to maintain a rental unit in a state that meets basic health and safety standards. That generally includes prompt fixes for plumbing and sewage problems so the unit remains habitable. If your landlord arranges professional cleanup and repairs promptly, follow their instructions about access and removal of belongings. If the landlord does not act reasonably, you may be able to apply to the Office of Residential Tenancies for an order directing repairs or compensation.[2]
Common repair timelines and emergency work
Emergency repairs for sewage and flooding are usually treated as urgent. A landlord should respond quickly to arrange cleanup, professional sanitation, and plumbing repair. If the landlord delays, document that delay and consider escalating to the Office of Residential Tenancies or contacting local public health for contamination risks.
- Report urgent issues immediately and ask for confirmation of when the repair team will arrive.
- Request written confirmation of the repair plan and expected completion date.
- Keep receipts for any emergency mitigation you pay for; you may be able to seek reimbursement.
FAQ
- Who pays for repairs after a sewer backup?
- Generally the landlord is responsible for restoring habitability, including sanitation and plumbing repairs; if you make emergency payments to avoid greater loss, keep receipts and documentation to request reimbursement or to use in an application to the Office of Residential Tenancies.
- Can I withhold rent or repair and deduct?
- Do not withhold rent without following legal steps. In Saskatchewan you should first notify the landlord in writing and, if repairs are not made, apply to the Office of Residential Tenancies for an order before taking actions like withholding rent or arranging deductions.
- When should I file with the Office of Residential Tenancies?
- If the landlord does not respond within a reasonable time for an urgent sewage issue or refuses to repair, file an application with the Office of Residential Tenancies and attach your documentation, photos, messages, and receipts.
How-To
Steps you can follow after a sewer backup to protect safety and your rights.
- Ensure everyone is safe and avoid contact with contaminated water.
- Contact your landlord or property manager immediately and describe the issue, date, and time.
- Document the scene with photos, video, and a written log of damage and conversations.
- Request written confirmation of repair plans and dates, and save that confirmation.
- If the landlord does not act, apply to the Office of Residential Tenancies with your evidence and ask for an order for repair or compensation.
- Keep all receipts and records of expenses for possible reimbursement or a tribunal decision.
Help and Support / Resources
- Office of Residential Tenancies, Government of Saskatchewan
- Residential Tenancies Act, 2006 and related publications
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