What should I do if my landlord ignores my request for a mental health accommodation?

Write a follow-up request, keep all communication records, and contact the TAL. If needed, submit an application using the DEM-001 form.

Can my landlord request medical details about my mental health?

They can ask for information that supports your accommodation need, but not your specific diagnosis or private medical details.

Are emotional support animals covered under mental health accommodations?

Yes. Emotional support animals can be a reasonable accommodation for tenants with mental health needs, even in no-pet buildings.

What if my accommodation needs change over time?

You can submit new or updated requests as your needs change. Notify your landlord in writing and provide required supporting documents.

Mental Health Accommodation Rights for Tenants in Quebec

Mental Health & Tenancy Quebec published June 19, 2025

Living with a mental health condition can add extra challenges when renting a home. In Quebec, tenants have legal protections and rights if they need accommodations connected to a mental health issue. This article explains your essential rights, the landlord's responsibilities, and how to request support while renting in Quebec.

Your Legal Rights as a Tenant with Mental Health Needs in Quebec

Quebec’s laws protect tenants from discrimination based on mental health conditions. Landlords must make reasonable accommodations, meaning changes or adaptations to rules or property, to allow tenants with mental health disabilities to access and enjoy their home. These rights are protected by the Quebec Charter of Human Rights and Freedoms and the Quebec Civil Code (Book Five, Articles 1892-2000).^[1]

The Tribunal administratif du logement (TAL) (Administrative Housing Tribunal) is the official body in Quebec that handles residential tenancy issues, including accommodation disputes and complaints.

What Is a Reasonable Accommodation?

A reasonable accommodation is any modification or exception to usual rules, policies, or property features that help a tenant with a mental health condition use their home safely and fully. This could include:

Allowing a support animal in a no-pet building
Flexible payment arrangements for rent due to mental health-related financial issues
Changes to communication methods (for example, written notices instead of phone calls)

Landlords are required to consider these requests unless they cause undue hardship — meaning significant cost or operational difficulty.

How to Request a Mental Health Accommodation

Tenants can ask for an accommodation at any time during their tenancy. It's best to make your request in writing and clearly state:

The specific accommodation you need
Why it is connected to your mental health condition
Any supporting documentation (for example, a note from a health professional)

While you don’t have to disclose your specific diagnosis, you must provide enough information to show you have a mental health need covered by human rights law.

Relevant Forms and How to Use Them

Tribunal administratif du logement Application for Review or Demand for an Order (Form DEM-001):
- When to use: If your landlord refuses your accommodation request or you face discrimination.
- How to use: Download the official DEM-001 form, complete it with your information and supporting documents, and submit it to the TAL. Example: A tenant requests to install a door lock for anxiety management and the landlord denies it. The tenant can use this form to ask the Tribunal for a decision.

If you need help filing a form, Quebec legal aid offices and tenant rights organizations can help you fill them out correctly.

Privacy and Confidentiality Protections

Your landlord must keep any information about your mental health or accommodation request private, sharing it only with those who need to know to provide the accommodation. You are not required to share your specific medical diagnosis — only what is necessary to arrange the requested help.

Common Issues and What to Do

Unfortunately, landlords sometimes fail to recognize their responsibility to accommodate. If this happens:

Document all communications in writing
Gather support letters from healthcare professionals, if possible
Ask for help from provincial tenant advocacy groups or legal resources
If the issue continues, consider filing a formal application with the TAL

Accommodation issues often overlap with other challenges like rent payment delays or habitability concerns. For more guidance, visit Common Issues Tenants Face and How to Resolve Them.

It’s a good idea to keep copies of all your correspondence and documentation. If you end up before the Tribunal, a clear timeline can support your case.

Quebec’s housing laws also require landlords to maintain healthy and safe living conditions. If you believe your mental health is being affected by unsafe or unhealthy conditions in your rental unit, see Health and Safety Issues Every Tenant Should Know When Renting.

Can a Landlord Evict a Tenant Over Mental Health?

Landlords cannot evict or refuse to rent to tenants due to their mental health status. Any attempt to do so could be considered discrimination under the Quebec Charter of Human Rights and Freedoms. If you receive an eviction notice you believe is related to your mental health or accommodation request, contact the TAL right away.

For a full overview of tenancy law in your province, see Tenant Rights and Landlord Rights in Quebec.

If you’re seeking a new home with better accessibility or wellness features, Browse apartments for rent in Canada and filter for features matching your needs.

Frequently Asked Questions

What should I do if my landlord ignores my request for a mental health accommodation?
Write a follow-up request, keep all communication records, and contact the TAL. If needed, submit an application using the DEM-001 form.
Can my landlord request medical details about my mental health?
They can ask for information that supports your accommodation need, but not your diagnosis or private medical history.
Are emotional support animals covered under mental health accommodations?
Yes. If your mental health is improved by an emotional support animal, this can be a reasonable accommodation, even in a "no-pet" building.
What if my accommodation needs change over time?
You can make new or updated requests as your needs change. Notify your landlord in writing and provide any required documentation.

Key Takeaways

Quebec law protects tenants needing mental health accommodations and requires landlords to provide them unless it causes undue hardship.
Requests should be made in writing with supporting documents, and privacy is protected.
The TAL can help resolve disputes or discrimination about mental health accommodations in rental housing.

Need Help? Resources for Tenants

Tribunal administratif du logement (TAL) - Info, forms, applications, and contact details
Éducaloi: Human Rights and Housing - Plain-language explanations on tenant rights
Quebec Human Rights Commission: File a Discrimination Complaint
Local community legal clinics and tenant advocacy groups can assist with the forms and representation

Quebec Charter of Human Rights and Freedoms, Civil Code of Quebec. See full text of the Quebec Charter. Official TAL website: Tribunal administratif du logement (TAL).