How long does it take to resolve a tenant complaint in PEI?

Resolution times depend on case backlog and complexity, but most hearings are scheduled within a few weeks.

Do I need a lawyer to file a tenant complaint?

No, most tenants handle their own complaints, but you can get free advice from tenant advocacy services.

What if my landlord retaliates after I file a complaint?

Retaliation for exercising tenant rights is not allowed in PEI. Report any incidents to the Director immediately.

Can I file a complaint about health or safety hazards?

Yes. Document the problem and file a complaint if your landlord doesn't act quickly to address health or safety concerns.

Filing a Tenant Complaint in Prince Edward Island: Step-by-Step Guide

Tenant Rights & Responsibilities Prince Edward Island published June 13, 2025

If you are renting in Prince Edward Island (PEI) and facing problems like unresolved repairs, disputes over rent, or concerns about your rental unit, you have the right to file a formal tenant complaint. Understanding how to navigate this process can help you protect your rights and improve your rental experience.

Understanding Tenant Complaints in PEI

Tenant complaints in PEI are typically about issues such as overdue repairs, rent disputes, unsafe living conditions, or concerns about your landlord’s conduct. Many of these matters are governed by the Rental of Residential Property Act^[1].

Before making a formal complaint, try to resolve the issue by communicating with your landlord in writing. Keep copies of all correspondence and document the issue with dates and photos if possible.

Who Handles Tenant Complaints in PEI?

In Prince Edward Island, the Director of Residential Rental Property Office is the official body responsible for overseeing landlord and tenant matters, including complaints and dispute resolution^[2].

When Should You File a Tenant Complaint?

Maintenance or repair issues are not addressed within a reasonable timeframe.
You experience a health or safety concern in the unit, such as mold or pests.
Disagreements over the return of your rental deposit.
Unlawful rent increases or charges.
Harassment or privacy violations.

It’s worth reviewing Common Issues Tenants Face and How to Resolve Them for practical advice on addressing ongoing rental challenges.

Required Forms for Tenant Complaints in PEI

Prince Edward Island has designated forms for tenancy disputes. The most commonly used for complaints is the Form 2 – Application by Tenant.

Form Name: Application by Tenant (Form 2)
When to Use: If you need to request an order from the Director regarding repairs, rent repayment, or other disputes under the Rental of Residential Property Act.
How to Use: Fill out Form 2 completely, describing your issue and attaching supporting documents (like emails or repair requests). Submit the form to the Residential Rental Property Office. You can deliver it in person, by mail, or sometimes by email.
Download the Form 2 – Application by Tenant

For disputes about rental deposits, you might also want to review Understanding Rental Deposits: What Tenants Need to Know.

How to File a Tenant Complaint: Step-by-Step

Filing a tenant complaint in PEI involves a few important stages. Here’s a practical outline to help you through:

Document Your Issue: Take clear notes and gather evidence (emails, photos, receipts).
Try to Resolve Directly: Contact your landlord in writing to explain your concern and request a reasonable solution.
Complete Form 2: If the issue is unresolved, fill out and submit the Application by Tenant (Form 2) to the Director’s office.
Pay the Fee: There may be a nominal application fee. Check the official website for details or fee waivers.
Attend the Hearing: After the application is filed, you’ll be notified of a hearing date. You and your landlord can present evidence and arguments, and the Director will make a decision.

Keep copies of all documentation and correspondence with your landlord—the more evidence you have, the stronger your case will be.

What Happens After You File?

Once you submit your application, the Residential Rental Property Office will contact both you and your landlord. If a hearing is needed, it’s usually held in person or virtually. Decisions are based on evidence you provide. If the Director rules in your favour, your landlord may be ordered to make repairs, repay rent, or address your concern promptly.

Additional Tenant Rights and Protections

Prince Edward Island’s laws safeguard tenants from unfair treatment. For maintenance issues or repairs, see your rights explained under Routine Repairs in Rental Units: Tenant and Landlord Responsibilities. For deeper knowledge of your rights, visit Tenant Rights and Landlord Rights in Prince Edward Island.

For tenants seeking new accommodations, you can find rental homes across Canada on Houseme.

Frequently Asked Questions (FAQ)

How long does it take to resolve a tenant complaint in PEI?
Resolution times can vary, but most complaints are scheduled for a hearing within a few weeks. Complexity and case backlog may affect the timeline.
Do I need a lawyer to file a tenant complaint?
No, most tenants represent themselves. However, you may bring a representative or seek free advice from local tenant advocacy organizations.
What if my landlord retaliates after I file a complaint?
Retaliation against tenants for exercising their rights is not permitted under PEI’s Rental of Residential Property Act. Report any reprisals to the Director immediately.
Can I file a complaint about health or safety hazards?
Yes. If you face health or safety issues (like pests or mold), document the problem and file a complaint if your landlord doesn’t respond quickly. Find more in Health and Safety Issues Every Tenant Should Know When Renting.
Where do I find updates on my case?
Contact the Residential Rental Property Office for status updates, using the information in the resources section below.

Key Takeaways for Tenants

Document your issue, try to resolve it with your landlord, and use the official complaint process if needed.
Use Form 2 – Application by Tenant for most dispute types, and submit to the Director’s office.
Familiarize yourself with your rights under PEI’s legislation for the best chance of a successful outcome.

Need Help? Resources for Tenants

PEI Residential Rental Property Office — For forms, contact info, and case updates
Contact PEI Rental Office: Phone (902) 368-4000 or visit in person at 1 Harbourside Access Road, Charlottetown
PEI Social Development and Housing — Tenant Assistance
Tenant advocacy and legal help: Consider contacting Community Legal Information PEI for free advice and referrals