Wondering if your landlord can use their key to enter your apartment without your say? In Ontario, tenant privacy is protected under the Residential Tenancies Act, 2006. Still, there are cases where a landlord may legally use their key—but important rules apply. This guide explains your entry rights, exceptions, required notices, official forms, and how you can protect your privacy as a tenant.
Your Right to Privacy in Ontario Rentals
Ontario law recognizes your right to feel safe and secure in your home. Landlords must respect this privacy and generally can't enter your unit without giving advance notice. There are, however, a few exceptions.
When Can a Landlord Legally Use Their Key?
Under Section 27 of the Residential Tenancies Act, 2006, your landlord may use their key to enter your unit only if:
- They have given you a written notice at least 24 hours in advance
- The entry is between 8 a.m. and 8 p.m.
- They state the reason for entry (e.g., repairs, showings to prospective tenants or buyers, inspections)
In all cases, your landlord should respect your privacy and only use their key for legitimate reasons outlined by law.
Exceptions: When No Notice Is Needed
There are limited exceptions when a landlord can enter with their key without permission or notice:
- Emergencies: For example, if there's a fire or a serious water leak, a landlord can enter immediately to prevent damage or danger.
- Agreed Appointments: If you agree to a specific day and time for entry, no written notice is required.
- If the Unit Appears Abandoned: The landlord may enter to check if the unit has been abandoned.
If you're facing urgent repairs (like a burst pipe or a power outage), see Emergency Situations and Repairs: Tenant Rights and Responsibilities for details on what to expect.
Notice Requirements and Entry Procedures
For non-emergency situations, Ontario law requires landlords to:
- Provide a written notice at least 24 hours before entry
- State the reason and the planned time of entry
- Enter only between 8:00 a.m. and 8:00 p.m.
Landlords cannot use their key simply for convenience or unannounced visits. Repeated or unjustified entries may be seen as harassment or a violation of your rights.
What If Rules Are Broken?
If your landlord enters without permission, proper notice, or a valid emergency, this could be a violation of your privacy under the Act. As a tenant, you have options:
- Discuss the issue directly with your landlord (sometimes it's a misunderstanding)
- Document all incidents, including dates and times
- Contact the Landlord and Tenant Board (LTB) to file a formal complaint or application
To take action through the Board, see the next section for official forms and steps.
Filing a Complaint: Tenant Application About Maintenance, Repairs, or Privacy (Form T2)
If your landlord repeatedly enters without proper notice, you can apply to the Landlord and Tenant Board using Form T2 – Application about Tenant Rights:
- When to use: If your privacy has been violated or your landlord is not complying with entry rules
- How to use: Download Form T2 (official source), fill in the details of your situation, and submit it to the Landlord and Tenant Board
- The Board will consider your case and may order the landlord to stop such entries or even provide compensation
Important: Privacy, Repairs, and Responsibilities
Most issues with landlord entry also relate to tenant and landlord obligations, such as repairs or maintenance. Read Obligations of Landlords and Tenants: Rights and Responsibilities Explained to better understand your and your landlord’s duties under Ontario law.
For a complete overview of tenant protections, see Tenant Rights in Ontario.
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FAQ: Ontario Landlord Entry and Tenant Privacy
- Can a landlord enter my unit for showings with only 24 hours' notice? Yes, as long as they provide written notice with the reason and enter between 8 a.m. and 8 p.m.
- What should I do if my landlord enters without notice or my permission? Document the incident, speak to your landlord, and if it continues, consider filing Form T2 with the Landlord and Tenant Board.
- Do I have to be home for landlord entry? No. With proper notice, a landlord can enter even if you are not present. They should lock up and leave your unit secure afterward.
- What if the entry reason seems suspicious or unjustified? You can ask for clarification and, if the reason does not comply with the law, take further action through the Board.
- Can my landlord give a key to other people? Only a landlord, their authorized agent, or someone doing repairs with your notice or permission should have access to your unit.
Need Help? Resources for Tenants
- Landlord and Tenant Board (LTB) – Ontario: Application forms, guides, and contact information
- Ontario Ministry of Municipal Affairs and Housing: Renting in Ontario – Your Rights
- Community Legal Clinics: Free advice and help for tenants with privacy or entry disputes
- Tenant Advocacy Services: Seek local organizations specializing in tenant rights and housing support
- Residential Tenancies Act, 2006: View the legislation
- Landlord and Tenant Board (LTB): Official website
- Form T2 – Application about Tenant Rights: LTB Form T2
