Utilities and Services Guide for Ontario Tenants

If you’re moving into a rental home in Ontario, understanding how utilities and essential services are handled is crucial. Who pays for what? Which responsibilities are yours—and which are your landlord’s? This guide explains what tenants need to know about utilities and services, outlining your rights under Ontario law and practical steps to avoid confusion or unexpected bills.

What Are Utilities and Services in a Rental?

Utilities typically include electricity, water, heat, and sometimes natural gas. Services may cover things like garbage collection, parking, cable, and internet. Whether you or your landlord pays for these depends on your rental agreement.

• Utilities usually covered by the landlord: Water, heat (if it's a multi-unit building), and sometimes electricity.
• Tenant responsibilities: In some rentals, tenants may be expected to set up and pay for hydro (electricity), cable, internet, or parking themselves.

Your lease should make it clear which party is responsible for each utility or service. Always confirm before signing.

Understanding Your Rights and Responsibilities

Ontario’s Residential Tenancies Act, 2006 protects your right to essential services such as heat, hot and cold water, and electricity.^[1]

• Landlords are required by law to provide and maintain vital services unless your agreement specifically requires otherwise.
• They cannot shut off or deliberately withhold utilities as a way to force you out—or for any other reason.

If you’re unsure about your obligations or if there’s a problem, reviewing Obligations of Landlords and Tenants: Rights and Responsibilities Explained can be helpful.

The Rental Agreement: Where Utilities Are Decided

The rental contract (sometimes called a lease) should state which utilities and services are included in your rent and which you'll need to arrange separately. If the agreement doesn’t specify, ask for clarification before moving in.

Many tenants find What Tenants Need to Know After Signing the Rental Agreement useful for reviewing their new responsibilities.

When Problems Arise: Utility Shut-Offs and Service Interruptions

If your landlord fails to provide utilities that they are required to, you can seek help through the Landlord and Tenant Board (LTB). The Board is Ontario’s official tribunal for rental disputes.

• Keep detailed records and copies of any notices or correspondence.
• Contact your landlord in writing to report the issue and request prompt action.

For emergency issues or urgent repairs, refer to the form section below for the appropriate government steps.

Forms, Filing, and What to Do When Services Are Disrupted

If you've reported a problem to your landlord but the issue is not resolved (for example, your heat is off in winter), you have the right to apply to the Landlord and Tenant Board. This is done using:

• T2: Application about Tenant Rights — Download the T2 form here.

When to use the T2: For example, if your landlord fails to restore essential services (like water or heat), you would file this form. Clearly describe the issue, attach supporting documentation, and submit according to Board instructions.

Legal Protections and Essential Legislation

Your rights around utilities and services are protected under the Residential Tenancies Act, 2006. If there’s a conflict, the law overrides any private agreement. Always review your rights in Tenant Rights in Ontario for complete legal details.

Before activating or negotiating services like internet or cable, remember that third-party contracts are your responsibility—and not governed by tenancy laws.

Tips for New Tenants: Setting Up Utilities and Services

• Ask the landlord exactly which services are included before moving in.
• Contact service providers (hydro, gas, etc.) early—activation can take time.
• Record meter readings on move-in day and document the unit's condition.
• Get all agreements in writing to avoid confusion later.

For more moving advice, see Essential Tips for Tenants When Moving Into a New Rental Home.

Ready to find your next apartment or house? Browse apartments for rent in Canada easily by location or city.

Frequently Asked Questions

1. Who decides which utilities I pay for?
   This is outlined in your lease agreement. If a utility isn't specified, ask your landlord and get confirmation in writing.
2. What if my landlord shuts off my utilities?
   This is illegal in Ontario unless there is an emergency or required repair—contact the Landlord and Tenant Board immediately if it happens.
3. Can landlords increase utility costs without notice?
   No. Any changes to utility arrangements or extra charges require written notice and your agreement; rent increases also follow legal rules.
4. Do I need to set up my own hydro account?
   Often, yes—if hydro is not included, you'll need to set up your own account with the local electricity provider before moving in.

How-To: Handling Utility Disputes or Setting Up Services

1. How do I set up new utility accounts when moving in?
   Ask which utilities you’re responsible for, then call each company to open your account. Supply your move-in date and address.
2. How do I file a complaint with the Landlord and Tenant Board?
   Complete the T2 form, provide detailed information about the problem, and submit it with any supporting documents to the Board online or in person.
3. How do I prove which services are included in my rent?
   Save your signed lease and any written communications that list the included utilities. Photos of meter readings at move-in can also help.

Key Takeaways for Ontario Tenants

• Utilities and services in rentals depend on your lease; always confirm before signing.
• Essential services like heat and water must always be provided unless agreed otherwise.
• If utilities are interrupted, document the issue and know your options with the Landlord and Tenant Board.

Need Help? Resources for Tenants

• Ontario Landlord and Tenant Board — guidance, forms, and dispute resolution
• Ontario Tenant and Landlord Guide — provincial rights and responsibilities
• For a full summary of rights, see Tenant Rights in Ontario.

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1. See Residential Tenancies Act, 2006 — Parts V & VII, Ontario Government.
2. Landlord and Tenant Board official forms: LTB Forms.

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