Tenant Guide: Utilities & Services Rules in Ontario

Understanding how utilities and essential services work is vital when renting in Ontario. Whether you’re about to sign a lease or facing issues with your water, heat, or hydro, knowing your rights and responsibilities ensures a smoother rental experience. This comprehensive guide explains utilities and services from a tenant’s perspective—covering who pays, what to expect by law, and what steps to take when issues arise across Ontario.

What Are Utilities and Services?

In rental housing, "utilities" typically include hydro (electricity), water, heat, natural gas, and sometimes garbage collection or internet. "Services" can refer to anything the landlord is responsible for, such as maintenance, snow removal, or air conditioning. Your lease agreement will specify which utilities and services are included in your rent and which you're required to pay separately.

Tenant and Landlord Responsibilities

In Ontario, the Residential Tenancies Act, 2006 sets clear rules for utilities. Generally, the landlord must provide vital services—like heat, electricity, and water—unless the tenancy agreement specifically requires you to pay for them directly. Landlords cannot shut off these services, even if a tenant falls behind on rent.

• If utilities ARE included in your rent: The landlord must ensure uninterrupted supply and pay the bills.
• If utilities ARE NOT included: You (the tenant) pay for them, usually by setting up your account with the utility provider.

Some services, like snow removal or lawn care, can be negotiated as part of your lease. If not specified, the landlord is usually responsible for maintaining the property in a safe state.

If you are uncertain about what your lease covers, review your rental agreement in detail. After the agreement is signed, tenants often have questions about obligations—including utilities. For more, see What Tenants Need to Know After Signing the Rental Agreement.

Vital Services: Heat, Water, and Electricity

Ontario requires landlords to provide and maintain vital services in rental units, including:

• Heat (during prescribed periods; law requires at least 20°C in most municipalities from September 1 to June 15)
• Running water (hot and cold)
• Electricity
• Fuel (such as natural gas or oil, if applicable)

If the landlord is responsible for these and fails to provide them, tenants can apply to the Landlord and Tenant Board (LTB) to resolve the issue.

Common Utility and Service Problems

• Partial or total loss of heat during the winter
• No water or unsafe drinking water
• Frequent power outages
• Unexpected charges or utility bill disputes

Landlords must not deliberately interfere with your utility supply. If you encounter repeated or prolonged problems, know that this may also overlap with your Health and Safety Issues Every Tenant Should Know When Renting.

Rent, Deposits & Utilities: What’s Allowed?

Landlords in Ontario can only ask for a rent deposit (for last month’s rent or partial rent); they cannot require an additional deposit for utilities. If you've paid a utility deposit directly to the provider (like Hydro), it should only occur if you are opening a new account in your own name. For a full overview of deposit rules, see Understanding Rental Deposits: What Tenants Need to Know.

Official Forms: Common Tenant Actions

• Tenant Application about Maintenance (Form T6): For issues like loss of heat, water, or other vital services. Use if your landlord is not providing required services after you’ve notified them.
  Practical example: If your landlord has not fixed a broken heating system after you reported it, you can file a T6 form.
  Form T6 (PDF) | Instructions and more LTB tenant forms
• Application Regarding Tenant Rights (Form T2): For cases where your landlord has unlawfully shut off utilities or services. For example, if your landlord disconnects water to force you to leave, you may submit a T2 form.
  Form T2 (PDF)

How to Protect Your Rights with Utilities & Services

If you have concerns about your utility service or believe your rights have been violated, follow these steps:

1. Review your rental agreement to determine who is responsible for each utility.
2. Notify your landlord in writing as soon as an issue arises. Keep records of your communications.
3. If your landlord does not resolve a vital services issue, you may file a complaint or apply to the LTB using Form T6 or T2.

Ontario tenants have the right to safe, properly serviced rental homes. For a wider look at your legal protections, consult Tenant Rights in Ontario.

Looking for rentals with utilities included? Explore rental homes in your area with up-to-date listings and filter for included services.

Frequently Asked Questions (FAQ)

1. Who pays for utilities in a rental unit in Ontario?
   It depends on your rental agreement. The landlord generally covers utilities unless your lease specifically states that you are responsible. Always check your lease before signing.
2. Can my landlord shut off my heat or electricity for non-payment of rent?
   No. Under Ontario law, landlords cannot cut off vital services to enforce rent payment. This is prohibited under the Residential Tenancies Act, 2006.¹
3. What should I do if my landlord won’t fix a problem with utilities?
   Contact your landlord in writing first. If unresolved, you can file a T6 form with the Landlord and Tenant Board for maintenance issues or a T2 form for deliberate cutoffs.
4. Are landlords or tenants responsible for snow removal or garbage collection?
   This depends on your lease agreement. If not specified, landlords usually must ensure common areas are safe and meet municipal requirements.
5. Is it legal for a landlord to ask for a utility deposit?
   Landlords cannot request a utility deposit, but utility companies may if you open an account in your name.

How To: Dealing With Utility Disputes in Ontario Rentals

1. How do I notify my landlord about a lost utility service?
   Send a written notice (email or letter) stating the issue, when it began, and requesting a timeline for repair. Keep copies as proof.
2. How can I file a complaint with the Landlord and Tenant Board?
   If your landlord doesn’t resolve the issue, complete Form T6 (maintenance) or T2 (rights) and submit it via mail, fax, or online to the Landlord and Tenant Board.
3. How do I check if my rental includes all utilities?
   Review your lease or ask your landlord directly. Look for details on hydro, water, heat, and any exclusions within your agreement.

Key Takeaways

• Always check your lease for specific utility arrangements
• Landlords can't legally cut off vital services regardless of payment issues
• Use Forms T2 and T6 to enforce your rights if problems arise
• Visit Tenant Rights in Ontario for more comprehensive legal information

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB) – File complaints, access forms and resources
• Residential Tenancies Act, 2006 – Read Ontario’s main rental housing law
• Ontario Government: Renting in Ontario – Tenant guides, rights, and contact information

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1. Ontario’s main law is the Residential Tenancies Act, 2006. It governs landlord-tenant responsibilities for utilities and vital services statewide.
2. The main tribunal for tenant complaints is the Landlord and Tenant Board, which handles applications about rent, maintenance, service interruptions, eviction, and more.
3. Official LTB forms can be found at the LTB Forms page. Instructions are provided alongside all tenant forms.

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