If you’re renting in Ontario and your landlord claims you’ve caused damages due to pets or smoking, it’s important to know your rights and the proper process. The Landlord and Tenant Board (LTB) administers rental disputes under the Residential Tenancies Act, 2006. Here’s what you need to know to protect yourself and resolve the issue.

Understanding Rental Damage Claims: Pets and Smoking

Landlords can hold tenants financially responsible for damages beyond normal wear and tear, including those from pets or smoking. However, not every issue counts as ‘damage’—deterioration from normal use is not your responsibility. You have the right to dispute unfair claims.

• Pet Damage: Scratches, stains, or odours from animals are typically considered damages if they go beyond reasonable use.
• Smoke Damage: Smoke staining, strong odours, or burn marks may also be considered damage, unless the unit was designated as smoking-permitted or unless proven otherwise.

If your landlord claims you caused damage, they cannot simply withhold your rent deposit. They must follow proper legal channels.

What Your Landlord Must Do

Landlords must provide evidence of damages and give you, as the tenant, an opportunity to correct the issue or dispute the claim. They cannot force immediate payment or eviction without a formal process.

• Landlords may issue a written notice (Form N5: Notice to End your Tenancy For Interfering with Others, Damage or Overcrowding).
• You can remedy the damage within the notice period or dispute the claim.

When damages are claimed, one key way to protect yourself is by properly documenting the unit's condition. Review the Guide to the Initial Rental Property Inspection for Tenants, so you understand what to look for when you move in and out.

Your Rights and How to Respond

• You have the right to receive written notice about any alleged damage.
• You may address the issue (for example, by cleaning or repairing) within seven days of a Form N5 notice.
• If you disagree with the claim, you can stay in the unit and the landlord must apply to the Landlord and Tenant Board (LTB) to seek compensation or eviction.
• You are entitled to present your own evidence (photos, inspection reports, witness statements).

If you receive a damage notice, act quickly: fix minor issues or gather your evidence to dispute the claim at the LTB. Good record-keeping protects your interests.

Official Forms and How to Use Them

• N5 Notice (Notice to End your Tenancy For Interfering with Others, Damage or Overcrowding): Landlords serve this form if they believe a tenant or their pet has caused damage or disruption.
• You can remedy the problem within 7 days. If resolved, the notice becomes void; if not, the landlord can apply to the LTB.
• Form N5 explained: For example, if your dog scratched the floors and you repair them within 7 days, you avoid eviction. View official N5 Notice here.
• T2 Application (Application about Tenant Rights): If you believe a landlord is making a false claim or not following the rules, you can file this application. Get the T2 Application (PDF).
• T6 Application (Tenant Application about Maintenance): Use if you feel the landlord has failed to maintain your unit after claimed damage, or is trying to charge you for regular repairs. Get the T6 Application (PDF).

All disputes and applications regarding damages are heard at the Landlord and Tenant Board in Ontario.

Evidence and Inspections: Protecting Yourself

Gathering evidence is your best defence:

• Take time-stamped photos before you move in and out
• Keep written communications with your landlord
• Request or conduct regular inspections and keep reports
• Refer to the Essential Tips for Tenants When Moving Into a New Rental Home for best practices

A landlord can only win damages at the LTB if they can prove:

• The damage is beyond normal wear and tear
• The damage was caused by your actions or your guests/pets
• The cost of repairs is reasonable and necessary

For a broader look at your duties and protections, consult Tenant Rights in Ontario.

What the Law Says About Deposits and Damage

Under the Residential Tenancies Act, 2006, landlords cannot collect a damage deposit in Ontario, only a rent deposit (last month’s rent). Damage claims cannot be taken directly from your deposit.

• Learn more about your deposit rights in Understanding Rental Deposits: What Tenants Need to Know.

For those seeking pet-friendly homes or a smoke-friendly unit, you can Search pet-friendly rentals on Houseme.ca to minimize future disputes.

FAQs: Tenant Rights When Accused of Damages in Ontario

1. What happens if my landlord says my pet damaged the rental?
   Your landlord must provide you with a written N5 notice. You have 7 days to fix the problem. If resolved, the notice is void. If not, your landlord must apply to the Landlord and Tenant Board to pursue compensation or eviction.
2. Can I lose my deposit for pet or smoke damage?
   Ontario landlords cannot withhold your rent deposit for damages. Instead, they must follow legal channels through the Landlord and Tenant Board.
3. How do I dispute a claim about damages from smoking?
   Gather evidence showing you did not cause the problem or that it is normal wear. Prepare photos, reports, or witness statements for the hearing at the Landlord and Tenant Board.
4. Who decides if the damage is my fault?
   The Landlord and Tenant Board reviews evidence from both sides and makes a legally binding decision.

Conclusion: Key Takeaways

• Landlords must give formal notice and cannot charge you for alleged damages without a fair hearing.
• Act quickly, keep evidence, and know your right to dispute claims at the Landlord and Tenant Board.
• The law prohibits damage deposits in Ontario; learn your rights before you move in or out.

Facing a damage accusation can be stressful, but understanding your rights and the proper steps can give you peace of mind.

Need Help? Resources for Tenants

• Landlord and Tenant Board (Ontario) – guides, forms, and application information.
• Ontario Ministry of Municipal Affairs and Housing – learn more about legal rights and responsibilities.
• Advocacy Centre for Tenants Ontario (ACTO) – legal support for tenants.

---

1. Residential Tenancies Act, 2006. View Ontario’s tenancy law
2. Landlord and Tenant Board (LTB). Official LTB site
3. LTB Forms. Official forms and applications

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy