Ontario Tenant Rights for Repairs Complaints

Maintenance & Repairs Ontario 3 min read · published March 09, 2026 Flag of Ontario

As a tenant in Ontario, it's crucial to understand your rights when it comes to repairs and maintenance of your rented home. Knowing what actions you can take if your landlord fails to meet their obligations under the Residential Tenancies Act, 2006 is key. This guide will walk you through your rights and responsibilities, how to file complaints, and the forms you may need.

Understanding Your Rights and Responsibilities

The Tenant Rights in Ontario ensure that your rented property is maintained in a state that meets health, safety, and housing standards. Your rights include:

  • The right to a safe and habitable living environment: Landlords must ensure the property complies with municipal property standards and the Housing Unit Maintenance by-laws.
  • The right to timely repairs: Any issues that arise, such as plumbing leaks or broken heaters, must be addressed promptly.
  • The right to file a complaint: If the landlord fails to perform necessary repairs, tenants can file a complaint with the landlord or, if unresolved, take it further legally.

Filing a Repair Complaint

Begin by notifying your landlord of the needed repairs. This should be done in writing, specifying the problem and any potential hazards it presents. Allow a reasonable timeframe for your landlord to address the issue. If the problem remains unresolved, gather evidence such as photographs, correspondence, and receipts to support your case before escalating your complaint.

Keep a dated log of all repair requests and responses, including dates and how you contacted your landlord. Save photos, receipts, and copies of messages; these will support your complaint if you escalate to the LTB.

Taking Legal Action

If the landlord still doesn't perform the repairs, tenants can apply to the Landlord and Tenant Board (LTB) in Ontario for resolution.

Forms and Applications

  • Form T2 - Application about Tenant Rights: This form is used if your tenant rights have been violated, such as when necessary repairs are not completed. It allows you to request a remedy, such as an order for the landlord to complete repairs or compensation for disruptions. You can download the Form T2 from the LTB website.
  • Form T6 - Tenant Application about Maintenance: Use this form to apply for orders related directly to maintenance issues. It lets you seek a rent reduction or an order for repairs. Access the Form T6 here.
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When using these forms, ensure that you fill them accurately and attach all necessary documentation. All applications to the LTB include a filing fee; however, fee waivers may be available for those who qualify.

Remember to attach all supporting documents (photos, receipts, letters) with your forms, and check if you qualify for a fee waiver from the LTB.

Health and Safety Considerations

Maintaining a safe and sound living environment is essential. For more details on ensuring your home meets health standards, check out Health and Safety Issues Every Tenant Should Know When Renting.

If you identify health or safety hazards, report them in writing to your landlord and notify your local housing standards office or public health unit for guidance and potential inspections.

Conclusion

Being informed of Canada's best rental listings platform can ease experiences with repairs and complaints. By understanding your rights and following the proper steps, you can ensure that your home is well-maintained and habitable.

A common mistake is waiting too long to document issues or to take action; start gathering evidence and contacting the LTB early to protect your rights.
  1. What should I do if my landlord refuses to make necessary repairs? Start by sending a written request. If ignored, gather evidence and file a complaint with the Landlord and Tenant Board.
  2. How soon should the landlord complete repairs? It varies depending on the urgency. Safety issues must be addressed immediately, while non-urgent repairs should be completed in a reasonable timeframe.
  3. Who is responsible for maintaining my rental home? Landlords must maintain and repair the property to meet legal standards. Tenants should report any issues in a timely manner.
  4. Can I withhold rent until repairs are made? No, withholding rent may result in legal action against you. Instead, apply to the Landlord and Tenant Board.
  5. Are cosmetic repairs included? Generally, cosmetic repairs are not required unless specified in the lease or they impact safety or habitability.

Need Help? Resources for Tenants

If you need assistance, the Landlord and Tenant Board offers a wealth of resources and contact information. Check out their official website for help with tenant-landlord disputes at Landlord and Tenant Board.


1. "Residential Tenancies Act, 2006, S.O. 2006, c. 17", Government of Ontario, Residential Tenancies Act, 2006.

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David Chen
David Chen

Tenant Law Analyst, Tenant Rights Canada

David specializes in Ontario residential tenancy law and Northern territories housing regulations. He has followed developments at the Landlord and Tenant Board closely for over eight years and writes extensively on LTB procedures, rent increases, and maintenance obligations.